Systems Analyst Resume Royal Oak, MI - Hire IT People

SUMMARY

S ystems A nalyst with more than 7 years of professional experience in workflow analysis, process optimization, employee training, and cross - functional communication . Detail-oriented problem-solver with experience in health system software and a proven track record of increasing efficiency through complex software implementation and integration of data collection services . Passionate leader looking to leverage strong communication skills and software expertise into a part-time remote role.

PROFESSIONAL EXPERIENCE

Confidential - Royal Oak, MI

Systems Analyst

Responsibilities:

Led a number of projects in an effort to streamline databases into one efficient and standardized system, using knowledge of software development, user- interface design, and Epic modules.
Spearheaded software upgrades, customization, and go- live implementations for Epic Stork while managing issues related to the fetal monitor application in Electronic Health Record.
Administered team and one- on- one training on operating and customizing implemented software systems, serving as the Subject Matter Expert ( SME) in Epic modules and Electronic Health Record.

Application Security Analyst

Confidential

Responsibilities:

Directed and coordinated a team of six in application security for 35,000 active employees, overseeing Import / Export of data within the hospital system and administering proper security clearance .
Maintained data integrity throughout the hospital system by revoking and granting security access, contacting employees to confirm accurate information, and ensuring JCOH, HIPPA, and PHI compliance .
Conducted patient record access research and ran audits to track and analyze possible breaches in security access and implementing stronger policies to minimize violations.
Collaborated with Human Resources and Legal divisions to conduct training for navigating appropriate assignment of training, ensuring proper medical personnel access to the system.

Confidential - Royal Oak, MI

Customer Support Representative

Responsibilities:

Communicated with customers through phone, live chat, and email to resolve technical issues and sell products based on the client's needs.
Created custom photo products for customers, assessing needs and providing solutions to earn sales.

Confidential - Ann Arbor, MI

Business Systems Analyst

Responsibilities:

Managed software upgrades and process improvements in fetal monitoring throughout the labor and delivery department, forming precise project plans to ensure accuracy and efficiency in 50-bed department.
Negotiated with Epic and OBIX vendors representatives to secure the proper upgrades were available to the hospitaI, aIIowing for improved efficiency and accuracy in labor and delivery.
Optimized workflow and improved processes by confirming compliance with JCOH requirements, delivering in-depth workflow analysis, and collecting data to increase efficiency by 20%.