SUMMARY

Innovative and results - oriented Senior IT Business Systems Analyst with a history of success leading business analysis, requirements gathering, process improvement and ERP application support projects across large-scale fortune 500s, international consulting big 4 and government organizations.

AREAS OF EXPERTISE

• IT Liaison to End-users and Vendors
• Functional/ Technical Requirements Gathering and Documentation
• Business System Analysis
• Facilitation skills
• Project Management
• SDLC
• Methodologies and Best Practices (Waterfall and Agile)
• Business Process Reengineering, Modeling and Automation
• Workflow Analysis
• Business Assessment
• Data Analysis
• ERP Systems Software
• Selection Acceptance Testing/ Lead UAT activities prototype/mock-ups
• Policies and Procedures
• Cost Analysis, Project Risk Analysis, Root Cause Analysis

TECHNICAL SKILLS

• Proficient in Microsoft Operating Systems Windows XP
• Vista and Windows 7 and 10
• Advanced Skills in Microsoft Office applications Word
• Excel
• Access
• PowerPoint
• Visio
• Project
• Front Page
• Outlook and Publisher
• Oracle E-Business Suite Applications releasel 1.5.10 and 12 Oracle Reporting Tools including Oracle Reports Developer
• Oracle PeopleSoft
• Oracle Discoverer (Manger
• End User Layers)
• Oracle BI Publisher Enterprise
• TOAD and SQL
• C++
• XML
• Oracle Tutor for business process flow diagrams
• Oracle Applications system administration flex-fields
• VLOOKUPs
• Oracle Technical Schema eTRM
• Metalink (Oracle Support)
• Oracle Primavera Project Management tool
• Test Scripts based on Oracle AIM
• Web Design Tools
• Adobe Photoshop
• Adobe Forms Professional
• HP Quality Center - ALM
• TFS/VSTS and Microsoft SharePoint 2013
• Oracle AIM Methodology
• ITIL Foundation V3.0
• IIBA Body of Knowledge V.2
• Lean Six Sigma
• Project Management Body of Knowledge
• DevOps Foundation

PROFESSIONAL EXPERIENCE

Senior IT Business Systems Analyst

Confidential

Responsibilities:

• Special Project Lead Analyst and Product Owner (SharePoint 2016 Upgrade Projects)
• Product owner
• Writing the Technical Features (Epics), and breaking them down into Technical User Stories using TFS
• Prioritizing the Technical User stories along with the Product Backlog stories during roadmap and, ultimately, sprint planning
• Lead testing and UAT activities in several projects
• Requirements gathering and acceptance criteria scenarios
• Led activities that help the team/management know WHAT needs to be done, not HOW to get it done. It is acceptable to offer suggestions, not mandates
• Established Business Analyst Frame Work
• Lead for team of Global Business Analysts
• Support Major Home Grown Applications
• Support Application Development Efforts - off-shore
• Requirements Gathering and Business Process Improvement
• Planning Iteration, Managing Requirements and Sprints Development Using TFS- VSTS
• SharePoint Upgrade Project
• Federated reporting solution - Big data analysis
• Led the vender relationship for major infrastructure upgrade projects

Senior IT Business Systems Analyst

Confidential

Responsibilities:

• Planning and Managing Requirements/ acceptance criteria/ UAT - HP Quality Center ALM
• Causal Analysis
• Product Based Planning PBP
• Software Development Methodology SDM and Story Cards - HP Quality Center
• Requirement gathering and elicitation (Functional - Non Functional Requirements)
• Translating requirements into specific systems applications or process designs
• Agent Code Infrastructure Project
• Internal API Gateway Infrastructure Project (Using Intel API Gateway Technology)
• 2 Internal SharePoint 2013 projects
• Lead the vendor relationship with Accenture Duck Creek Implementation for policy servicing and commercial lines

IT Business Applications Analyst

Confidential

Responsibilities:

• Provided functional and technical support to the District end users for major business applications including Oracle HRMS (Core HR, OLM, AB and iRecruitment) Oracle Financials (AP,AR,GL and Cash Management), Oracle WAM, Oracle Discoverer, Oracle Reports Developer, Oracle XML Publisher (Enterprise Version), Microsoft SharePoint 2010, Kronos, LABLynx, GIS and ODMS
• Led and facilitated the business process discussions, flowcharting and documentations for several departments
• Prepared IT documentation including but not limited to functional requirements, business cases, presentations, project charters, project plans, test plans, test scripts, prototype/mock-ups, workflow diagrams, user manuals, policies, procedures, cost analysis, functional guidelines and instructions
• Established the IT standard library and a unified IT documentation practices
• Involved in joint application development (JAD) sessions, brain storming sessions, stakeholder expectation discussions, vendor selection, evaluation and solution recommendation
• Developed smart technical solutions as quick-wins using advanced Microsoft Excel skills (Security Overtime Tracking, Admin Services Overtime Tracking, Fleet Services Overtime Tracking, EMSC Call Log dashboard and developed strategic reports for HR Department)
• Enhanced and supported the IT business analysis methodology, project management methodology, programmer's methodology, change management, patch management and upgrade strategies
• Enhanced the internal business processes by providing recommendations to replace commercial solutions with the District strategic applications like replacing the check printing third party tool with Oracle Business Intelligence XML checks and invoices for the Finance Department
• Assisted in the SharePoint system deployment as a strategic platform for enhancing and automating business processes and improves data monitoring and quality.
• Provided technical assistance to the District programmers using Oracle SQL queries and provided technical support to the District DBAs with the Oracle report developer for WAM and Discoverer report
• Supported the IT Project Management Unit projects, governance discussions and developing project prioritization tools and techniques
• Prepared several visual diagrams to support the IT strategic projects and interfaces.
• Helped in the applications and infrastructure licensing discussions
• Led the vendor relationship for several implementations and projects related to Oracle, SharePoint and other applications

IT Business Applications Analyst Consultant

Confidential

Responsibilities:

• Worked as a Consultant to support the Confidential Business Analysis activities

Senior System Business Analyst

Confidential

Responsibilities:

• Assisted the Oracle Work Force Management -CRM Project Manager leading the multimillion dollar project for a major telecom company in the Middle East (More than 15 technical resources)
• Led the Training development and deliverables for the Telecom Managers and Supervisors on Oracle System Administration, Work Force Management dispatching and Oracle Business Intelligence
• Led the business process improvement teams for the e-Government business process reengineering projects and provided progress update to the central Project Management Office using Oracle Primavera project management tool
• Led the functional and technical Business Analyst activities for implementing Oracle training management system for a major telecom company in Middle East
• Led several business professional services proposals preparation activities
• Led individual Government client team members development and monitoring (I was responsible for supervising Industrial Engineers for business process improvement)
• Led the Change Management activities for the major Oracle consulting projects
• Served as a liaison between business process owners and Oracle consultants for optimal implementation and utilization of Oracle applications in order to meet the business requirements
• Managed the vendor relationships for different strategic projects

Business System Analyst Consultant

Confidential

Responsibilities:

• Prepared project deliverables, presentations, user manuals, test scripts, policies and procedures
• Performed data analysis using Oracle database tables and advanced Excel skills
• Developed several Oracle reports and queries using Oracle Reports Developer and Discoverer (manager and end user layers)
• Prepared Oracle technical and functional documentation using AIM methodology BR100, MD 50 and MD 70 for new customized reports
• Prepared several business consulting presentations and proposals

Business System Analyst Consultant

Confidential

Responsibilities:

• Prepared project deliverables, presentations, user manuals, test scripts, policies and procedures
• Performed data analysis using Oracle database tables and advanced Excel skills
• Developed several Oracle reports and queries using Oracle Reports and Discoverer
• Prepared Oracle technical and functional documentation using AIM methodology BR100, MD 50 and MD 70
• Prepared several business consulting presentations and proposals