SUMMARY

• I'm a passionate person with desire to mentor individuals, lead teams, and make a lasting impact on the culture, atmosphere, processes, and products of the organization I'm in.
• I have valuable years of servant leadership and management experience (and formal leadership training) from the fast - paced, well development, and very successful organization of Confidential .
• My current area of focus is Agile software development, through which I plan to continue to focus my professional impact for years to come. I have the desire to help organizations adapt a culture and software development processes that empowers all individuals on a team to have a healthy identity of ownership, be cross-functional, and shine so as to bring value to the individuals around them, and to the effectiveness of their team and company as a whole.
• I recognize these are many generic buzz words I am using, so please feel free to inquire further with me through discussion.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst, QA Analyst, and Scrum Master

Responsibilities:

• Lead software release preparations, coordination, and delivery to production via regular communication with development teams, Release Management team, Project Managers, IS leadership, and business leadership
• Work with Product Owners, Project Managers, and business stakeholders to determine and development requirements for customer facing web and mobile applications
• Write acceptance criteria for software development team members, using JIRA and other internal software tools
• Write and complete test cases for software development feature testing and also production release regression testing, for web and mobile applications (in JIRA and Zephyr)
• Document defects, assess and communicate application health and risks per testing findings, and help determine if software is production release-ready
• Help drive the improvement of the QA team practices, and Automated testing practices
• Coach and lead a software development team through the Scrum framework of Agile SDLC, by organizing and guiding all scrum ceremonies (i.e. daily standup, backlog grooming, sprint planning, sprint retro, sprint review/demos), and by helping team progress efficiently through impediments and in working toward sprint commitments
• Create and present team/project Burn Up Charts and Velocity & Reliability Charts to upper leadership (in sprint reviews/demos)
• Promote and teach the Scrum/Agile processes and mindset to areas of the organization that are still transitioning from years of Waterfall to Scrum/Agile, and help guide partnership of my very Scrum-driven development team with these still learning areas of the organization.

Confidential

Business Analyst and Scrum Master

Responsibilities:

• Acted as lead Business Analyst for IVR software applications that supported Confidential Servicing, Loan Processing, and Mortgage Banking
• Acted in role of Scrum Master, helping coach and lead the Scrum practices of Agile SDLC for our development team (via standard Scrum ceremonies: standups, grooming, etc)
• Lead development, testing, production launches, and production support of software applications
• Led requirement gathering meetings with business leaders and other stakeholders
• Used Team Foundation Server (TFS) and Confluence to document requirements, test data, and project and epic goals
• Assisted Training teams with developing training material for employees who would be using new software
• Regularly communicated production release details to business stakeholders and technology leadership
• Created Visio flow diagrams for purpose of presenting technology solutions to business leaders and stakeholders, and also for software development team to know requirements
• Used automated testing software, customized for automated load testing and also for end-to-end automated regression testing
• Regularly used Microsoft SQL Server Management Studio for extracting and analyzing data from application specific database tables
• Completed the Confidential formal Agile training

Team Leader (Manager)

Confidential

Responsibilities:

• Was the "Team Leader" (aka Manager) for a team that ranged from 8 to 16 Loan Processors
• Drove my team's pipeline of 3000-3500 in-process loans, through underwriting and processing
• Coached and mentored my team members via one-on-one meetings and also via daily team meetings -- focuses of mentoring included communication skills, loan processing knowledge, team and company expectations, personal attitude and work ethic, team morale, and more
• Completed Team Leadership training provided by Confidential Human Resources program
• Was nominated for September 2014 Confidential award: "Every client. Every time. No exceptions. No excuses."
• Taught/promoted and instilled the company's culture values to new-hires and to veterans

Team Captain (Asst. Manager)

Confidential

Responsibilities:

• Was Team Captain (assistant manager role) on a team of roughly 30 Loan Processors
• Coached Loan Processors in their daily job function by helping with their daily business questions/needs
• Shadowed Loan Processors one-on-one with purpose of help them improve their communication skills and knowledge needed for performing their role
• Completed the Confidential leadership development training program
• Taught/promoted and instilled the company's culture values to new-hires and to veterans

Training Coach

Confidential

Responsibilities:

• Trained new-hires and also veterans in large classroom, small group, and one-on-one settings, helping them grow in company process, communication skills, and mortgage knowledge
• Designed training activities for new-hires
• Taught/promoted and instilled the company's culture values to new-hires and to veterans
• Listened to, evaluated, and gave written coaching feedback on 35-45 refinance and purchase Loan Processor recorded calls daily
• Regularly exceeded production goals and regularly led the team with highest production numbers
• Acted as the main point of contact for clients in process with a refinance, communicating with them via phone, email, and web-based communication tools
• Was voted the Team MVP April 2012
• Was the company's top performing Refinance Loan Processor, in category of Most Loans-to-Closing Team (aka "Final Signoffs"), in April 2012
• Built relationships with, analyzed the financial situations of, and discussed loan options (refinance and purchase) with dozens of clients each day, via phone and email communication
• Developed advanced sales skills and interpersonal communication skills from regular personal training and daily group training