Areas of Expertise

• IT Project Management
• IT Business Process Analysis and Improvement
• Training
• Technical Documentation

• Environments: web, distributed, mainframe
• SharePoint
• Clarity
• Lotus Notes
• SDLC/PMO methodologies (waterfall and iterative methods including Method 1, Agile and Scrum)
• Requirements Gathering and Analysis
• MS Office (Word, Project, Excel, PowerPoint, Visio, Outlook, Access)
• Process mapping and diagramming
• Financial Forecasting and Reporting
• Facilitation and Presentation

professional experience

Confidential, Oct 2009 to Apr 2011
Consultant Project Manager/Business Analyst/Documentation Specialist
Business Intelligence and Data Warehousing
Technology Strategy and Operations
Consumer Travel Program Management

Confidential, May1998 to Jul 2009
Technologies Lead Project Manager /Lead Business Systems Analyst/Documentation Specialist
Global Merchant Services

Prior Relevant Experience
Confidential
Technical Writer: Wrote patent applications and government proposals

Confidential
Consultant Technical Writer and Business Systems Analyst: Documented CFO accounting processes

Recent Accomplishments:

• Re-platforming and enhancing cardmember reporting to increase reporting flexibility, timeliness and usability. Change will migrate the reporting functionality from Axiom to Microstrategy.
• Implemented infrastructure that will result in an estimated cost saving of $12 million over a 5-year period. Managing development of tools used to evaluate application storage needs to arrive at optimal cost-efficient decisions. Tools will provide information needed to select the best storage tier for data resulting in immediate cost savings and on-going cost avoidance for Technology Strategy and Operations.
• Set up and maintained portfolio reporting, projects and financial information as well as other program management office tasks for Consumer Travel Group.
• Led merchant migration program -- over a period of 3 years with a $4,500,000+ budget and the support of cross-functional teams. This workstream certified merchants on submissions, authorizations and secure file transfer systems. Effort progresses the decommissioning of legacy systems.
• Led Secure File Services Release - an eight-month, $600,000+ project implemented by a team of onsite and offshore resources that delivered new business functionality, enhancements and bug-fixes on the secure file transfer platform. Key changes included enhanced PGP encryption and Tivoli alerting.
• Led Proactive File Monitoring project - an eight-month, $500,000+ project that delivered new secure file transfer functionality. This enabled internal business partners to setup file monitoring, to be alerted when the defined file missed its identified arrival time and to enter follow-up actions. Project provided means to eliminate costs and customer dissatisfaction associated with unidentified, missed incoming files.
• Led Secure File Services Re-platforming -- a two-year $22,000,000+ infrastructure project implemented by a team of onsite and offshore resources from multiple technical and business areas that delivered a point of arrival file transfer system comprised of two physical sites in the U.S and one in Europe.

Project Management:

• Liaison between internal clients, operational staff, and IT, ensure requirements align with business needs, and secure required sign off
• Manage multiple high dollar projects within same or overlapping timeframes and within stringent guidelines with teams comprised of cross-functional, onshore and offshore resources
• Develop and maintain project plans, forecasts and project communications
• Assign resources and monitor resource capacity and availability
• Identify, communicate and ensure mitigation of risks and issues and manage change requests
• Facilitate project meetings and reviews such as JAD sessions
• Enlist and collaborate with support teams such as production support
• Ensure deliverables and milestones are met per schedule, scope and budget

Analysis

• Research and analyze information, conduct interviews, and collaborate with business partners and technical resources to define business needs and develop requirements
• Produce and review for quality and compliance SDLC deliverables including project charters, requirements, design and post-implementation reports and test plans
• Develop process maps and work flows
• Produce training guides and procedures
• Identify and/or analyze process improvement opportunities

Quality Assurance:

• Develop use cases (in text and diagram format), test plans, test conditions and scripts
• Coordinate User Acceptance Testing with Business Partners
• Identify, monitor and document incidents and ensure compliance with corporate policies

Technical Documentation:

• Create and edit software and infrastructure development deliverables including project charters, requirements and design reports, test and communications plans and operations and user guides
• Develop and conduct training materials
• Create Statements of Work (SOWs), Request for Proposals (RFPs) and proposals
• Set-up and manage document repository and control

BA - Journalism Major/Instructional Technology Minor

BA - - English Education Major/German Minor

TRAINING, CERTIFICATIONS AND AWARDS

• Project Management/ PMP candidate
• Chairman's Quality Award
• Six Sigma Green Belt
• Creating Effective Use Cases
• Situational Leadership
• Clarity
• Cyber Security Awareness
• Data Security Awareness
• Sarbanes-Oxley
• Teaching English as a Second Language
• Instructional Design
• Personal Presence