SUMMARY

• Combine consensus - driven management style with working knowledge of agile, hybrid and waterfall project management methodologies to successfully manage delivery of IT Projects
• Dedicated IT professional with 10+ years of experience in the field of Information Technology related to quality assurance, business analysis and project management.
• Solution oriented and have an excellent combination of technical, analytical, organizational and soft skills that help in managing effective project operations and quality product outcomes.
• Support teams through servant leadership and mentoring. Extremely reliable. Exceptional team player dedicated to leveraging cross-functional collaboration. Passionate about getting things done. Hands-on knowledge of software development processes, techniques and tools.

TECHNICAL SKILLS

Operating Systems: MS Windows, MAC OS.

Processes/Methodologies: Test Strategies, Test Plans, Test Cases, Use Cases, Defect Tracking, Testing Life Cycle, SDLC, Waterfall, Agile.

Bug Tracking Systems: Jira, Clarify, HP ALM.

Software: MS Project, MS Office Suite, Adobe Photoshop, Sharepoint, Balsamiq. Visual Studio, Salesforce, Workbench, AutoCAD.

Browsers: IE, Firefox, Chrome, Safari.

PROFESSIONAL EXPERIENCE

Confidential, CA

Test Lead / Business System Analyst / Project Manager

Responsibilities:

• Collaborated directly with business subject matter experts and product owners while gathering business requirements and documenting clear and concise epics/user stories in Jira.
• Helped setting project priorities, expectations and timelines by assisting team with making appropriate commitments through story selection, sizing and task definition. Protected team from over-commitment.
• Worked on identifying and resolving project risks; tracked key dependencies and removed obstacles encountered by team members.
• Facilitated daily stand-ups, sprint planning, retrospectives, PO Demos and UAT sessions.
• Acted as a point of contact for ongoing communications with vendors.
• Improved overall product quality and reduced development time by introducing improvements in team standards by incorporating and maintaining best testing practices and processes, and by utilizing Jira and HP ALM system. "Zero” of P1 and P2 defects were found in production for all released projects.
• Maintained task boards, tracked project milestones and deliverables, provided status reports.
• Coached team members on Agile practices.
• Daily supervised and guided onsite and offshore testing team in ongoing testing activities.
• Personally contributed to writing test plans, test cases and test execution.

Confidential, CA

Principal SQA Engineer

Responsibilities:

• Spearheaded implementation and was an early adopter of Agile Methodology across development teams.
• Represented agile team in Scrum of Scrums.
• Took the ownership and improved tester team participation in "TestFest" events by 3X. Implemented the highly visible reporting system utilizing SharePoint that allowed an easy access to overall "TestFest” results for entire organization.
• As QA Lead represented SQA in all phases of SDLC from inception to final product release:
• Reviewed, analyzed, and provided feedback for marketing requirements, functional specifications and user acceptance tests.
• Wrote detailed test documentation: test plans, test designs, test cases and check lists.
• Executed test cases, regression, functional, performance, ad hoc, localization, globalization, roundtrip, install, logo, and documentation testing for multiple functionalities on various Windows and Macintosh operating systems.
• Worked closely with software developers in US and China to ensure proper communication and fix of found defects. Managed defect tracking and defect reporting by using Jira and Clarify.
• Assisted in multiple user acceptance testing drives and surveys performed throughout the development process in an effort to catch and correct costly design assumptions.
• Reported the overall feature readiness and defect status to scrum team. Participated in defect and Jira stories backlog triage.
• Monitored BETA feedbacks. Worked directly with users and product support resolving user reported problems, and to provided SWD with reproducible steps for serious fatal errors by reviewing CERs.
• Used AutoLisp for scripting defects and adding test cases to in-house automation.
• Established innovative mentoring program involving placement of newly hired testers with existing engineers to help with knowledge transfer and adherence to internal practices. Mentored and provided technical guidance.

Project Manager

Responsibilities:

• Managed the selection and implementation of on-site data center that allowed Confidential to provide a secure customer files hosting and efficient duplicated backup system which supported the overall business continuity and reliability.
• Planned and implemented testing strategy for company’s web site functionality.
• Oversaw and coordinated the development of in-house electronic online print ordering and drawing file collaboration application.
• Effectively managed architectural and interior design clients.
• Assembled teams of drafters from the pool of contractual resources and managed them through the design and drafting stages to a successful on-time and on-budget project delivery.

CAD Manager

Responsibilities:

• Led the main effort in company’s resource management, scheduling and budgeting to achieve completion of projects on-time without overtime and within budget. Successfully estimated job efforts, assembled the teams, implemented productivity improvements and optimized the process workflow.
• Excelled in collaboration with senior managers as a production manager in administering the complete project life cycle from the initial design stage, through delegation of marked-up drawings to CAD department. The results always met or exceeded the design, quality, timeline and budget expectations.
• Played a main role in defining and maintaining MSA’s and its client’s design and drafting standards.
• Got a personal praise from CAD Managers of competing architectural companies during Macy’s tech forum on the superior quality of construction documents produced by MSA.
• Recruited, interviewed and helped with hiring decisions for new employees. Provided a full support and training of company’s resources to help them align quickly with office standards and practices.
• On boarded, trained and mentored "out of college hires” to help them integrate easily into the working environment. Many of them still thank me for my patience, clear instructions and detailed explanations.
• Received the Employee of the Year award.