Business Analyst Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst - Service Business Strategy Team

Responsibilities:

Lexus and Toyota service sales channel account management: 17 dealers with total of $ 400 mil accounts
Sales and marketing planning, budget control, KPI management, and statistical performance evaluation
Conducted dealer’s performance, finance, and operation evaluation and audit ( Just in time’ and ‘Kaizen’ activity): led ‘Lexus dealer’s operation kaizen’ for the cost reduction and operation efficiency: 2 % increase in service profits
Led product life cycle management: Market research, industry analysis, technology trend, sales forecasting, and cash flow analysis- Initiated two loyalty programs and introduced Hybrid technologies marketing and value chain items
Initiated dynamic pricing model to maximize profit while hedging market risk: strategic part pricing system
Developed strategic investment plan to expand dealer network: opened 4 new centers generating $ 7 mil annually
Project manager: Investment planning, financial modeling, and ROI analysis for the research and development
Developed ‘Telematics and Navigation System’ with Toyota USA and LG Electronics
Project manager ‘Service Brand & marketing development project’ with BIT consulting
Conducted comprehensive primary & secondary research including focused group discussion with 300 people
Deployed ‘Sales and Service Cooperation Process’: Increase vehicle repurchase ratio by 13%
Developed ‘Hybrid Vehicle’ sales strategies, marketing, PR, and promotional materials

Confidential

Corporate strategy analyst - Aircraft Operation Strategy Team

Responsibilities:

Managed 6 billion dollars annual sales operation plan simulating sales projection and its impact on revenue and cost : Strategized international flights operations: 112 aircrafts, 116 destinations, & 300 flights per a day
Developed fleet operation strategies: Short, medium, and long-range frequency and capacity plans
Marketing project manager: Slogan: “How far have you visited” for China, USA, and European countries
Customer profiling, new destination development, network designing, PR, and tour package analysis
Channel marketing and promotion plan for inbound & outbound demand control & revenue management
Managed Airline alliances: Code share and seat block sale with Delta, Alitalia, Air France, China Southern, etc.
Led seasonal marketing and charter flight promotions plans: Channel collaboration with travel agencies
Optimized sales operations in accordance with competitive dynamics: Increased 2% aircraft utilization
System development: ERP system for operation planning module with ‘Oracle’ and ‘Sabre Holding’

Confidential

Mechanical Engineer

Responsibilities:

Mechanical Engineer for B 747, 777, A330, A300: Thermo dynamics and structural analysis
Operation and supply chain management for the work procedure: Built operation matrix for heavy maintenance
Project manager: Reduced maintenance schedule by 22% by reorganizing work sequences