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Business Analyst Resume

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Walnut Creek, CA

OBJECTIVE
Senior Project Manager position utilizing project and program management, finance product development and origination, end-to-end project lifecycle planning and management, cross-functional project team development, and business process analysis/solution development skills. Special expertise with cross-Enterprise, cross-functional Project Team development and management; oversight of development, implementation and deployment of Cross-Enterprise web-based ERP/CRM platforms; mortgage and financial product Sales Origination (POS/LOS) platforms; Marketing, Sales Communication and Training platforms; Manufacturing and Product Launch platforms; global sales readiness and marketing strategy development; business operations analysis; policy, process, procedure development.

PROFESSIONAL EXPERIENCE

  • Lead project teams (>100 members) to develop, implement and deploy web-based finance sales origination (POS/LOS), CRM, product launch, sales communication, training, partnership marketing, and Enterprise Application platforms for major US banks and corporations.
  • Manage third-party VAR and remote development teams.
  • Manage business requirements, user functionality specifications, and software development requirements for cross-Enterprise platform development.
  • Manage strategy and architecture development of product life cycle, web-based product launch, and sales communication/training portal enhancements.
  • Manage daily operations of national business units and sales divisions, including Underwriting, Sales, and Operations, with full P & L responsibilities.
  • Develop and implement global strategic sales, marketing, partnership marketing, and best practices for major US banks and corporations.
  • Expert with highly-regulated, compliance driven asset origination requirements.

HIGHLIGHTS OF QUALIFICATIONS

  • Expert cross-functional team builder, manager, facilitator, and leader.
  • Ability to oversee large complex projects efficiently and follow through to completion.
  • Oversight of Project Budgets >$100M, with complete P & L responsibility.
  • Outstanding communication and interpersonal skills across diverse stakeholder teams.
  • Strong analytical and problem solving skills, Six Sigma and RUP expertise.
  • Sharp, innovative, quick learner, ability to adapt quickly to challenges.
  • Strong work ethic and high motivation for achievement.

PROFESSIONAL WORK EXPERIENCE

May 2008- Confidential
present Senior Consultant, Project Management

  • Manage complex cross-Enterprise platform IT initiatives for major bank clients to develop, implement, and deploy platform architecture, business process, middleware and functional enhancements to ERP and asset origination platforms. Deploy and manage Project management methodology, Project plans, Communication Plans; manage project scope, budget, and cross-Enterprise resources. Coordinate all Technology and Cross-Enterprise Business Process Development efforts. Inform Senior and Executive Management as required.

April 2007- Confidential
January 2008 Senior Project Manager, Business Direct Services Division

  • Assign and manage project teams to develop, implement, and deploy eSignature Forms for Business Direct Products in Retail and Small Business Banking groups, Cross-Enterprise. Oversee BU and Technology Information Group Project Teams for Platform, Architecture, Database Consolidation and Multi-Systems Development Design. Coordinate Development, Testing, and Deployment. Identify and resolve issues regarding to scope, budget, and cross-Enterprise resources. Design and oversee MS Project and Sharepoint environments. Develop and deploy Project Communication Plans.

July 2006 - Confidential
January 2007 Senior Consultant/Change Integration and Business Transformation

  • Develop deployment communications requirements, manage Deployment platform, policies and procedure for web-based Call Center platform implementations; manage off-shore resources to develop strategy and systems architecture for web-based CRM Platforms (Memberpoint).

September 2005 Confidential
January 2006 Senior Business Analyst

  • Manage project teams for development, testing, and deployment of web-based Mortgage Loan Origination platforms. Advise Product Managers, Account Managers, Developers, and other stakeholders on identification, development, and presentation of client business requirements for mortgage software platform functionalities (origination/compliance). Manage business requirements gathering, functional specifications and enhancements development, systems architecture development, POS/LOS.

December 2004- Confidential
May 2005 Chief Operating Officer/General Manager

  • Manage project team and VAR resources to develop, implement and deploy web-based Enterprise Application, Mortgage Loan Origination and Marketing platforms for six Western States branches. Manage development of business requirements, functional specifications, platform strategy/architecture, and compliance reporting metrics.

December 2002- Confidential
July 2003 VP Project Management, National Sales Group

  • Manage project teams to develop, implement, and deploy web-based CRM and mortgage/consumer Loan Origination and Marketing platforms, including platform strategy/architecture and reporting metrics. Organize and manage Joint Application Development Groups and VAR to define business operations and functional user requirements. Analyze, develop and implement national Branch process workflow and platform tools, utilizing RUP and Six Sigma. Manage VAR relationships.

December 2000- Confidential
August 2001 Global Market Support Manager, Global Sales Strategy/Architecture

  • Manage and facilitate global cross-corporate Change Control Board project teams to develop, implement, and deploy web-based cross-SMI strategic marketing initiatives and platforms, partnership training programs, sales communication tools (software/hardware/services). Develop and implement strategy, policies, procedures, performance metrics, and cross-functional enhancements of Enterprise Applications utilizing RUP and Six Sigma, global sales communication, product launch, partnership marketing and training web platforms in all Time Zones, Business Units, Channel Partner, and e-commerce venues.

June 1999- Confidential
June 2000 Manager, National Corporate Accounts Division

  • Manage project teams to develop, implement, and deploy web-based mortgage and financial product cross-sell and CRM platforms for Retail, Mortgage, and Small Business Banking groups. Design partnership product offerings to Fortune 500 corporate clients including e-commerce web sites, sales communication, training, and corporate intranets. Manage cross-functional, cross-corporate project teams for national partnership product, program, sales communication, training, and web-based marketing platform development.

March 1998- Confidential
May 1999 VP Manager, National Business Product and Program Development

  • Develop and implement web-based national employee mortgage, consumer loan, and insurance discount product and sales platform for Fortune 500 corporate client partnerships. Manage cross-functional project team to design, implement, and deploy web-based electronic origination process and platform, with full P & L responsibility.

December 1996- Confidential
February 1998 VP Manager, Western States Correspondent Division

  • Manage Correspondent Banking Division serving 125 correspondent financial institutions in twelve western states. Develop, implement, and deploy web-based flow, small bulk, and retail/back-room origination process and platforms. Manage "private-label" web-based correspondent partnership product platforms and sales, origination, underwriting teams.

EARLY CAREER EXPERIENCE
1984-1994: VP-level Region and National Manager for Wholesale and Correspondent Lending Units of major US banks, with Operations, Sales, and Underwriting oversight. (Citibank, Chemical Bank, World Savings, Weyerhaeuser)

EDUCATION

  • MA, Recent US History, Statistics
  • BA, Asian History, English Literature
  • Project Management/Business Analysis/SDLC Training: Six-Sigma methodology, MS Project, MS Sharepoint, Planview, PMI, GE Change Acceleration Process (facilitation), RUP, Agile, CMMI (Sun Microsystems, Wells Fargo)

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