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Business Analyst Resume

Rochester, NY

SUMMARY:

  • Over 15 years of Industry and IT experience out of which 10 plus years of SAP SD experience in configuration, designing new functionalities, building interfaces, integration, testing and production support
  • 4 Full cycle implementation experience, working on all phases like Requirement gathering, Business Blueprint, Realization/Testing, Go - Live/Support, user, documentation
  • Experience in full implementation projects, leading blue print workshops for the bigger audience
  • Experience in preparation of As-Is documents, To-Be documents for the client’s business process and mapping them in to SAP
  • Experienced in dispositioning the requirements with standard SAP functionality and identify GAP's which is very key to come up with list of WRICEF's
  • Experience in creating PDD's with detail documentation taking into consideration client enterprise structure and their business scenarios
  • Experience in maintaining the projects by giving appropriate estimates for design, development, implementation and co-coordinating with various upstream and downstream systems.
  • Experienced in configuring / designing most of the areas of Sales and distribution module ( Order Management, Pricing, EDI, logistics, IDocs, Bdocs)
  • Experienced in data mapping, recording LSMW sessions and data uploading
  • Experience in designing complex interfaces and complex business functionalities without impacting SAP core mod
  • Expertise in designing functional specifications and work with developer through coding and testing
  • Experience in Developing/Executing Test Scenarios and Test Cases. I nvolved in Unit Testing & Integration Testing . Exposure on Testing Tools like HPQC
  • Experience in interacting with users on various issues addressed in the form of tickets.
  • Extensively worked on new requirements submitted by the business in the form of change request
  • During Production Support 90% issues were resolved well before the Turn Around Time
  • Extensive experience in configuration of Order-To-Cash (OTC) business process with focus on areas of Order Management, Pricing, Availability-To-Promise (ATP), delivery and billing through IMG work bench .
  • Worked on cross-module integration points of SAP SD with MM, WM and FI.
  • Expertise in preparing User Manuals with perfect documentation and conducting sessions to end users
  • Good hands on writing Win shuttle scripts for various business scenarios as well as for uploading huge customer and material master data into SAP
  • Good experience to interact/ handle international clients and customers from varied geographical locations and diverse Cultural /Business environments
  • Experience as team lead and working offshore-onsite model
  • Configuration Expertise in the Quote-to-Order-to-Cash areas of Sales Order processing including Promotions & Sales Deals, Contracts, Rebates, Shipping, Billing, Pricing and its interface with accounts receivable, condition technique, Output, Revenue Recognition, Material Listing/ Exclusion
  • Expertise in configuring Enterprise Structure, Customer & Material Master Data, Document Master data Order Management, Item Categories, Schedule line categories
  • Expertise in configuration of Shipping activities - Processing Deliveries, Picking, Packing, Shipping Information Analysis and Batch Splits
  • Good knowledge of configuration of the Billing Procedures - Individual Billing, Collective Billing, Invoice Split Processing and Inter company Billing
  • Excellent configuration skills in designing Consignment order processing . Consignment Fillup, Consignment Issue, Consignment Returns and Consignment pickup
  • Experience in configuring pricing procedure determination and Material determination using condition technique functionality such as Condition Tables, Condition Types, Access Sequences and Condition Records
  • Experience in working with complex pricing scenarios .
  • Experienced in interfacing Confidential systems
  • Experience in configuring Basic Functions including Output determination, Account determination, Partner determination, Text determination and Copy controls
  • In depth understanding on Inter-company sales process, Third party sales process, Inter-company stock transport orders
  • Expertise in configuring Value Contract, Quantity Contract, Service Contract & Master Contract
  • Experience in configuring Credit Management and setting up Credit Card Processing System
  • Extensively worked on Mass Maintenance to update huge volume of data and worked on Batch Inputs to record and transfer legacy data and perform periodic imports of external data.
  • Extensively worked on IDocs in creating sales orders and sending order confirmations, receiving ship confirmations from warehouse.
  • Good experience in fixing the failed Idocs for various reasons.
  • Good Understanding and working knowledge of EDI work flow
  • Worked on MRP, Availability check, Transfer of Requirements, Availability-To-Promise (ATP) .
  • Experience in Delivery process and logistics execution: shipping and transportation, picking and interfacing with WM and packing.
  • Experience in configuring Route determination and Shipping Point Determination

TECHNICAL SKILLS:

  • SAP Primary Module Integration Modules SAP Cross Applications Data Migration Technology Utilities/Database Testing Languages Third Party Tools AP R/3 6.0, 4.7, 4.6C, 4.6B SD,LE MM,FI, WM,GTS,TM,CRM IDoc, ALE, EDI, RFC LSMW, Batch Inputs
  • MS SQL, MS Access, MS Office, MS Visio, MS Project, Lotus Notes
  • Test Director, HPQC C, Working Knowledge of ABAP Win shuttle

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, NY

Business Analyst

Responsibilities:

  • Leveraged a “lift and shift” strategy for the technology transition, unless not feasible
  • New functions were designed to bridge gap between As-Is and To-Be
  • Update business processes to reflect the differences in OCD requirements (versus J&J)
  • Validate and document the entire solution in order to cash area (process, technology, function)
  • Designed complex multiple holds & blocks functionality
  • Designed complex automatic lot assignment functionality which is business critical
  • Designed order block dashboard which is a one stop destination to monitor and release multiple blocks with a single click
  • Captured enhancement recommendations for post transition prioritization and release
  • Build quality functional specs in terms of enhancements and interfaces
  • Coordinate with offshore team is assigning the work to both functional & development teams
  • Maintaining tracker to have firsthand information about the object status and drive them towards project time lines

Confidential

Business Analyst

Responsibilities:

  • Worked on multiple change requests which are received from Brazil as part of stabilization project
  • Conducted workshops, created blueprint documents and performed GAP analysis
  • Lead the effort in building interface with ADD to send all invoices and all cancellations on daily basis from where BI will have to build a new process to net out the invoice changes
  • Configured standard operating process with Brazil for the Nota Fiscal

Confidential

Business Analyst

Responsibilities:

  • Lead and designed Confidential & Confidential integration with Confidential which involves multiple interfaces by using IDocs, PI payloads and SQL database.
  • Lead and designed SharePoint integration with Confidential which involves Credit Memo and returns approval process at various levels. It involves 6 interfaces.
  • Designed Key reports for Generac like Contractor power rewards report, Genconnect Inventory report, send consolidated ASN Report via email to customers by setting up batch job
  • Recorded LSMW recording for sales quotation upload
  • Data mapping was done for pricing conditions upload with legacy data
  • Coordinating with offshore development team in providing knowledge transfer, review functional specs and providing them with quality logic to get better output

Confidential, Dallas,TX

Business Analyst

Responsibilities:

  • Leading CSR productivity effort which address all customer service representatives critical requirements in increasing the efficiency on time taking to create sales order / attend customer inquiries
  • Leading OTC area in integrating Confidential and HYBRIS
  • Engaged in Confidential 's continuous process improvement and new capabilities initiatives
  • Designed complex business scenarios on sales orders for efficient use of CSR time utilization in completing the sales order within least possible time.
  • Designed Interactive and innovative dash board with full order life cycle information.
  • Designed the complex SAP SD material shelf life pricing which is highly customized and robotic functionality.

Confidential, Ashland City, TN

Business Analyst

Responsibilities:

  • Key contact for Shipping & Transportation from order management team to provide quality solutions for high complex business scenarios
  • Developed functional specification and map Idocs 204, 211,990 for transportation module
  • Configure different user profiles which is very specific to LTL, full truck loads and parcel
  • Developed LSMW objects to upload / maintain routes, create transportation zones and Geo codes
  • Responsible to monitor Queues and clear them for parcel orders during go live time

Confidential, Orlando, FL

Business Analyst

Responsibilities:

  • Joined the team during the Integration testing phase to work on all the issues identified by the cross functional teams and the user community
  • Responsible to work on Customer Service (CS) module which covers from configuring notifications, service orders, task list, operations, return sales orders, inbound /outbound deliveries and debit memos
  • Developed functional specs for the change requests and work with offshore & onsite developer through coding and testing
  • Updating the database with new versions of Functional Specs as well as configuration documents whenever a change/modification is performed
  • Close interaction with users and Business in understanding business process and gathering information as required
  • Creation of test scenarios for Unit Testing and Integration Testing for all service management business processes and getting the sign-off after successful completion of testing.
  • Trained users on the new scenarios / enhanced functionalities with perfect documentation.
  • Worked on complicated smart forms and provided the quality logic in retrieving data
  • Developed and Resolved issues identified on various reports which are critical for go live
  • Involved in performing unit testing and worked closely with the development team in resolving the bugs identified

Confidential, Peoria, IL

Business Analyst

Responsibilities:

  • Designed & implemented end to end automated solution for the shipments made via third party consolidator
  • Scheduling Agreement consignment process was implemented as part of the design Worked on inbound 830, and outbound 810
  • Designed an interface between Brazil and North America, where the invoice information is captured in a flat file and sent to Brazil ftp server via middle ware.
  • Automated the order creation process when a flat file is received from the third party consolidator
  • Introduced delayed PGI process to accommodate business requirements without having impact on financial postings
  • Customized /Enhanced existing idoc segments to send the ASN to the third party consolidator
  • Developed dash board to monitor errors and find status of order, delivery and invoice creation in the automated process.
  • Designed and implemented end to end solution for Steel Rebill process through SAP standard third party drop shipment scenario with minimum customization.
  • Configured to create invoices without doing statistical post goods receipt
  • Enhancement was made in work flow to create invoices with the quantity which is equal to the AP invoices to maintain one to one relationship
  • Automated the quantity updating on Purchase Requisition and Purchase Order whenever there is a change made on sales order
  • Created pricing procedure to make the process more flexible with all the business requirements like posting the revenue to Non Revenue GL a/c
  • Designed functional specs to build a program which creates sales orders automatically through input file.
  • Configured new movement types to post inventory postings to a different GL a/c
  • Test scripts created for various scenarios, uploaded in HPQC.
  • Defects are created and tracked through HPQC

Confidential, Lufkin, TX

Business Analyst

Responsibilities:

  • Joined the team during the Integration testing phase to work on all the issues identified by the QA team and the user community
  • Developed functional specs for the change requests and work with developer through coding and testing
  • Updating the database with new versions of Functional Specs as well as configuration documents whenever a change/modification is performed
  • Close interaction with users and Business in understanding business process and gathering information as required
  • Creation of test scenarios for Unit Testing and Integration Testing for all SD business processes and getting the sign-off after successful completion of testing.
  • Trained users on the new scenarios / enhanced functionalities with perfect documentation.
  • Worked on resolving smart form changes relevant to order confirmation, Invoice, Bill of Lading, Pick List, Pack List, Quotation output, Down Payment Request etc.,
  • Resolved issues identified on various reports which are critical for golive
  • Involved in performing unit testing and worked closely with the development team in resolving the bugs identified

Confidential, Boston, MA

Sr. SAP SD Business Analyst & Solution Architect

Responsibilities:

  • Experienced configurator and team lead working with any type of order to cash business scenarios.
  • Experience as team lead in managing and coordinating the offshore team
  • Experience in managing various projects and deliver them within the estimated time frame.
  • Worked on a huge data migration project integrating Harcourt Publishing Company with Houghton.
  • Involved in full life cycle implementation project of Heinemann
  • Individually handled critical projects with high visibility in the business.
  • Played a key role in stabilizing the system after go live.
  • Worked on Change Request assignment which contains various issues received both from users & business after Go Live
  • Involved in identifying and addressing the gaps in SAP through GAP analysis
  • Extensively worked in designing the interface between SAP & other down stream or upstream systems
  • Expertise in configuring the consignment process considering highly customized business requirement
  • Expertise in designing the system where after the fact orders are recorded in a highly automated process.
  • Extensively worked on improving pricing techniques and introduced coupon code functionality.
  • Developed functional specs for the change requests and work with developer through coding and testing
  • Updating the database with new versions of Functional Specs as well as configuration documents whenever a change/modification is performed
  • Close interaction with users and Business in understanding business process and gathering information as required
  • Creation of test scenarios for Unit Testing and Integration Testing for all SD business processes and getting the sign-off after successful completion of testing.
  • Involved in generation of Transport proposal to QA and production
  • Trained users on the modified functionalities with perfect documentation
  • Developed complex coupon code functionality which is used extensively throughout the company.
  • Introduced consignment functionality eliminating the custom designed functionality
  • Expertise in dealing with any issues relevant to pricing in order to cash area.
  • Worked on REMEDY, HEAT & ONTARGET Tools in monitoring and updating the tickets from time to time with the progress done on the problem so that the status of the ticket is communicated across the business and the respective leads .
  • Support in handling OTC (order to cash) related issue resolution in the areas of sales, pricing, billing, credit management
  • Resolving SD issues and queries to support day-to-day operations, providing immediate solutions to client/end user on run-time errors based on the severity of the issues.

Confidential

Senior Business Analyst

Responsibilities:

  • Providing Functional Support to translate the business process ( AS IS ) into technical system solutions for the implementation team
  • Work with various IT teams and internal partners to gather requirements, perform detail analysis, propose solutions, prepare detailed documentation, and support testing activities,
  • Go Live and Post Go Live activities to achieve the desired results
  • Providing Customer module information to the Flex Cube Team for the customization of the existing per built Module.
  • Designing end to end solutions for new and existing functionalities.
  • Understanding the impact of process change might have on the existing system/ module and be able to guide process definitions accordingly.
  • Acted as the focal point for coordination from client side for the flow of information/data while implementing/ developing the different Modules.
  • Arranging the schedule for the Client Side for the day-to-day requirements of running the newly implemented system.
  • Generation of Repots for the implementation of all the Modules.

Confidential

Senior Officer

Responsibilities:

  • Co-coordinated with a team of more than 10 members engaged in marketing & selling various financial products and opening new demat accounts.
  • Responsible for the development of corporate client network and Dealer Network
  • Targeting corporate giants located in and around Chennai in generating bulk business
  • Involved in preparing unique presentations for addressing huge gathering at corporate seminars
  • Arranging promotional activities like road campaigns and giving full-fledged presentations regarding the products and services.
  • Motivating the entire team to achieve the target results by arranging periodic meetings and updating them with latest marketing strategies
  • Maintained good relationship with the corporate clients and Dealers by rendering the service in time and by visiting them regularly.
  • Involved in preparing Sales forecast, budget planning for promotional activities and find innovative strategies to be successful in achieving the sales targets.

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