SUMMARY:

• Over 8 years of experience exposure to Business Analysis, and Software Testing with a wide spectrum of experience in several industries.
• Ability to communicate precisely and clearly with all levels of management
• Experience with Scrum methodology and well versed in writing user stories that produce business value
• Extensive experience facilitating requirement sessions to gather business requirements
• Successfully collaborate with technical team members to clarify business and non - functional requirements
• Able to handle multiple projects simultaneously, effectively prioritize, manage change and customer expectations

PERSONAL SKILLS:

• Ability to make decisions and quickly respond to changing priorities
• A creative thinker who is aware of the big picture and the knack for focusing on the details
• Fluency in managing cross-functional project teams including diverse groups ranging from end users to off-shore staff

WORK EXPERIENCE:

Business Systems Analyst

Confidential

Responsibilities:

• Active participant during Agile ceremonies sprint planning, daily scrum, sprint review, and retrospective sessions
• Collaborated with Product Owner to create, monitor, and prioritize product backlog items
• Lead requirement gathering, documenting business processes and requirements for Web related projects and new business functionality
• Collaborate with Product Owner to define project vision and scope
• Self-starter, ability to lead and drive through to resolution with minimal supervision
• Strong organizational skills and able to prioritize and adjust quickly to changing needs
• Ability to effectively communicate and present to management

Environment: Agile, Website development, FitNesse, DevOps, Rally, Viso, SharePoint

Lead Business Analyst (Agile)

Confidential

Responsibilities:

• Lead daily scrums sessions
• Participated in sprint planning, daily stand up, retrospectives, and sprint reviews
• Contributed in an intake sessions (inception) to determine the business goal and features for the next Sprint
• Utilized user journey sessions to document business scenarios for the to-be process
• Lead story elaboration huddles to update user stories
• Wrote User Stories in a Gherkin format
• Led user interface (UI) documentation and review sessions
• Participated in Backlog management
• Supported offshore development team

Environment: Agile, JIRA, airline industry, Behavior Driver Development (BDD), Web services, and Visio

IT Business Analyst

Confidential

Responsibilities:

• Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews
• Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines
• Created Business Requirement Document (BRD) for Waterfall projects
• Utilize business analysis skills to document process flows and use case scenarios
• Participated in the entire Software Development Life Cycle (SDLC)
• Conducted acceptance criteria sessions with stakeholders, and development team members
• Led user interface (UI) documentation and review sessions
• Participated in daily stand up sessions
• Provided train the trainer sessions for new functionality
• Worked closely with and user acceptance testers to resolve technical issues and interact with them to ensure overall quality of the deliverables
• Performed System Integration Testing (SIT)

Environment: Mingle, iRise, Agile, BI reports, SharePoint, Quadax, MS Word, MS PowerPoint, and XML

User Acceptance Tester

Confidential

Responsibilities:

• Participated in Test Strategy and Test Plan reviews
• Designed test cases in HP Quality Center
• Performed User Acceptance Testing (UAT), Regression Testing and Smoke Testing
• Conducted walkthroughs sessions with UAT users to get sign-offs on testing results
• Provided side by side support and training to business testers
• Preformed end to end testing of new functionality
• Contributed in peer reviews analyzing Business Requirements and Solution Design Specifications documents
• Executed smoke test for new code drops by running automated test scripts
• Work closely with the business analyst and user acceptance testers to resolve technical issues and interact with them to ensure overall quality of the software.

Environment: IBM Rational Doors, IBM Rational Clear Quest, Clear view, Oracle, SharePoint, SDLC/Waterfall, HP Quality Center 10.0, HP Quick Test Professional, MS Word, and MS Excel

Sr. Business Analyst/Testing Coordinator

Confidential

Responsibilities:

• Coordinator of testing groups both onshore and offshore
• Monitored testing resources to ensure project tasks are completed successfully and according to development specifications and deadlines
• Mentored team members in quality assurance procedures and processes and facilitated discussions on areas of improvement
• Liaison between developers, project managers and testers for defect management
• Recognized for introducing the use of requirement traceability matrix
• Organized and coordinated review sessions with various project stakeholders to resolve open issues
• Facilitated implementation of new functionality through training sessions, demos, and development of appropriate documentation
• Encourage the use of regression testing to reduce cost of re-work
• Participated in business requirement design sessions
• Performed ambiguity testing of business requirements during Software Testing Life Cycle (STLC)
• Analyzed software design documentation for accuracy, clarity and completeness
• Introduced role-based testing during integration and user acceptance test phases
• Created testing scenarios for Integration, Regression, GUI, Database, and User Acceptance Testing of many SAP business process to confirm functionality
• Executed user acceptance testing requiring changes at the database level
• Coordinated and prioritized outstanding defects and enhancements identified during UAT, and escalated when necessary to achieve project deadline
• Checked post production defects and provided support for issues related to requirements

Environment: SAP CRM, ITIL, SharePoint, SDLC/Waterfall/Agile, Jira, HP Quality Center, HP Quick Test Professional, MS Word, and MS Excel, Microsoft Project

Sr. Business Analyst

Confidential

Responsibilities:

• Attended Business process review meetings to scope, define and document business requirements
• Analyzed business needs and requirements for new business processes to integrate an end to end business flow
• Participated in Joint Application Development (JAD) and interview sessions to elicit requirement from user and subject matter experts (SME) for several SAP modules including billing, and payment processing
• An active team member in daily scrum meetings to enhance existing web presence
• Performed extensive Requirement, Data and Gap analysis with stakeholders
• Involved in developing user stories for web page design
• Executed unit testing for web wireframes
• Scrutinized developers test cases for completeness and advised of potential adverse effects to down-stream systems and processes
• Supported quality assurance activities through requirements traceability matrix and SOX compliance
• Presented PowerPoint presentation to end user training department
• Provided on-site call center user support post go-live both in the U.S. and abroad

Environment: SAP CRM, Oracle, SharePoint, SDLC/Waterfall/Agile, JIR, HP Quality Center, HP Quick Test Professional, MS Word, and MS Excel

POS Tester

Confidential

Responsibilities:

• Consulted with development software engineers in resolution of problems including bug/defect tracking systems; test plan/case documentation software
• Report defects and verify defect fixes on our software application products
• Testing of fixes identified during the test cycle to ensure they have been corrected
• Demonstrated technical expertise in resolve complex problems requiring judgment based on functional experience