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Business Systems Analyst Resume

Lisle, IL

PMP-pending, Business Systems Analyst with 11+ year's experience. Expert in managing all phases of Software Development Lifecycle (SDLC). Bachelor's (Tech), with recent Business Systems Analysis experience. Excellent leadership, relationship management and communication skills, illustrated by numerous, successful projects. Adaptable with stellar performance during contracts of varying length. Strong programming and software sales and support background.

Project Management: Expertise in all facets of IT project management, including lifecycle,
relationship management, conflict resolution, prioritization and deadlines. History of managing multiple, complex projects simultaneously.
Business Systems Analysis: Mastery of all phases of Software Development Life Cycle (SDLC),
experience conducting Joint Application Discussions (JAD), interviews,
walkthroughs, diagram preparation (Use Case, Dataflow, State, Activity,
ER, Class, Collaboration, etc).
Leadership: Demonstrated history of leading and mentoring cross-functional teams
in multiple facilities with individual priorities and goals to maximize
productivity and results. Excellent problem solver.
Interpersonal: Strong communication and leadership skills. Effective team and vendor
relationship management, enabling successful project completion.
Technical: IT background with strengths in business analysis and programming.
Rapid adaptation to emergent technologies. Proven ability to bridge
technology and business goals to develop reasonable and effective
Software Sales: Experienced Software sales engineer with excellent sales success, technical accomplishments, sharp, solid and commitment to follow through.
Training: Trainer, with experience in developing intimate, focused
training sessions for up to 10 staffers in multiple states using platforms
including WebEx and GoToMeeting. Complete development of training
materials and user manuals.

  • User Applications: MS Project, MS Office, Excel, Visio, Share Point, PowerPoint, Snagit
  • Operating Systems: Windows XP/2003 Server and Client.
  • Languages: PL/SQL and SQL, .Net.
  • Database: Oracle, Access, SQL Server, DB2.
  • Tools: Actuate, Business Report Studio, Siebel Analytics 7.x. OBIEE. Siebel Answers, Dashboard, Informatica Power Center8.x 7.x/6.x, SAS.

Financial Modeling & Valuation Analysis
PMP Exam Preparation Course
Project Management for Information Systems
B-Tech (Bachelor's of Technology)

Confidential, Lisle IL May 2010 - Present
Sr. Business Systems Analyst, with a focus on assisting teams on key facets of business systems development.
Key Duties Included:

  • Gathered business requirements from IL I-Pass (Toll way) on various project types of Violation Processing System (VPS) and Customer Service Center (CSC) business systems.
  • Gave recommendations to Toll Way SME's on how to incorporate their business needs into the existing systems with minimal system down time in a timely fashion.
  • Performed UAT testing, internal testing and production support for various project types.
  • Created BRD's, Verification Proposals and Testing Plans.
  • Worked as point of contact for Toll Way SMEs, software development team and testing team in a time sensitive and tight deadline software development environment.
  • Facilitated client meetings for 2 different business groups

Confidential, New Jersey Sep 2007 - April 2010
Technical Project Manager / Business Systems Analyst with multiple contract extensions due to high performance on key projects.
Key Duties Included:

  • Led staff of 15 through 2 key enterprise-wide projects. Migrated from an insurance policy generating tool (Phoenix) to a corporate reporting environment and a web-based portal used to create insurance quotes for agents and clients. Managed expectations via relationship building, regular communications, and discovery/resolution of new issues.
  • Developed and maintained key performance indicators, aligning internal and external requirements, while identifying and providing solutions for optimizing existing business processes.
  • Identified and created objective-based solutions. Planned project lifecycle deliverables and led exploration, evaluation, and design of effective technical solutions.
  • Established project scopes. Combined an understanding of each division's business practices with business and technical requirements to achieve optimum results.
  • Created Work Breakdown Structure (WBS), WBS directory, Activity List and Duration, Resource Estimates and Breakdown Structure. Key in acquisition of project execution team.
  • Developed and conducted user-training, tailored to the unique needs of individual departments.
  • Produced high quality results, providing timely, accurate and meaningful reporting, sensitive to departmental economic drivers. Managed vendors for maintenance and enhancement of applications, including the identification and resolution of system issues as they became apparent.
  • Created user and training manuals.

Confidential, Folsom, CA April 2007 - Aug2007
Business systems analyst, with a focus on assisting teams on key facets of project management.
Key Duties Included:

  • Prepared flow diagrams for decision logic.
  • Worked directly with business staff, technical partners, and departmental representatives to understand and evaluate their needs. Developed optimum structural, integration and access solutions.
  • Managed project scopes via categorization, prioritization, and scrubbing requirements.
  • Created presentations geared toward executives that defined reporting expectations.
  • Documented ETL requirement, source-target mapping and reporting requirements. Developed and documented data dictionary according to the company's existing protocols.
  • Worked with development team to identify and resolve system bottlenecks.
  • Assessed data extraction, reporting, and bugs identified in the data warehouse.

Confidential, Phoenix, AZ Sept. 2006 - Mar 2007
Business systems analyst
, with a focus on assisting management and offshore technical team on
Creating reporting environment.
Key Duties Included:

  • Collaborated with project sponsors and system architects and to determine scope, vision, task and timeliness.
  • Translated conceptual user requirements into functional requirements for stakeholders to support unique reporting needs.
  • Served as primary contact for data validation and interpretation.
  • Extensive work with ETL and reporting team on defining ETL processes and created reports.
  • Created a presentation modeling reporting and data relationships for senior management.
  • Developed user manuals and training documentation.

Confidential, Chicago, IL Feb 2006 - Aug.2006
Business analyst, served on project team to ensure understanding of requirements, technical specifications and design.
Key Duties Included:

  • Worked with system architects to define, design, develop and deploy a data mart in alignment with corporate vision and goals.
  • Identified data sources for extraction from the existing pharmacy database and third party locations for migration into a single repository.
  • Eliminated data quality issues by identifying issues in the existing database and working with the DBAs to determine resolution.
  • Worked on development of test plans and provided release implementation support.

Confidential, Sept.2004 - Dec.2005
Actuate Architect / Business Analyst, with a focus on assisting end users, management and design Actuate report environment
Key Duties Included:

  • Met with client groups and financial consultants to determine user requirements, and developed project scope and vision.
  • Facilitated JAD sessions to embrace a problem's dimensions, possible causes, requirements, to propose alternative solutions and to reach a decision.
  • Build, configured and managed the report server in standalone server configuration.
  • Executed and scheduled the reports in Report Server, assigned privileges for the executables and deploying the reports on web.
  • Involved in creating standard documentation package, user manuals, train end users and supported end users.

Confidential, Washington DC Aug 2002 - Feb.2003
Software Sales engineer, identifying new clients, support existing clients, give product presentation and after sales support
Key Duties Included:

  • Focuses sales efforts by studying existing and potential volume of dealers.
    Submits orders by referring to price lists and product literature.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Meeting with customers to understand their current technical environment, key business issues/drivers and technology requirements.
  • Develop successful implementation plans and lead customers through them. Be actively involved during initial projects and prototypes

Confidential, Bangalore, India June 2001- June 2002
Software Sales engineer,
assisting sales team and management on identifying new clients, write proposals and client support.
Key Duties Included:

  • Assist the sales teams in the production of responses to bid proposals.
  • Support the sales representatives to answer technical questions regarding company software, hardware and its integration with customer telephone systems.
  • Assist with research, development, installation and troubleshooting issues related to the operation of the products.
  • Maintain an understanding of the market and competitive products.

Confidential, Cochin, India Aug.2000- May 2001
Database/ Web Development Specialist,
focused on document design and develop various web portals.

  • Coordinated planning, development and implementation of Relational Database
  • Management System, database driven Internet solutions, order information and processing system for various e commerce web portals.

Confidential, Kerala July 1999- July 2000
Role: Jr. Computer engineer
Worked with the oldest and a leading publishing house having 8 allied publications. Redesigned
and implemented their web site, developed and implemented sub web for their allied publications.
Responsibility includes monitoring and taking back up of database.

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