Business analyst Resume

SUMMARY

Skilled at exploring and understanding problems, collaboratively generating and refining ideas, building shared understanding of their impact, and ultimately delivering great business outcomes. Experienced in and passionate about building trust and momentum through quick, incremental delivery of practical solutions to hard problems.

PROFESSIONAL EXPERIENCE

Confidential

Business analyst

Tools: JIRA, Confluence, Git/GitHub, Vagrant, Ghost Inspector, Splunk, AppDynamics, Adobe AEM/CQ, others

Responsibilities:

Coach and support product owners, often new to the role.
Model and illustrate how to write meaningful acceptance criteria, relate but distinguish chunks of work, and make reasonable forecasts based on data.
Demonstrate the advantages of bite - size stories to stakeholders and development teams alike.
Facilitate story mapping sessions, building a shared vision while identifying ways to deliver incrementally and test assumptions.
Work with diverse groups to identify experiments, minimum viable products, and walking skeletons to test the underlying hypothesis about our approach to solving problems before investing in complete solutions.
Design and iterate on information radiators to suit context.
Mentor scrum masters and develop/present training material to reveal the purpose and value behind agile concepts.

Time Warner Cable

Scrum Master

Tools: JIRA, Confluence, Git/GitHub, Vagrant, Ghost Inspector, Splunk, AppDynamics, Adobe AEM/CQ, others

Responsibilities:

Worked closely with non-technical stakeholders to understand the problems they were hoping our technology could help them solve, and represented those needs on the team.
Wrote, explained, and contextualized user stories and epics translating business needs into incremental engineering deliverables.
Supported our customers' use of the tools our team delivered, and used the insights from those experiences to improve our solutions moving forward.
Championed creative, low-cost, and effective solutions to business problems, achieving buy-in from both the technical and business teams.
Worked to remove barriers to close relationships with stakeholders, improving the quality, timeliness, and relevance of information shared in each direction.
Worked with multiple groups across projects to reach an integrated vision and deliver cohesive products.
Identified need for and supported development of largely-automated processes and lightweight documentation to radiate useful information across teams, while minimizing time spent on rote/redundant tasks and making it easier to identify when conversations were needed.
Facilitated multiple teams' shift from Scrum to Kanban, to suit our evolving relationships, infrastructure, and delivery cadence.
Helped improve business and technical processes so that continuous delivery was possible.
Embedded in a small team developing and maintaining a database and search interface for a regional multiple listing service.

Confidential

Quality Assurance

Tools: JIRA, Confluence, Git/GitHub, Vagrant, Ghost Inspector, Splunk, AppDynamics, Adobe AEM/CQ, others

Responsibilities:

Led analysis of vendors' tools to judge quality and relevance to our offering. Made recommendations to senior leadership based on investigation, and later helped integrate our database with those tools.
Consulted on a wide array of short and long-term projects for many different clients, from ambitious new apps to business rule engines and product customization tools.
Led a project for Amazon from the early stages of development through post-launch improvements and maintenance.
Identified clients' informational needs, developed and communicated strategies to reach them.
Trained and coached testers.
Set expectations, communicated my team's status and needs.
Rapidly advanced from a trainee to the primary testing presence on a self-organizing team delivering a high-profile project.
Documented and clarified business and technical requirements.
Identified gaps in information and understanding, and found ways to fill them.
Participated in design and planning sessions, calling out potentially expensive contradictions or conflicting interpretations.
Learned to love software development and the people involved.
Initiated study of software development strategies and philosophies.