SUMMARY

• Working as a Business Analyst in diverse domains like airlines, oil & gas, insurance, finance, banking, pension, mortgage, construction, logistics and technology where responsibilities
• Develop strong analytical skills, client relationship management, team management, and communication and presentation skills.
• Ability to interact with Business leaders, I.T. technical, non - technical staff members and clients and provide project status.
• Have experience in working onsite-offshore model.
• In-depth knowledge of office practices and procedures.

TECHNICAL SKILLS

• Waterfall SDLC
• Agile
• SCRUM Oracle
• MS Access
• MS SQL Server
• MS Office Suite (Visio
• Adobe XD CC
• Project
• Access
• Word
• Excel
• Office
• PowerPoint)
• Adobe Photoshop
• SQL Server Enterprise Manager
• SQL Developer
• SAS Enterprise Miner 5.2 Visual Studio Team Services (VSTS)
• Microsoft Team Foundation System (TFS)
• Microsoft FrontPage
• SharePoint
• Windows 10/98/2000/XP/Vista/7
• Linux
• Mac
• UNIX
• MS-DOS

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Gather requirements from the diverse business stakeholders, and users to develop new features
• Translate the requirements into deliverables and prepare PBIs for the development team prior to the start of a sprint
• Collaborate with the IT team that includes Product Owner, Development group, QA group to prioritize the PBIs for sprint deliverables following the agile process
• Create mockups using Adobe UI/UX for features delivered in the respective PBIs
• Provide support to both, onshore and offshore teams
• Compile and produce Release Notes prior to deployment every sprint and share with the company
• Resolve help-desk issues submitted by the users regarding the product and assist them with any questions
• Prepare and participate for sprint planning, daily scrum, weekly meetings, triage and other events where employee participation is required

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Responsible for effectively leading efforts to implement and support information technology solutions for business critical processes
• Create Business Requirement Documents and Functional Design Documentation, business process workflows
• Hold meetings with stakeholders, users, and technology team to communicate progress of projects
• Track project requirements, bugs, tasks utilizing Microsoft Team Foundation System (TFS)
• Collaborate with business groups and IT services to translate key business enhancements into applicable requirements
• Conduct GAP Analysis and create RTM’s to capture business requirement accurately
• Create User-Stories and tasks to track hours and progress in TFS
• Work with QA analyst to design test plans
• Assist Business groups with creating test scripts for UAT
• Communicate issues for solutions with team leads and other management leaders as required
• Conduct research and investigations into information technology solutions for business problems
• Provide support with other activities as instructed by the Senior Manager and team in the development of information technology service requests and project scoping

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Member of the Core Program Team on the TRS Enterprise Application Modernization Program, a project to update all of TRS’ current pension administration, health insurance benefits, and general accounting software, as well as, overall system architecture
• Conduct intensive testing for the various business scenarios related to diverse functional area
• Detect and log defects with HP Application Lifecycle Manager (ALM) for analysis and solution during triage sessions
• Communicate issues for solutions with team leads
• Assist in the creation and analysis of SQL reports to help ensure data integrity across the enterprise
• Interpret and translate business unit needs into effective application and operational requirements
• Assist business areas in process redesign to take maximum advantage of information systems
• Conduct research and investigations into information technology solutions for business problems
• Provide support with other activities as required by the Business Process Manager and team in the development of information technology service requests and project scoping

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Demonstrate leadership skills while eliciting requirements by conducting requirements workshops, As-Is and To -Be workflow analysis, surveys, use cases and scenarios
• Conduct and critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Create and deliver the following artifacts (Business Requirements Document, Use Cases, Traceability Matrix) as needed by demonstrating strong analytical skills
• Comprehend and interpret customer business needs and translate them into unambiguous business requirements for successful sign off process from stakeholder, project sponsors, and users
• Proactively communicate and collaborate with project team members to analyze business needs along with perseverance to ensure Technical Leads understand the business requirements through BRD reviews
• Work seamlessly with the Cross- Functional team analysts to provide guidance on the business requirements
• Engage with Test Lead to review test plans, test scenarios and provide feedback
• Work closely with Organizational Change Management team member to help create training plans
• Work independently with users to define concepts and under direction of project managers
• Serve as the conduit between the business units, technology teams, and support teams
• Assist the Project Manager in in strategic planning and other administrative project management activities as needed

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Serve as a liaison between the L&R IT and L&R business community and the SDLC Program team in order to provide SDLC solutions to meet L&R IT organization needs
• Create the business process redesign and documentation as needed for the execution of the required artifacts that will transform to Common SDLC/ Repository solution (Sharepoint) throughout all of IT and its Business
• Translate high-level business requirements into functional specifications for the IT organization and conduct change-management to such specifications
• Analyze L&R IT processes and workflows to understand their strengths and weaknesses to determine opportunities to automate processes and functions
• Knowledgeable on SDLC process, designing and creating of process maps and its respective workflows
• Create training documents and train end-users
• Facilitate communication between business unit(s) and IT from initial requirements to final implementation
• Perform other responsibilities as assigned by the Project Owner

Confidential, Topeka, KS

Business Analyst

Responsibilities:

• Facilitate meetings with clients to analyze existing business process and future user needs
• Gather requirement to implement NEOSPIN (pension systems) to enhance existing processes
• Work interactively with the technical development team throughout the system development life cycle (SDLC)
• Define and document System Requirements, Business Rules, Supplemental Specifications, Use Case Documents, User Interface Definition, Security Matrix, Workflow, and Interface File Definition
• Raise PIR’s (Problem Incident Reports) on errors found in newly developed pension software
• Manage Workflow Process, Correspondence, Batch Processing, and On-Demand Report
• Participate in meeting by documenting discussion points, decisions, actions items, issues
• Conduct meetings with both on-site and off-site teams to deliver solutions
• Maintain artifacts and communications in SharePoint for various projects.
• Present the finalized solution to the client for approval and acceptance

Confidential, Golden Valley, MN

Business Analyst

Responsibilities:

• Analyze current business practices and processes while finding ways of improvement for successful implementation of a robust and flexible business process automation solution (ServiceNow)
• Served as functional expert by defining the business groups, gathering the customer business requirements, and translating them into specific software requirements by conducting ‘end-user tests’ and validating them as part of the development processes
• Maintain business knowledge, working relationships and communications with business managers, developers, and vendors to lead the gathering and fulfillment of information and systems needs
• Define and document internal and external user-interfaces, support system, data requirement classification and definition
• Communicate project status to I.T. team and business leaders

Confidential, Minneapolis, MN

Application Analyst

Responsibilities:

• Monitor operation of production systems & data processing that meets or exceeds Service Level Agreements
• Monitor data flow through production systems:
• Actively review and improve current procedures and then document them accurately
• Act as an escalation point for resources responsible for setting up new customers in production and research/resolve any setup-related issues
• Assist with the EDI upgrade and conversion (map-installation) into the production environment and monitor system generated post-install issues until resolved
• Communicate with internal groups regarding issues-status affecting production data flow or service level goals

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Assist in analysis and reporting of data collected from a variety of sources to produce reports, assessments, and incident briefs on various activities for business groups decision-making
• Create Data Flow, Process Flow and Entity Relationship Diagrams for the Data Warehouse
• Create I-Learning training materials for the Data Warehouse system to internal users
• Collaborate with project managers, business analysts, and developers
• Present system documentation to the Corporate Business Support Team members