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Sr. Business Analyst Resume

Windsor Mill, MD

Summary

  • Over 7+ years of diversified experience in IT Industry with specialization in Business Analysis, Use case analysis, Object Oriented Analysis and design and Software Quality Assurance spanning different stages of Testing Life Cycle that included Unit, Integration, System and Acceptance Testing.
  • Excellent analytical and problem solving skills in designing, developing, data modeling and implementing innovative business processes and provides system solutions using new approaches.
  • Extensive experience in gathering business requirements, writing use cases, identifying risks, impact analysis, quality control and independent verification and validation.
  • Exposure to all phases of SDLC.
  • Good Knowledge of SharePoint.
  • Good Knowledge of Microsoft Groove 2007.
  • Good Knowledge of CRM-Salesforce.
  • Good Knowledge of Mercury Quality Center 9.x.
  • Good Knowledge of HIPAA compliance for each transaction such as 837(Claim) and 276/277 (Claim Status).
  • Effective translation of the business needs into technical requirements.
  • Expertise in using Microsoft Visio.
  • Expertise in using Microsoft Project 2003.
  • Expertise in using SnagIt.
  • Expertise in using SmartDraw7.
  • Expertise in using CMMI Level 3 compliances.
  • Expertise in various domain (Banking, Retail, Financial, Insurance, Health and Federal Government)
  • Proficient in ensuring that the business goals are achieved in the project lifecycle.
  • Experienced in managing requirements from project inception through release. Skilled in eliciting user demands and translating them to data, functional, quality and usability requirements.
  • Experienced in conducting Joint Application Development (JAD) sessions.
  • Interaction with the project managers and the development team on resolving issues.
  • Good Knowledge of Rational Unified Process (RUP) methodology and UML.
  • Software Testing and Documentation, Analysis of the Business Requirements and the Software Requirements Specifications.
  • Extensively worked on Functional testing, GUI Testing, System Testing, Regression testing and UAT assignments.
  • Formulating Test Plans and Test Cases based on the User Requirements and System Requirements for functional, security, performance, configuration and usability testing for black box testing, good knowledge in Mercury Quality Centre.
  • Good ability in prioritizing, organizing and handling multiple tasks.
  • Good ability to write technical documentation, conduct presentations and training.
  • Self-starter and team player with excellent analytical, problem solving, learning, interpersonal skills and the ability to deliver solutions under high stress environment.
  • I am equally comfortable and qualified for either a Network Engineering, Unix System Administration ,

Customer Relationship Management (CRM), Accounting, Production, and Network Management.

Career Objective

To attain a challenging position which helps for my individual growth as well as the organizational growth. To grow to a position where I can manage people, interface with customers, and work with highly technical software and hardware applications.

Educational Qualification
  • Masters in Computer Applications
  • Bachelors in Electronics
Skills Profile

Operating Systems

  • MSDOS, WINDOWS 95 /98 / Me / XP, WINDOWS NT & WINDOWS 2000 Server on Intel Pentiums

Programming Languages

  • C, COBOL, Prolog, Basic, C++, VB and JAVA

Scripting Tools

  • Java script, JScript, HTML, DHTML, XML, VB Script, ASP and CGI, PERL

Web / App Servers

  • PWS, IIS, Jwrs, and Tomcat

Database

  • Ms-Access, Dbase ,DB2 and Oracle

Special Software's

  • MS Office Product Suite, MS Visio, MS Project, CRM-Salesforce, Photoshop, Adobe Page Maker, Photo Impact, SnagIt, Desktop Publishing (D.T.P), Rational RequisitePro, Rational Rose, Rational ClearCase, Rational ClearQuest, RUP methodologies.

Testing Tools & Utilities

  • Rational Suite Test Studio, Rational ClearQuest, Mercury's Win Runner, Mercury's Load Runner, Mercury's Quality Center, Mercury's Quick Test Professional
Career Profile

Consent Based Social Security Number Verification System (CBSV): May2008 - Present
Sr. Business Analyst
Confidential, Windsor Mill, MD

Consent Based Social Security Number Verification (CBSV) is a web based application. Social Security Administration wants to develop this application for private entity like Banks, Mortgage Company, Financial Companies, Telephone Service Provider, etc. to verify the SSN with the First and Last Name with number holder's prior concern.

Environment: JDK 1.5 Struts 1.3, Jakarta Ant Build, IBM RAD7.0, Web Sphere6.1,
Web Sphere Business Modeler, MKS Integrity Client, Mercury Quality Center 9.x, DB2, IBMDB2 Editor, Windows, UNIX, CSS, JEdit 4.3, MS Office 2003,MS Vision 2003, SnagIt and Windows XP.

Responsibilities:

  • Used Waterfall method for implementing the project.
  • Collected and understood the requirements for the project, and translated these into functional specifications as Detailed System Specification Documents.
  • Created Dash Board in the initial stage of project updating it and developed MS PROJECT according to the project life cycle.
  • Conducting Joint Application Development (JAD) sessions for communicating with the all project leads and clients regarding the proposed process workflows, functional specifications and project initiation parameters.
  • Involved in development and documentation of Detailed System Specification (DSS) and Detailed Function Requirements (DFR) using Ms Word.
  • Testing - Unit testing & functional testing. (Black Box Testing)
  • Extensively worked on Functional testing, GUI Testing, System Testing, Regression testing and UAT assignments.
  • Interacted with DQTV team and Developers to clarify/understand functionality, resolve issues and tracked the Bugs until they are resolved. This accomplished using Mercury Quality Center 9.x.
  • Actively participated in all Status and Risk Management Meeting with Management.
  • Involved in all meetings with Clients for CBSV Web Service Testing Partner.
  • Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
  • Effectively managed and released weekly versions of Web Services DSS.
  • Effectively managed and released final version of Interface Specification for CBSV Web Service to the client.
  • Completed all project deadlines and deliverables within time.
  • Implemented the 508 section compliances.
  • Implemented the CMMI Level 3 compliances, and strategies.

Electronic Wage Report (EWR): May2008 - Sep2008
Sr. Business Analyst
Confidential, Windsor Mill, MD

W-2c Online allows users to file online corrections to previously submitted Forms W-2. W-2c Online uses some of the same functionality currently used in W-2 Online, such as conducting the standard Name/SSN check and saving submitted reports for 30 days. The application will allow up to five Forms W-2c in each W-3c report.

Environment: JDK 1.5 Struts 1.2, Jakarta Ant Build, IBM RAD7.0, Web Sphere6.1,
Web Sphere Business Modeler ,MKS Integrity Client, Mercury Quality Center 9.x, DB2, IBMDB2 Editor, Windows, UNIX, CSS, JEdit 4.3, MS Office 2003,MS Vision 2003, SnagIt and Windows XP.

Responsibilities:

  • Used Waterfall method for implementing the project.
  • Conducting Joint Application Development (JAD) sessions for communicating with the all project leads and clients regarding the proposed process workflows, functional specifications and project initiation parameters.
  • Involved in development and documentation of Detailed System Specification (DSS) and Detailed Function Requirements (DFR) using Ms Word.
  • Communicated effectively with team mates and kept every one in a loop with any updates. Confirm that Analyst, Developer and Tester are on the same page.
  • Worked closely with the Work Order Manager for making updating Screen Shots diagram related to W2c Online DSS.
  • Testing - Unit testing & functional testing. (Black Box Testing)
  • Interacted with DQTV team and Developers to clarify/understand functionality, resolve issues and tracked the Bugs until they are resolved. This accomplished using Mercury Quality Center 9.x.
  • Actively participated in all Status and Risk Management Meeting with Management.
  • Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
  • Good Knowledge of SOX.
  • Effectively managed and released final versions of TY08 W2c Online v1_0 to the client.
  • Effectively managed and released final version of W2c Online_DSS v1.0 to the client.
  • Completed all project deadlines and deliverables within time.
  • Implemented the 508 section compliances.
  • Implemented the CMMI Level 3 compliances, and strategies.

Online loan application form: Dec2007 - Apr2008
Business Analyst
Confidential, Charlotte, NC

A mortgage company with over $ 3.5 billion market share, involved in the development of an online mortgage loan application form. This form, could automatically calculate, the value of the product, and used specially designed calculators to give the users the best option in terms of repayment and mortgage.

Environment: Rational RequisitePro, Rational Rose, Rational ClearCase, Rational ClearQuest,
RUP Methodology, CRM-Salesforce, MS Office, MS Visio, Windows 2000, and SQL.

Responsibilities:

  • Used RUP methodology for implementing the project.
  • Conducted individual and joint sessions with all stakeholders, users and SME's for procuring requirements for the new system.
  • The requirements were documented using MS Word and Rational RequisitePro.
  • Implemented "Reduced Rehypothecation ".
  • Implemented securities like "Fully-paid, Excess margin, Margin and non-customer ".
  • Controlled fully-paid and excess margin securities because they cannot be rehypothecated.
  • Maintained the broker-dealer has the right to rehypothecate customer (margin) securities. When the customer pledges those securities to the broker-dealer to support a margin debit. Under Rule 15c3 - 3, the broker-dealer may use an amount up to 140 percent of the customer's debit balance.
  • Created Requirements Traceability Matrix, Attributes for the requirements using RequisitePro.
  • Thoroughly documented all existing applications to be replaced.
  • Participated in preparing basis for Project Vision document.
  • Assisted in preparation of the iteration plan and the Lifecycle objectives (LCO).
  • Assisted in preparation of Request for Proposal (RFP).
  • Actively involved in developing Use-Case diagrams with Rational Rose.
  • Used ClearCase and ClearQuest for Version control and defect tracking.
  • Wrote high-level use case text and generated UML use case diagrams using Rational Rose.
  • Performing GAP analysis with the SME's and identify the number of Components required to address the Business Process Tests (End to End).
  • Participated in preparation of SQL Scripting.
  • Obtained Verification sign offs (VSO) for all major milestones.
  • Effectively managed SOX
  • Participated in developing detailed workflow analysis for areas not automated.
  • Participated in developing high-level design of new processes, graphically presented along with text-based requirements.
  • Participated in developing most complex text based use case, followed by UML use case, conceptual domain diagrams, activity diagrams and conceptual system level sequence diagrams
  • Assisted in system and user acceptance testing (UAT) perform client presentations, demos and training.
  • Performing Unit testing and Functional Testing (Black Box Testing) for the modules.

Insurance Information System: Dec2006 - Nov2007
Business Systems Analyst
Confidential, MI

The purpose of the ICS program is to create a single, integrated system that will execute the calculation of sales compensation, for both external producers, based on consistent and reliable information captured from pre-determined data sources, improving business processes and controls, ensuring compliance and flexible reporting capabilities. By identifying and aligning source data consistently and processing it through a single calculation engine, commission's payment will not only be timely and accurate, but accountability will also be captured. . For this they include overall IT budget accountability for both planning and ongoing performance, state and federal audit readiness, vendor agreements, IT purchasing, time tracking, enterprise standards and architecture for projects, software, data, and infrastructure, change and configuration management.
Environment: Windows 98 / NT, Oracle 8i, Java, HTML, XML, JavaScript, MS Office, MS Visio, RUP, Rational ClearQuest, PL/SQL.

Responsibilities:

  • Involved in development and documentation of Software Requirements Specification (SRS) using Rational Unified Process.
  • Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Class Diagrams, Sequence Diagrams and Activity Diagrams
  • Maintain the Traceability Matrix between the Requirements and Test cases.
  • Testing - Unit testing & functional testing. (Black Box Testing)
  • Handled requests for proposals, making presentations to customers, and negotiating project timelines and deliverables
  • Responsible to insure that EDI Process is HIPAA (Health Insurance portability and Accountability) compliant and worked on ANSI X12 standards.
  • Analyzed URS & Functional Requirements Specifications to understand business rules of application.
  • Identified the scenarios based on business requirement and HIPAA compliance for each transaction such as 837(Claim) and 276/277 (Claim Status).
  • Developed all operational and technical flows using MS Visio and involved in the creation of Business Architecture Document to provide an overview of different aspects of the application.
  • A major part of the responsibility included interacting with the users and business relationship managers and implementing changes on the database in order to ensure approval
  • Conducted Joint Application Development (JAD) sessions to communicate about the process of the project and the developments.
  • Involved in Data Selection for testing the EDI Load Process: backend process for loading and processing the data received through EDI and manual process as per Business Rules.
  • Participated in Testing using SQL queries on SQL Server tables and generating reports to ensure data integrity.
  • Performed UAT testing with client and supported all phases of testing with QA team and managers
  • Utilized PL/SQL (stored procedures, functions, packages and triggers) and SQL (queries) programming to create business logic
  • The responsibilities included analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients
  • Implemented SDLC which included requirements, specifications, design, analysis and testing utilizing RUP methodology .

Backend website analysis: Dec 2005 - Nov 2006
Business Analyst
Confidential, Seattle, WA.

Confidential, provides banking and financial services for individuals, small businesses, and corporations. Involved in the development of a backend application, for analysis of efficiency of online banking. This application includes a day to day analysis of the Online banking experience such as the wait-time, processing time, time of site visit, and most links visited.

Environment: MS Word, MS Visio, Windows 2000, HTML, and PL/SQL.

Responsibilities:

  • Used Waterfall method for implementing the project.
  • Collected and understood the business requirements for the project, and translated these into functional specifications and detailed test plans.
  • Developed detailed business system requirements.
  • Ensured that delivered solutions satisfied the requirements through the creation and execution (along with the QA group) of system, functional, stress, load, and user acceptance test (UAT) plans.
  • Documented workflows and results of business analysis and obtained sign-off (VSO) from client on specifications.
  • Assisted client in developing content or other materials, recommending enhancements and identifying new business requirements.
  • Provided the Project Manager with required documentation.
  • Participated in all meeting with Clients, SME's regarding "Customer Protection Rule 15c3-3".
  • Conducted JAD sessions for Controller of securities and Proposed Rule Change.
  • Involved in all Physical Possession or Control (P & C) meetings.
  • Involved in all Reduced rehypothecation leads to deleveraging (via the proprietary trading desks of the broker dealer) that results in further aversion to rehypothecation.
  • Developed and maintained a detailed business and system knowledge in the area of responsibility.
  • Developed and maintained a high-level awareness of the various information technologies and methods employed throughout the enterprise.
  • Developing Unit test cases for various modules
  • Developing Integration Test cases for Various modules
  • Performing White Box Testing
  • Performing "Code Walk through "
  • Used a broad array of tools and techniques to gather, define, analyze and communicate business requirements.

Jamaica Inn: April 2003 - Oct 2005
Working as a Web Programmer/Analyst and Network Administrator
Confidential, Jamaica.

Confidential, is web based application to implement more online marketing strategies to improve the Hotel Business as well as one of the web based marketing tool and it mainly describes the schedules and hotel events, price quotes and online booking vacations, marriage events, holiday specials and much many more features implemented in order to develop the business as well as to beat the competitors.

Environment: ASP.Net, SQL Server 2000, ADO.Net, HTML, DHTML, Java Script, CSS

Responsibilities:

  • Proving Requirements and Analysis of Software and Hardware
  • Responsible for Jamaica Inn's Web site Development & implement updates.
  • Used ADO.Net for database connectivity on SQL Server Database.
  • Used data grids, data readers and datasets to display the data obtained from the database.
  • Generated custom reports and Crystal reports.
  • Designed the front end GUI and database.
  • Created tables and stored procedures in SQL Server 2000.
  • Involved in unit and functional testing of the application.
  • Designs and implements integrated hardware and software computer and information systems to meet organizational requirements
  • Participates in budget planning, implementation, and monitoring for purchase and maintenance of hardware and software.
  • Records and maintains hardware and software inventories, site and/or server licensing and user access and security.
  • Performs problem resolution and provides on-call support for computer/network systems.
  • Perform Night Manager duties once per week and Scheduling Night Auditing
  • In charge for taking Every day Backup from System
  • Monitor the internet for Jamaica Inn, its competitor's & their Specials. Update info on sites featuring the hotel & get more sites to Feature Jamaica Inn
  • Performing White Box Testing
  • Handle Extranet sites featuring the Hotel
  • Maintains Property Management Software's like Peachtree, Lignum, Executec providing user privileges, Security settings, controlling Users Permissions and accessibility.

Ministry of Education in Jamaica: June 2002 - March3003
Worked as a System Analyst/Network Administrator
Confidential

Responsibilities:

  • Proving Requirements and Analysis of Software and Hardware
  • Performs problem resolution and provides on-call support for computer/network systems
  • Provides instruction and training to users and other employees on day-to-day procedures
  • Performs miscellaneous job-related duties as assigned.
  • In charge for taking Every day Backup from System
  • Providing assistance on call any time

Datapro Management System: Feb 2001 - April2002
Worked as a Software Developer
Confidential, India.
Datapro is a software training institute, whose daily administrative activities like student counseling, enrolment, fee payments handling, scheduling and examination management run manually. The Project deals with developing an application to automate day-to-day processes involved in the institute. It has the following subsystems: Enquiry (Personal and Course), Enrolment, and Accounts, Faculty information reports.

Environment: Visual Basic 6.0, Oracle 8, Html, Java Script.

Responsibilities:

  • Software Developer
  • Responsible for front end user interface design.
  • Wrote programs in developing forms in Visual Basic 6.0.
  • Developed validations to validate the data entered by the user.
  • Created stored procedures and triggers in Oracle to perform automate rules.
  • Developed reports using Data Reports.
  • Involved in unit testing.

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