SUMMARY

• 8.6 years of experience working for Retail Web services, Manufacturing, Finance - Mortgage Domain for well-established clients like Confidential Lauder Companies, Confidential, and Barclays.
• Salesforce Certified Administrator, CSM — Certified Scrum Master, a certified SAFe® Agilist, and Scrum Fundamentals Certified
• Experience working on .Net for Product / SKU (s) data management for Confidential Lauder and various brand under Confidential umbrella.
• 4+ years of IT experience as a System Analyst, Project Manager and Business Analyst for Retail, and Telecom industries.
• Knowledge in SQL queries for data testing.
• Beginner level experience in Selenium - Automated testing for report generation tool.
• Expertise in working on (AEM) Adobe Experience Manager - Content Management System
• Hands-on experience working on AWD (Assistive Web Design) to RWD (Responsive Web Design) migration project.
• Expertise in capacity allocation management and forecasting.
• Expertise working with Agile, SCRUM and Waterfall methodologies for Software Development Life Cycle (SDLC) or coordinating with Business team, Product Development team and other stakeholder across all phases of software development life cycle.
• Expert in “As-is” and “T o-be” analysis, collaborating with stakeholders in identifying and prioritizing user stories and provide baseline acceptance criteria and deliverables.
• Good experience in creating User Stories, Use Case, prioritization backlogs into tasks on agile ceremonies of iteration / Sprint planning, Sprint meetings, Launch planning, Scrum Retrospection by working with Product owners, Scrum Master, Proxy Product Owners and Teams.
• Expertise in conducting collaborative JAD sessions to assist business architecture planning and scoping business requirements with stakeholders and project teams through document analysis, interviews, workshops, and workflow analysis.
• Excellent Prototyping skills for walkthrough presentations for stakeholders and Scrum teams.
• Excellent writing skills, especially with regard to publishing requirements to both technical and non­technical audiences in the form of Business Requirements Documents, Functional Requirements Document, Non-functional Requirements Document, User Stories Specifications, Interface Control Documents, Data mappings and Models.
• Experience in working with 'HTML' ; building Resume and Website.
• Experience in creating Process Flow diagram, Data-Flow Tree-diagrams, Business & Sequence Diagrams using MS Visio.
• Quick in learning new business areas and new applications on-the-job.
• Expertise in use of Bugzilla & JIRA Bug Management Tools, Clarizen, .NET, Alfresco — Tool for Imag e management, Drupal CMS platform, Admin tools - Resource Bundle Editor, Offer Management T obL
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

TECHNICAL SKILLS

Databases: MYSQL, .NET

SDLC Methodologies: Agile, Waterfall, SCRUM

Documentation Tools: Clarizen, Move It, BOX, tSpace

Automation Tools: MS Visio, Pencil.exe

Content Management System: Drupal CMS, Resource Bundle Editor, Alfresco, Offer Manager, Adobe AEM

Business Analysis Documentation: Requirements Gathering & Analysis, Business process Design, Preparing and Analysing BRD, Transforming BRD into SRS

Quality Management Tools: Bugzilla, JIRAProject Management: ToolRally, TDP

PROFESSIONAL EXPERIENCE

Confidential - Agoura Hills, CA

Salesforce Business Systems Analyst

Responsibilities:

• My current profile is ‘Business Systems Analyst’, and me’m responsible to work on documenting business requirements, and prepare buy flow process.
• Co-ordinate with Compliance team, Developers, and Admins to ensure accurate configuration of compliance requirements.
• Coordinate with client’s business partners and map-out partner specific requirements, to ensure it meets SFDC (Salesforce.com) as well as client’s business needs .
• Coordinate with data migration team to map data flow via API from Merlin to SFDC.
• Coordinate with CBES (Career Builder Employment screening) to on-board them for Third Party Verification for Cydcor’s clientele base which includes, Confidential &T, DTV, CenturyLink, Verizon, etc.

Confidential, Atlanta, GA

System Analyst

Responsibilities:

• Understanding Business Requirements, performing System Impact Analysis and providing Technical Solutions.
• Develop road-map for future iterations based on release strategy.
• Act as a Liaison between Business Client Stake-holder and Solution Architects to identify system impacts and technical gaps early for effective Solutioning
• Aid the Business Analysts and Product Owners in ironing out the User Stories based on external system impacts.
• Creating Technical Requirements from Applications and Enterprise Business Requirements User Stories .
• Creating System, Data and Process flow artefacts.
• Analysis of Application Programming Interfaces (APIs) and Request-Response XMLs
• Technical Requirements, Test Data needs and Impact Analysis Hand-Off to Delivery Team Analysts.

Confidential - New York City, NY

Business Analyst/Project Manager

Responsibilities:

• Project Management (Scope, Effort, and Quality): planning, executing and launching website redesign project. Work closely with project manager to outline scope, deliverables, required resources, budget and timing.
• Project Planning: Work closely with on shore and off shore team members to outline scope, deliverables, required resources, budget and timing.
• Project Coordination: Responsible for ensuring that projects scope are properly scoped, managed and delivered on time and on budget.
• Schedule M eetings: Launch Meeting, weekly project reviews with the brand team and engineering team.
• Preparing Launch Plan: Follow all projects through the rollout process, ensuring a timely and smooth launch on all regional sites. Ensuring quality control throughout the project life cycle.
• Coordinate with Stakeholders: For all projects that will be rolling out to the international regions, assist rollout and documentation process, coordinate with the brand team and regional teams ensuring all requirements are fulfilled and all launch timelines are met.
• Worked with Waterfall process framework for project execution
• Played a major role in Requirements gathering and conducted many JAD sessions with stakeholders and project teams from multiple vendors
• Played major role in Sprint planning, requirements prioritization, collaboration with Development and QA teams throughout systems development and deployment
• Facilitated user acceptance testing with various business teams
• Performed GAP analysis of business rules, business and system process flows
• Authored various documentations and managed requirements — product backlog, spring backlogs, user stories, process model diagrams, data mapping documents, interface control documents for defining systems interface requirements
• Business Analyst, Customer / Vendor Liaison, Project Lead performing requirements engineering, Analysis, Technical and Business Requirements documentation development and Project Management for development of suite of applications for Phone Order Application and Virtual SKUs creation
• Involved in Process setting coupled with innovative ideas to improve business processes for the division
• Ensured all artefacts complied with Global and Regional Legal Policies and guidelines
• Developed workflow diagrams, screen mock-ups, and ppt for features development.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT). And documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Confidential

Business Analyst

Responsibilities:

• Conducted user interviews, gatheird requirements and analyzed the requirements
• Coordinate with Product Development team to capture and validate existing needs and emerging trends
• Work in collaboration with management executives to identify and deliver clearly defined epics
• Collaborate with departmental managers to define and measure success
• Responsible for familiarizing, allocating, and delivering epics with development teams
• As a “Product Owner” in an Agile development environment, worked closely with development and testing team to ensure successful delivery of epics.
• Conduct retrospective sessions and regular follow-ups with clients to gather feedback on delivered features
• Assist in creating release notes and documentation for internal and external customers
• Drive early acceptance of new features and products
• Developed plan for 'Business Continuity Management'.
• Created 'Use case diagrams', 'Sequence diagram', and 'Activity diagrams' after accessing the scope of the Project and understanding the business processes.
• Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered errors.
• Served as the primary point of contact between business and technical staff Confidential all levels.

Confidential

Junior Business Analyst

Responsibilities:

• Client Audits, Drafting Proposal for Audit, New Business Development, Managing Client Database Management.
• Held meetings and JAD sessions with business process owners, SME (subject matter experts) and the marketing team for requirements gathering during the definition stage.
• Created Use Cases, Activity diagram, Class diagrams and workflow process diagram.
• Worked with Human resource information system for data entry and data tracking.
• Extensively used M S Excel in creating charts and tables for the data collected.
• Created technical documents and led power point and VISIO presentations for the development of financial and technical applications for the purpose of the departmental user-base and for audit.

Confidential - Saint Louis, MO

Underwriter

Responsibilities:

• Consumer Loan Underwriter for conventional, FNMA & FHLMC originated and HPM refinance mortgages. Ensure applications are compliant with regulatory standards of ‘Fair Lending Act’.
• Verify personal, employment and credit history, assets/investment, liabilities and property details verification under ‘Know You're Customer’ regulations act.
• Fair knowledge of Community Re-investment Act: United States Credit Legislation and State Housing Regulations.