Sales/Business Support Manager Resume

SUMMARY

+15 years’ of global business, operations, sales and service management wif enthusiastic approach needed to meet and exceed customer expectations in a timely manner and wifin budget constraints. Entrepreneurial, highly motivated and dedicated work ethic wif broad experience from engineering, manufacturing, contracting, sales and service.

AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Sales/Business Support Manager

Responsibilities:

Technical and commercial support for the Mobile Equipment product line.
Offering database development and management.
Application survey and analysis development, solution development and proposal.
Global and Domestic marketing, sales programs and launch of new products.
Global and Domestic Mobile Equipment market survey and analysis.
Contract Management (Scope of Work, Delivery Terms, Engineering Reviews, Project Reviews, Payment Terms, Logistics, Commissioning,)
Profit/loss management (monthly sales approx. 10M USD).
Development of common tools and systems, technical specifications and cost calculation tools.
Monthly market review and data analysis from North America and United Arab Emirates.
Develop and run product technical and sales training for internal and external customers.
Conduct internal ISO quality, environmental, & Confidential audits in US.

Confidential

Design Engineer

Responsibilities:

Analyze, develop and design Mobile Equipment chassis, cab, superstructures, hydraulics, pneumatics, controls.
Analyze sustainable and new technologies and implementation to new product offering.
Develop the first iteration of next generation platforms.
Design modular assemblies for ISO 20’ and 40’ shipping.
Collaborate and supervise employees wifin the cross-functional organization
Ensure product design compliance wif market regulations in North America.
Conduct internal ISO quality, environmental, & Confidential audits in US.

Confidential

Director of Operations

Responsibilities:

Develop and administer company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives.
Review and analyze costs, operations and forecast data to determine department/division progress.
Develop, manage and lead the organizational change to support the organizational goals.
Develop, review and implement business strategic planning (product offering, production, sales, financial, sourcing and customer satisfaction/feedback).
Develop and manage facility and field service EHSS.
Develop Heavy equipment attachment and special vehicle (deicing, aircraft support) manufacturing and service offering.
Evaluate cultural/regulatory requirements and develop services and product sales programs for global and domestic customers.
Analyze, develop and implement quality control tools to improve organization processes and to reduce process waste.
Analyze TPS and implement Lean/SixSigma,Kaizen, Kanban and other production control processes for continuous improvement.

Confidential

Operations Manager

Responsibilities:

Develop, review and implement business strategic planning (product offering, production, sales, financial, sourcing and customer satisfaction/feedback).
Develop and manage facility and field service EHSS.
Develop Paper & Pulp Mill, Cement and Gypsum Kiln, Biomass burning and heavy equipment attachment manufacturing and service offering.
Develop dealer/distributor network and performance (assign new / terminate old / annual reviews / dealer council management),
Evaluate cultural/regulatory requirements and develop services and product sales programs for international and domestic customers.
Contract Management (Scope of Work, Liquidated Damages, Delivery Terms, Engineering Reviews, Project Reviews, Payment Terms, Logistics, Commissioning,)