SUMMARY

• Accomplished and dedicated leader with extensive expertise institutionalizing project management industry best practices enterprise - wide, directing process improvement initiatives, and aligning business functions with regulatory guidelines as lead of Program Management Office.
• Strong ability to manage multiple concurrent functions and implement streamlined processes and procedures to maximize efficiency and productivity. Excellent communicator and mentor that fosters an environment of growth, collaboration and continuous improvement to increase maturity level of organizations and support mission critical operations.
• I am a detailed oriented, hardworking individual and passionate about the work I do. I always embrace new challenges and strive to achieve operational excellence.

TECHNICAL SKILLS

• Project/Program Management
• PMO Management
• Process Optimization
• Performance Improvement
• CRM Executive/Tactical Reporting
• Strategic Planning
• Metrics/KPIs
• Jira
• Oracle Crystal Reports
• Portfolio Management
• Resource Capacity Planning
• Financial Reporting
• Governance Boot Camp
• Enterprise Architecture Boot Camp
• PMP Boot Camp

PROFESSIONAL EXPERIENCE

Confidential

Program Manager - PMO Lead

Responsibilities:

• Established a collaborative and cross-functional PMO engine to improve the linkage and inter dependencies between various projects, implemented a quality control processes and established a cohesive and repeatable set of standards, templates and processes to improve operational excellence and facilitate project success.
• Performed an organizational wide Gap Analysis using industry best practice Maturity Model composed of an action plan using a combination of tools such as cause-and- effect analysis together with design of experiment (DOE) to increase maturity level of all projects and to expand organizational effectiveness with the most cost-effective decisions.

Confidential

Associate Senior PMO Manager

Responsibilities:

• Led phase one qualitative business case analysis study supporting the DoD Interagency Program Office (IPO) and supported the creation of a methodology by which information shared and exchanged through the program office as the single point of accountability, providing oversight and delivery of interoperability goals and objectives on the implementation of health Electronic Health Record (EHR) system.
• Provided leadership, guidance, and managed the delivery of client portfolio of projects in a high intensity multi-tasking environment involving CIO / CTO Advisory Services, Business
• Transformation, IT Strategy and applied agile project management methodology practices to ensure all requirements delivered in accordance to SOW and the Project Management Plan with emphasis on efficiency, timeliness, and quality.
• Supported ongoing governance and integration activities across six functional work streams and managed all Census CTO OMB quarterly briefings, collaboration briefings, monthly/biweekly status reports and performance metrics.

Confidential

Manager

Responsibilities:

• Managed, analyzed, and validated all system requirements related to the Statement of Objective (SOO) project supporting the Electronic Health Record (EHR) way ahead program and facilitated a variety of requirement gathering sessions to ensure requirements are well defined and traceable.
• Developed Requirement Traceability Matrix, test cases and conducted an independent Verification and Validation (IV&V) process to confirm that all requirements are linked back to their original functionality and to ensure data sharing through a modernized electronic health record for service members, veterans, and their families for the Confidential
• Led team of up to 15 SME's and subcontractors to perform the development of organizational-wide Project Management Office (PMO) framework and to create a mission critical strategic plan and manage processes best practices, governance and integration methodologies and implemented a quality control processes for all projects managed by the PMO.
• Performed an Organizational wide assessment using Confidential 's Knowledge Management Maturity Model; composed of an action plan using a detailed specification document approach to increase maturity level of all projects to expand organizational effectiveness.

Confidential

Technology Operations Lead

Responsibilities:

• Led the infrastructure planning work group and supported the Confidential Re­Alignment and Closure program and coordinated with over 30 cross contract and DoD health personnel to facilitate review, and assign priorities to key program changes, risks, issues and corrective actions for the Confidential healthcare facilities in the Washington D.C

Confidential

Business Analyst

Responsibilities:

• Led process improvement discussions using Lean Six Sigma (LSS), cause-and-effect analysis methodology to identify operational deficiencies related to Confidential &T global network invoice generations process.
• Successfully managed Ten Time Warner Cable/AOL Billing conversion projects for the unconverted sites going through the full SDLC lifecycle Non-Break Fix projects, these projects fall within the 350 hours SOX maintenance/compliance guidelines and production configuration activities.