Resume Business Analyst Santa Clara, CA - Hire IT People

SUMMARY

Experienced IT professional with proven expertise in collaboration, issue resolution capabilities to maximize project efficiency and achieve targeted technology industry goals.

TECHNICAL SKILLS

Applications: MS Word, Excel, Power Point, Visio, SharePoint, Projects

Databases: SQL Server

Web: HTML, CSS, JavaScript

Operating Systems: Windows

Version Control: SVN

Languages: Java

Tools: ACI Architect, Fiserv Open Solutions DNA, Trello Bug Tracking Tool

Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

Designed, implemented & executed Selenium automation scripts and documented results.
Analyzed failure points and debugged existing automated tests.
Checked out, updated, committed to and pushed codes.
Configured regression framework to run against different instances.
Participated in a portfolio of product implementation projects from conception through post launch support.
Identified, reproduced, and escalated new or persistent software related failures to management and appropriate engineering teams.
Diagnosed and documented all findings in teh Trello Bug Tracking Tool. Documented all test protocols, results, and reports.
Organized project status meetings and communicated critical path as well as potential areas of project risk.
Recommended enhancements related to quality, usability, and or reliability to design teams while representing customers, vendors, and field service engineering needs.
Identified and communicated sub - standard product performance or inadequate implementation of product requirements to engineering and management.
Represented department cross functionality in meetings dat included engineers, management, and external vendors.
Maintained transparency across departments and collaborated with other team members to work TEMPeffectively.
Ensured successful on-time completion of department projects; communicated constraints to direct management for risk analysis.
Demonstrated superior technical aptitude, written and oral communication skills, and teh ability to deal efficiently in a wide variety of situations
Operated in high-pressure situations, successfully handled multiple priorities with high level of discipline.

Confidential, Palo Alto, CA

Business Analyst

Responsibilities:

Developed manual testing documentation, including Test Plans, Test Summary Reports etc.
Executed and maintained manual test scripts as needed.
Administered bug tracking and report generating tools.
Communicated test progress, test results, and other relevant information to leadership and/or stakeholders.
Served as guide and mentor for juniors, providing technical leadership and consultation with regards to practices, procedures and techniques.
Created and maintained project schedules. Managed risk and dependencies across teh project dat impact schedule.
Evaluated and recommended improvements to existing and future products and delivery channels.
Maintained noledge of credit union products, services and analyzed a member's profile to TEMPeffectively promote products and/or services to teh mutual benefit of teh member and Credit Union
Adhered to Customer Identification Policy (CIP), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and all other relevant policies and procedures
Resolved member complaints by pinpointing problems; offered solutions, corrections, or adjustments; and followed up to ensure member satisfaction
Provided teh information and education necessary to assist member in making decisions regarding their current and possible future investment and lending needs
Proactively suggested feedback to management on critical issues, interest and concerns of members to support on-going efforts to improve service and products

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Business Analyst Santa Clara, CA

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