SUMMARY

• Proficient IT professional with 8+ years of progressive experience as a Business Analyst with expertise in Software Development Life Cycle ( SDLC ), Software Testing Life Cycle ( STLC ), software development methodologies like waterfall and agile (scrum) processes, business development and digital analytics in telecom, healthcare, e - commerce, retail, banking and insurance domains.
• Demonstrated ability in integrating technical, analytical, and functional skills to successfully develop, test and deploy codes, improve business processes and deliver solutions that exceed desired outcomes.
• Ability to work cohesively with all stakeholders to perform requirement elicitation using joint application development (JAD)/brainstorming, requirement workshops, interviews, surveys, and questionnaires, and formulate functional models to meet stakeholder expectations .
• Experience in design and review of various documents including business requirements documents ( BRD ), use case specifications, user stories for product backlogs, functional specifications ( FSD ), requirement traceability matrix (RTM) and testing documents in agile and waterfall environments.
• Generated various visual business and technical models including, organizational charts, competitive comparison matrix (scoring matrix), stakeholder maps, CRUD (create, read, update and delete) and RACI (responsible, accountable, consulted, and informed) matrix, use case diagrams and process flow diagrams, to model application structures and business processes.
• Performed GAP analysis, competitive analysis, price analysis, cost-benefit analysis and SWOT analysis during the analysis and research phases of the projects.
• Involved in scrum ceremonies like product grooming, sprint planning, retrospectives, daily standups and sprint demos ; participated in defect triage meetings with developers, test leads and QA coordinators to prioritize issues, identify open issues and set deadlines for inclusion in the build.
• Facilitated daily and weekly standups with all the major stakeholders of the projects and performed user test case protocols and log reports ; demonstrated project management skills in planning, scheduling and monitoring various aspects of the projects.

TECHNICAL SKILLS

Tools: JIRA Agile Project Management Tool, Draw.io, Visio, LucidCharts, Salesforce, Zoho CRM, SugarCRM, Google Analytics, Google Adwords

Microsoft Office Suite: Word, Excel, PowerPoint, MS SharePoint, MS Visio, OneNote, Office 365

Testing Environments and Sales Platforms: HTML, C, C++, Java, Hoovers, Xing, LinkedIn, Jigsaw, InsideView, ZoomInfo, RFP ITtenders, Ariba, RFP Database

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Performed requirements elicitation from the system's business users (through techniques like JAD sessions and interviews) while adhering to agile-scrum processes and its best practices.
• Interacted with all the stakeholders including business owners, SMEs, management and technical team to document and establish product's vision and scope; created epics, use cases, acceptance criteria and user stories using JIRA.
• Attended scrum ceremonies like product grooming, sprint planning, retrospective, sprint review, and daily scrum meetings.
• Created product/sprint backlogs and subtasks for user stories, estimated the story points that can be pulled into the existing sprint; reviewed user stories and acceptance criteria with the scrum team.
• Prepared business requirement document and visual business models like activity diagrams and process flow diagrams to further develop technical requirements and/or functional specifications.
• Facilitated project planning meetings for effort estimation and prioritization of user stories.
• Assisted the team in developing the test plan, test cases, and test scenarios used in testing, based on business requirements, technical specifications and/or, product knowledge.
• Created visualized process and data flow through models using MS Office Visio and LucidChart.
• Performed GAP analysis, competitive analysis, and SWOT analysis to identify opportunities and gaps between the existing "as-is" process and the proposed future "to-be" process.
• Generated charts and defect reports, RACI matrix and requirement traceability matrix.

Confidential, Stamford, CT

Senior Analyst

Responsibilities:

• Facilitated project planning meetings for effort estimation and prioritization of client inquiries.
• Collaborated with business stakeholders, cross-functional teams, and SMEs to recommend solutions on implementation options.
• Analyzed lifecycle of client interaction with the usage of subscription service to determine key drivers of dissatisfaction; resolved client pain-points to increase retention by 40% and generated $2M+ in revenue through renewals and new customers.
• Conducted AccessISG demo sessions to stakeholders; weekly reports and daily reports were shared with executive management with the status of inquiries from the clients.
• Managed user database and access controls and resolve technical issues from registered users; gathered feedback and analyzed client experience on their AccessISG service usage.
• Served as relationship liaison, developed a "Client Relationship Strength" dashboard and " Client Activity & Interaction" database to track interactions and quantify health of client relationship, and also provide account owners an integrated view of client experience with ISG services.
• Collaborated with the quality assurance team to review and approve test strategy and test cases.
• Facilitated and managed all client briefings, workshops, and service delivery ; led the development of a process to apprise clients of new ISG research content relevant to client's core business.

Confidential

Business Analyst /Business Development Lead

Responsibilities:

• Led a team of 3-5 software engineers to develop content and creatively design and develop corporate websites, intranet solutions and application development projects in agile and waterfall set-up .
• Coordinated analysis and alignment of stakeholder's requirements and facilitated requirements prioritization; recommended solutions to business stakeholders on implementation options by collaborating with solution delivery teams - developers, architects, SME's, PM's and QA's.
• Conducted JAD sessions with the project leads and stakeholders, proposed process workflows, functional specifications and project initiation parameters.
• Verified requirements individually and collectively throughout the project lifecycle; transcribed formal specification, process workflow and documentation with consistent interaction with stakeholders and technology teams.
• Created, managed and maintained databases of clients, updated and streamlined on a regular basis through extensive market research, technology research and market intelligence .
• Conducted feature analysis, price analysis and c ompetitor analysis for products based on the target market; GAP analysis to understand the gap between "as-is" and "to-be" business processes.
• Conducted walkthrough and demo sessions of the final solution with the business stakeholders; assisted management in responding to business proposals, RFPs, RFIs, and created BRDs.

Confidential, Fairfax, VA

Business Analyst/Business Development

Responsibilities:

• Identified untapped platforms to source potential clients; kept myself abreast of emerging market trends, tools, and technologies to develop a comprehensive database of key decision makers and competitors.
• Developed a database with a diverse portfolio of leads in the target market (1200+ companies) and designed reports to segment leads by the market, geography, and industry type.
• Identified system users, conducted Joint Application Development (JAD) sessions and interviews with business and product owners, C-level executives and SMEs for eliciting requirements.
• Conducted business process modeling (BPM) to understand business processes; regularly interacted with business owners to comprehend the existing processes that further helped devise improvised solutions to inculcate in the system; performed GAP analysis and competitive analysis to analyze and identify the gap existing between "as-is" process and "to-be" process.
• Conducted products and services demo and documented feedback from stakeholders; used SugarCRM for customer relationship management and document management.
• Assisted in documenting use case, activity and process flow diagrams using MS Visio and Lucid Chart. Facilitated meetings to discuss improvements and effectively execute change requests.
• Engaged with potential clients, provided strategic inputs to VP of sales, and streamlined client query response process; prepared and analyzed sales pipelines and dashboards.

Confidential

Software Engineer

Responsibilities:

• Developed enhanced software libraries to replace the existing tool and implement a newly designed tool with improved performance thus reducing over $1M software license costs to British Telecom.
• Implemented software libraries and tools using advanced concepts of STL maps and STL lists (C++).
• Examined various stages of defect life cycle and prepared User Test case protocols and log reports .
• Developed performance & memory leak EXEs (executables); Ensured proper maintenance of application servers by various support and maintenance activities.
• Provided support and maintenance to LIVE applications that included providing support to offshore requests during weekends; documented all the stages of activities for smooth functioning.
• Executed code reviews and bug fixes on a need basis; performed unit, functional, integration, performance, and memory leak testing on the modules with different data (data-driven test).
• Participated in daily, weekly standups and client meetings to discuss enhancements and modification requests.