OBJECTIVE

• Certified Project Management Professional and Scrum Master with over twenty years of experience supporting business solutions software and facilitating business operations.
• Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your organization.
• He has provided complete project management (coordination, requirements gathering, project scheduling, metrics and data analysis) for previous, current and planned service completion.

TECHNICAL SKILLS

• Communication Skills: Writes clearly and concisely, speaks effectively, listens attentively, negotiates/resolves differences, leads group discussions, persuades others, provides well - thought out solutions, gathers appropriate information, confidently speaks in public, leader in all respects. Fluent in French, Spanish and Italian.
• Computer Skills: Types 90 words per minute, Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Access), SharePoint, Changepoint, IT network engineering (Cisco / Juniper) industry benchmark standards for project management.
• Interpersonal: Works well with others, supportive, motivates others, counsels, cooperates, delegates effectively, self-confident, accepts responsibility.
• Management Skills: Leads both small and large groups, teaches/trains/instructs/coaches individuals, manages conflicts, delegates responsibility, makes decisions, direct others, enforces policies, takes charge. Expertise in preparing / tracking project schedules via GANTT charts, timelines, spreadsheets. Utilized Project Management.
• Organizational Skills: Handles expansive details, coordinates tasks, punctual, manages projects effectively, sets goals, and meets deadlines, multi-tasks.
• Research and Planning: Forecasts/predicts, creates ideas, identifies problems, meets all goals, identifies resources, gathers essential information, solves issues, defines needs, analyzes data, develops strategies, and assesses situations. Utilized Project Management Body of Knowledge (PMBOK), CCMI (Capability).
• Business Skills: Certified Scrum Master, Caliber Requirements Management Tool, Doors Requirement Management Tool, Req Pro Requirements Management Tool, Snag IT, Dream Weaver 4, Java, Microsoft Office (Access, Excel, Outlook, PowerPoint, etc.), HP Quality Center, MS Visio, SQL Servers, Relational Database Management Systems, Agile Software Development Methodology. JIRA. EM7 Network Management Tool.

PROFESSIONAL EXPERIENCE

Scrum Master / Business Analyst

Confidential, Washington D.C.

Responsibilities:

• Facilitates agile adoption retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Graphically displays/portrays results using Operational Views and Work Flow Processing Enables improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increases customer satisfaction.
• Facilitates Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings on multiple scrum teams thus leading to removing team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Tracks the DevOps and Software License Management processes for several divisions across the Administrative Office of the United States Courts.
• Takes the point of view of an external observer who looks at the way a process has been performed and determines the improvements that must be made to make it perform more effectively or efficiently.
• Defines the desired processes and how they should/could/might be performed.
• Lays down rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance.
• Provides explanations about the rationale of processes.
• Explore and evaluate the several possible courses of action based on rational arguments.
• Establish an explicit link between processes and the requirements that the model needs to fulfill.
• Pre - defines points at which data can be extracted for reporting purposes.
• Coordinates with Tech Comm Specialist, Programmer/Developer, and PP&A Manager.
• Experience in using MS Office, MS Project, Visio, Tableau, JIRA, and Adobe Connect.

IT Business Analyst / Network Engineer

Confidential, Silver Spring, MD

Responsibilities:

• Provided project management / configuration management coordination for the US Oceanic and Atmospheric Administration’s National Weather Service.
• Directed and managed telecommunications (circuit, equipment, service) installations from beginning to end at customer sites.
• Received, logged, tracked and fulfilled customer service requests.
• Defined / developed business documentation (interconnection security agreements, memorandum of understanding).
• Coordinated / tracked service contracts with government contracts office and vendors.
• Developed best practices, procedures and tools for network implementation and management.
• Planned and scheduled project timelines and milestones using appropriate tools.
• Captured customer technical requirements and disseminated to government staff.
• Developed and provided upper management deliverables (Quad Charts, Weekly Reports, ad hoc reports) in support of business goals.

Senior Management Analyst

Confidential, Washington, D.C.

Responsibilities:

• Furnished a Quality Management System (ISO9001) to the National Business Center at the US Department of Interior.
• Prepared Process flow diagrams using MS Visio ensuring accurate core and enabling/governance individual business processes.
• Planned and scheduled project timelines and milestones using appropriate tools
• Reviewed and maintained Quality Management Status reports for Senior Leadership.
• Prepared and coordinated meetings (e.g. Workshops, presentations, Briefing minutes).
• Captured customer technical requirements and disseminated to government staff.
• Participated and lead on team assignments/tasks orders as required.

Senior Quality Assurance Analyst

Confidential, Washington, D.C.

Responsibilities:

• Provided metrics, data analysis, and customer support for the US Senate IT department.
• Reviewed Incident and New Installation tickets ensuring proper documentation during all stages of the Product Delivery Life Cycle.
• Tracked project results using MS Excel pivot tables, creating macros and graphs.
• Reviewed tickets for exception activities (e.g. partial deliveries, return office visits, and Dead on Arrival equipment) in Crystal Reports.
• Performed simple SQL queries in service tracking for Peregrine Service Center (IT management and monitoring software).
• Maintained and distributed activity reports (e.g. Weekly Ticket Report, Monthly Contracts Report, Penalty Reports).
• Trained new Quality Assurance Analysts on metrics, using Lotus Notes database, and ticket document procedures.
• Used metrics and Root Cause Analyzed to identify recurring causes of ticket failures and/or to identify improvement opportunities.

Quality Assurance Analyst

Confidential, Vienna, VA

Responsibilities:

• Evaluated Litigation documents in recommending improvements to the Department of Justice (DOJ).
• Performed automated litigation support by screening for data completeness, lack of completeness, and data accuracy.
• Used metrics to identify recurring causes of deficiencies (Root Cause Analyses) and identified opportunities for process improvement.
• Assisted Project Manager in providing reports applicable DOJ service deadlines using MS Project.
• Developed and implemented QA methods) for identifying errors to facilitate decisions regarding document release and submission.
• Trained new employees as Quality Assurance Reviewers.
• Administered the DOJ litigation Summation database (Repository for litigation documents).
• Analyzed the overall structure of the US Immigration and Naturalization Service (INS) with a Quality Management System (QMS).
• Tracked project results using MS Excel pivot tables and graphs.
• Participated and lead on team assignments/tasks orders as required.
• Inspected INS Standard Operating Procedures applying ISO 9001 QMS procedures.
• Reviewed QMS for functional and technical requirements to find holes, inconsistencies, lack of clarity, and contradictions.
• Performed periodic audits to verify continuous QMS implementation at more than 150 different locations across the United States.