SUMMARY

• A highly motivated and dedicated business analyst and project manager with over 13 years of experience in high level business environments.
• A seasoned professional with a meticulous eye for detail in every area of analysis combined with a level head for figures, budgets and statistics.
• A confident communicator with an emphasis on utilizing the strengths of colleagues and creating an environment of forward thinking solutions.
• 13+ years of professional experience as a functional business analyst specifically in Banking & Finance, Insurance, Logistics, Education and Healthcare space
• Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional and technical requirements.
• Extensive knowledge of all phases of the software development life cycle (SDLC) and the iterative rational unified process (RUP).
• Proficient in technical and business writing, business process flow, business process modeling, business analysis and system testing.
• Experience in conducting and facilitating JAD sessions with superior organization and presentation skills.
• Design and review various documents including use case diagrams, Business Requirements Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM) and test plan documents.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, data models, and use - case realizations using RUP tools in agile.
• Extremely proficient in using agile and waterfall methodologies, Performed roles of scrum master following sprint sessions and used JIRA extensively to write concise user stories and precise acceptance criteria which is used by developers, QA and product owners.
• Dynamic sales & management background with strong financial skills. Consistent performance and knowledge in the areas of data integration, data mapping, and business process improvement solutions.
• Conducted risk assessment and trade surveillance for regulatory purposes. Interacted with the compliance department and SME experts within the laws/act of compliances.
• Proficient in configuring Google Analytics and Omniture SiteCatalyst, and worked with internal staff and clients to define strategies for web analytics, search engine optimization and sponsored search marketing.
• Analyzed data from web analytics tools to create customized dashboards calculating KPIs, metrics and trends to improve website performance and achieve overall marketing goals.
• Worked with rational suite of tools to create requirements documents using Requisite Pro, and manage/track defects using Clear Quest.
• Experience testing implemented systems and system changes including liaising with QA teams to develop test cases, test plans, test scenarios, generating test data, and conducting manual testing phases (regression, smoke, end-to-end, and functional)

TECHNICAL SKILLS

• Requirement and Project Management Tools: Requisite Pro, Clear Quest, Clear Case, JIRA, VersionOne, Basecamp.
• Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Competitive Intelligence and Market Research Analysis.
• SDLC Process: Waterfall, Agile, Scrum, V - Model.
• Testing Tools: WinRunner, HP Quality Center.
• Utilities: MS Office Suite, MS Visio, MS Project, Rational Rose, SPSS, OmniGraffle.
• Operating Systems: Windows XP/95/98/NT/2000, UNIX, Linux.
• Databases: Oracle 8i/9i/11g, Access 2000, MS SQL Server, MySQL.
• Web Analytics Tools: Omniture SiteCatalyst, Google Analytics, WebTrends, Experian Hitwise.
• Languages: HTML, Java, PL/SQL, ASP.NET.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality
• Created wireframes and screenshots for the application to easily communicate it to the users by using MS Visio.
• Worked with business users and SMEs to gather expectations of the new features to be added
• Analyzed, documented, and managed all project deliverables and changes to requirements throughout the software development lifecycle.
• Submitted status reports to the key stakeholders on a regular basis
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Used the agile methodology guidelines to carry out every step of the business modeling process.
• Provided clear and concise documentation regarding requirements management plans, functional requirements, test plans and test cases.
• Co-ordinate and help QA teams to develop and execute the overall test strategy and testing approach documents for each go-live releases.

Technologies: Titanium, Node.js, java script, MySQL

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the e-commerce website applications.
• Involved in project management plan, business process and process flow.
• Created wireframes and screenshots for the application to easily communicate it to the users by using MS Visio.
• Prepared test data sets and performed data testing using the PL/SQL scripts. Also used MS excel for data mining, data cleansing, data mapping, data dictionary and business analysis.
• Managed online content, performed editing and proofreading of all content and also coordinated with the marketing department to develop master calendar for content in a year.
• Developed content matrix and prepared metadata values for content.
• Provided strategic direction and leadership to product area including engineering, quality, supply chain, and manufacturing support for sales / marketing.
• Involved in the creation of new e-commerce products, arrival notices and customized reporting.
• Interacted with the business users in knowing the business views and gathered the reporting requirements to design the universes and business objects.
• Created physical inventory process for retail stores, consisted of data integration and inventory processes with third party vendor.
• Used the agile methodology guidelines to carry out every step of the business modeling process.
• Participated in UAT and worked with mercury quality center for bug and defect tracking.
• UAT testing performed along with call center managers to make sure that application meets their requirements.
• Came up with test cases from the functional requirements, validated/exercised those test cases in form of integration and regression tests. used test director to map the requirements with test cases (automated/manual), used QTP for automated testing.
• Implemented and operated analytics tools Omniture SiteCatalyst and Google Analytics to inform marketing activity, advertising spending and customer retention. Introduction of A/B testing systems using Google Website Optimizer to optimize landing pages.
• Analyzed and interpreted trends in customer perception, preferences, and behaviors across the e-Commerce/website channel through full shopping cart life cycle and conversion funnels using Omniture system.
• Identified and monitored customer behavior patterns and the performance of website functionality and distill the information into conclusions with relevant, actionable recommendations.
• Guided web and marketing analysts through the measurement strategy process to construct appropriate KPIs and develop business requirements.

Technologies: RUP, UAT, Gap Analysis, MS Visio, MS Powerpoint, MS Excel, HTML, JavaScript, SQL,Windows 2000 Advanced Server, UNIX / Oracle Platform, Documentum, Omniture SiteCatalyst, Google Analytics, Experian Hitwise.

Confidential

Manager: Business Analysis

Responsibilities:

• Performed functional analysis and deliver functional requirements documentation from business requirements documents.
• Developed an understanding of general trade surveillance mandates and requirements.
• Analyze and leverage the data available in the data warehouse for data analytics and to provide input for various compliance and regulatory systems.
• Gathered data requirements and compare with upstream data feeds for gap analysis
• Analyzed clients systems and business processes and addressed all aspects of online banking business.
• Worked on their eBanking Module. eBanking is primarily the process of enabling clients operate his/her account Completely Online (without having to reach for a branch).
• Used master data management (MDM) technology, tools to create and maintain consistent and accurate lists of master data.
• Interacted with cash management division and compliance office to review the AML (Anti Money Laundering) requirements and provide positive pay service to reduce check fraud.
• Assisted in on-going process improvement efforts to ensure test planning, execution, and reporting is effective, efficient, standardized, coordinated, and integrated.
• Worked with offshore teams and co-ordinate development and testing.

Technologies: MS Office Suite, MS Visio, HP Quality Center, Rational Rose, Oracle8i, Oracle11g, WindowsNT, Java, HTML, RUP, PL/SQL, SWOT analysis, GAP Analysis, WinRunner, Trade Surveillance, Actimize Risk Case Manager.

Confidential

Business Analyst

Responsibilities:

• Responsible for requirement collection and analysis, design deliverables, approving technical designs, assisting development integration teams to deploy Oracle RPAS (retail predictive application server) planning suite, Oracle RDF (retail demand forecasting) and Oracle RMS (retail merchandise system) applications.
• Gathered requirements from key stakeholders, customers, and subject matter experts to define the scope and requirements of merchandise planning system needs.
• Conducted review sessions for communicating with the all project directors and stakeholders and created process workflows, functional specifications and project initiation artifacts for both solution and interface specific requirements.
• Prepared detailed functional and non-functional design document for new business requirements. Create data conversion and interface specifications and build test cases/scenarios to ensure quality of the end solution.
• Define data and process requirements for each planned integration, successful implementation and continued operations (disaster plan and procedures) in the event of system interruption.
• Manage an interface tracker representing all the data transfers taking place across Enterprise Data Warehouse (EDW), Master Data Management (MDM), Legacy Systems, RPAS and RMS systems and produce technical documentation for the support and execution of all the operational interfaces.
• Co-ordinate and help QA teams to develop and execute the overall test strategy and testing approach documents for each go-live releases.
• Review and analyze the business impacts of upgrading to a newer release of the existing software applications.
• Monitor version control and defect tracking activities using HP Quality Center.
• Traige change requests (CR’s) and provide estimates based on complexity.

Technologies: MS Office Suite, MS Visio, Sharepoint, HP Quality Center, MDM, EDW, ETL, FTP, DataStage, MQ FTE, Websphere Message Broker, RPAS, RMS and RDF, Oracle WorkFlow, XML, SQL.