Business Analyst Resume San Jose, CA - Hire IT People

SUMMARY

Finance professional with broad Fortune 1000 and non - profit experience, including establishing strategic partnerships.
Adept at merging customer focus and numbers skills to aid in decision-making from management to Board of Directors.
Experienced in Excel, Confidential Suite, Foresee, and some Tableau.
E xpertise in market evaluation, financial analysis, and relationship management. Passionate about using numbers to solve problems.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, San Jose, CA

Responsibilities:

Acted as project manager to replace customer experience software with a new vendor; coordinated six project participants, successfully managed to five week roll-out of phone and online survey
Created an Operations dashboard that drove the company’s 96 stores to achieve the 16 key performance indicators; worked with VPs and management to tailor the report to address the business’ changing needs
Worked directly with VPs and management to design reports and create analytical projects that resulted in actionable business intelligence for leadership
Reduced the number of daily reports by 10% by combining, optimizing and deleting reports to enhance the efficiency

Manager

Confidential, San Jose, CA

Responsibilities:

Expanded the reported metrics from three to seven key points to create a focused message of organizational success; charged with the external messaging for the organization
Analyzed organizational performance using trend analysis and evaluated individual programs qualitatively and quantitatively
Served as the face of the organization, speaking before city officials, Board of Director meetings and the entire company
Initiated strategic partnerships to expand the program's impact, landed an initial $7,000 Confidential grant to enable homeless individuals to perform Confidential sales through a series of speeches
Researched, demoed, and evaluated three competing software systems to propose the optimal business solution; wrote the decision-making paper for the Board

Market Research Analyst

Confidential, San Jose, CA

Responsibilities:

Performed market sizing, market share gain, competitive analysis and more to aid in making strategic decisions for the product management departments
Liaised between highly technical product managers and industry analysts from Gartner and Dell’Oro and created reports to address key issues in product development and sales
Translated large data sets into meaningful analysis and actionable recommendations that resulted in increased sales
Wrote messaging and prepared presentation materials for Executives to present to the CEO and Board of Directors as well as for earnings calls with Wall Street
Created and delivered presentations and research findings on a quarterly basis to a team of 20+ product managers and Executives
Served as subject matter expert for the state of the market and provided recommendations based on market research regarding market and strategies

Billing Analyst

Confidential, Pleasant Hill, CA

Responsibilities:

Promoted from Associate Relationship Manager to Relationship Manager (2008) to Billing Analyst (2009)
Enabled strategic decision-making by providing actual vs. forecast program evaluation to C-level executives which led to better hiring decisions and reduced paid overtime by 75%
Managed client relationships worth $1B in assets to grow the clientele base
Fostered a positive environment by resolving 85% of issues internally; identified the 15% that required escalation; and managed escalation through resolution

Personal Banker

Confidential, Alamo, CA

Responsibilities:

Worked with non-profits, businesses and families to open the appropriate bank products from checking and savings accounts to loans and lines of credit
Sold bank products and coached tellers on risk management. Exceeded goals by as much as 154%
Gave tours of the 1925 historical Confidential House as a docent
Wrote a women’s history tour and a children’s trunk guide