Lead Business Systems Analyst Resume Irving, Texas - Hire IT People

TECHNICAL SKILLS

Technical: Quick Computing | Word, Excel, PowerPoint, Access, Visio, MS Project | SQL, Web Services

Software: JIRA, TFS, Soap UI, Toad, WinSQL, Unica, Tableau, Hadoop, ERWin Data Modeler, EPIC

Languages: Conversational Spanish and Intermediate Urdu

Eligibility: Eligible to work in the U.S., Citizen

PROFESSIONAL EXPERIENCE

Lead Business Systems Analyst

Confidential, Irving, Texas

Responsibilities:

Lead the implementation team for 10,000 hours of global tech functionality & online content projects
Organize all client deadlines of waterfall and agile methodology projects, with 70% improvement
Prioritize project requests and manage client expectations, in a short - deadline driven time
Adapt to quick dynamics and requirement changes, to service best practices to the client
Train all members on project requirements, processes, and customer service skills
Negotiate project risks from client demands, fulfilling customer needs and minimizing any issues
Gather, analyze, and review client requirements for internal and external approval processes
Identify project related risks proactively, to technical team, non-technical team, and client
Document and take ownership of translating client requirements into functional specifications
Create user stories in JIRA, to support technical team in design and development of functionality
Build flowcharts and use cases for campaigns in Unica, assisting in e-mail deployments
Construct and improve workflow, quality assurance, and system integration testing processes
Collect & maintain detailed project documentation for tech configuration, DWH, & project planning
Manage and coordinate database batch delivery/dry run processes with client and technical team
Produce and review test plans for functionality enhancements
Develop database/conduct testing with SQL queries and web services in TOAD, WinSQL, & Soap UI
Condition data for client and technical team
Resolve and triage client defects with proper action items via Team Foundation Server
Construct defect reports for client and tech team, assisting in defect management

Confidential, Irving, Texas

Administrative Assistant Manager

Responsibilities:

Created best processes using technology sources: Datatel and Query, for student transactions
Managed the front office & team, increasing scalability of 400-500 student paperwork, monthly
Assisted with class registration, academics, and all other campus guidance
Advised students with questions about Dual Credit, Rising Star Program, and campus matters
Delivered tours and presentations to students and parents who had interest to study at NLC

Sales Associate/Manager’s Assistant

Confidential - Scrubs Irving, Texas

Responsibilities:

Administered and managed monetary transactions, along with inputs of customer invoices
Examined, organized, and reviewed invoices of incoming merchandise from various vendors
Constructed and operated orders with medical facilities
Provided customer service; assisted in ideal choice of scrubs, medical equipment/accessories

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Lead Business Systems Analyst Resume

Irving, TexaS

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