OBJECTIVE

• To obtain a Project or Program Management position that will utilize my leadership, project management, planning, facilitation, and business analyst skills.

SUMMARY

• Leader with over 15 years results - oriented project, program, and release management including new Software Development Project Management and Infrastructure Implementations using PMI methodologies, Process Reengineering, Agile and RUP.
• Strong analytical skills with the ability to proactively identify and resolve complex issues related to project interdependencies and functional requirements. Self-motivated and detailed oriented.

TECHNICAL SKILLS

• Microsoft Project, Excel, Word, PowerPoint, SnagIT, Figma, and Visio
• PMI methodologies for Planning, Executing, Monitoring and Controlling, Communicating and Closing projects
• Agile Methodologies for Sprint Refinement, Backlogs, Kanban boards, and User Stories
• Microsoft SharePoint and SourceSafe, TeamTrak, BridgeTrak, Zendesk, Jira and Confluence
• WebEx, Skype, GoToMeeting, JoinMe, Free Conference Call, RingCentral, and ShoreTel Communicator
• UML and Rational methodologies: Phased, iterative requirements gathering, development and project management processes including: Project Plans with work breakdown schedules, Status Reports, Issue Logs, ROI, BPMN diagrams (swim lanes), Use Cases and Agile User Stories, Business Rules, Data Field Definitions, Validation Rules, UI wireframes, UI mockups, and Issue/defect Tracking

PROFESSIONAL EXPERIENCE

Sr. Business Analyst/Project Manager

Confidential, GA

Responsibilities:

• Assisted in Agile Sprint Refinement meetings to determine user stories to develop in each sprint utilizing Jira Kanban board, backlog and sprint
• Led remote customer-facing requirements gathering meetings and served as primary liaison interfacing between non-technical Business units (Customers, SMEs, Implementation, Management) and Technology (System Architects, Developers, DBAs, UI, QA, Security, Support) utilizing Jira for an Agile work flow
• Provided estimates to complete

Enterprise Project Manager

Confidential, Gainesville, GA

Responsibilities:

• Produced and maintained project plans using PMI methodologies and change control documents as part of project management responsibilities using MS Project, SharePoint, Excel, Visio, PowerPoint for project ranging from new product development, system upgrades, implementation of new cloud-based applications, and mergers and acquisitions
• Created detailed project plans, work breakdown structures, and resource allocation plans
• Scheduled and negotiated release timeframes with other departments for minimal impact to their work effort
• Collaborated with multiple teams to deliver multiple projects within established constraints
• Lead team meetings on-shore and off-shore to keep project on track and resolve issues
• Conducted executive leadership status meetings and created PowerPoint status reports for monthly staff meetings
• Managed external vendors for implementations, upgrades, services, issue resolution

Sr. Program Manager

Confidential, Atlanta, GA

Responsibilities:

• Collaborated with multiple teams to elicit requirements, project tasks, and process flows including assisting implementation of ADP Vantage HCM
• Managed website development projects for: customer-facing account management, Costco, and Friends and Family referral
• Created project plans using MS Project, Excel and Jira
• Led project to move the entire company from one building to a new building including vendors,
• Collaborated with multiple teams to elicit requirements, project tasks, and process flows
• Wrote detailed business and functional requirements specifications including use cases, page flow diagrams, and screen mockups
• Utilized Visio to create original drafts of inter-departmental process flows
• Performed web content management functions including new and existing product content, web page editing, system messaging, customer email campaigns, and product categories for merchandising
• Hands-on web producer functions including native HTML, BridgeTrak Helpdesk ticket resolution for, and Jira issue and project tracking software
• Performed requirements elicitation using process and artifact analysis, conference calls, email, business analysis with SME’s, competitive product analysis, and workflow analysis for website redesigns
• Created vetted features lists, content matrix, and software requirements documentation
• Led on-site, customer-facing interviews of subject matter experts in the following industries: hospitality (Olive Garden), and healthcare (Kimberly Clark)

Project Manager

Confidential

Responsibilities:

• Produced and maintained project plans using PMI methodologies and change control documents as part of project management responsibilities including release and development iteration planning using MS Project and SharePoint
• Created detailed project plans, work breakdown structures, and resource allocation plans
• Collaborated with multiple teams to deliver multiple projects within established constraints
• Provided product enhancement ideas as the product subject matter expert for certain products
• Tracked, analyzed, and prioritized project scope change and resources in MS Project, issue/defect tracking in Excel, SharePoint, TeamTrack, and HP Quality Center
• Led customer-facing requirements gathering meetings and served as primary liaison interfacing between non-technical Business units (Customers, SMEs, Implementation, Management) and Technology (System Architects, Developers, DBAs, UI, QA, Security, Support)
• Wrote business and functional requirements and Gap Analysis documents in Word, Excel, Visio, and SnagIt for transportation, logistics, and inventory B2B integration and online web projects utilizing UML methodology for the electronic data interface (EDI) Partner Interface Processes (PIPs) via RosettaNet XML Implementation Framework (RNIF)
• Utilized SharePoint, Team Tracker, and Mercury Quality Center as document management tools
• Monitored, tracked, facilitated, and communicated progress of all project components to project stakeholders ensuring project timelines were met and project scope was not exceeded while obtaining proper business signoff for key project milestones

Project Manager/Sr. Business Systems Analyst

Confidential, Alpharetta, GA

Responsibilities:

• Wrote detailed functional software requirement specifications (SRS) for customer contracts including project solution vision and scope for the Enterprise Consulting Group of American Systems Corporation in a Microsoft .NET environment
• Led customer-facing interviews of subject matter experts in the following industries: retail (Macy’s), travel (AAA), product inventory and customer support (MDI Entertainment)
• Performed requirements elicitation using subject matter expert interviews, process and artifact analysis, on-site visits, conference calls, email, business analysis with SME’s, competitive product analysis, and workflow analysis
• Developed use case package summaries, actor catalogs, and functional use cases using Microsoft Word and the UML methodology
• Created process diagrams, flowcharts, and web page wireframes in Visio
• Designed screen prototypes in SnagIt and some Dreamweaver while advocating user-centered web page design
• Participated in project and feature prioritization, project task estimates, objective and milestone setting
• Managed requirements traceability information and tracked requirements status throughout the project
• Created change control of baseline requirements using Microsoft VSS, SharePoint, and issue/defect tracking spreadsheets in Excel
• Led requirements analysis and validation including integration, unit, and customer acceptance testing (UAT)

Director of Information Systems

Confidential, Atlanta, GA

Responsibilities:

• Directed and led a staff of 23 direct and indirect reports in a 7x24 Linux, client-server environment that provided user registration for hardware and software purchases into a high-tech-household database, providing detailed reports to sales and marketing for customers such as IBM and HP
• Led process analysis and re-engineering projects for multiple software development and Unix scripting projects
• Spearheaded Y2K project for all production systems on time and within budget
• Full profit and loss responsibilities for telecommunications, network administration, systems analysis, and data center operations of approximately $4 Million to attain quarterly financial goals
• Cut PC deployment time in half by developing MIS desktop standards, policies, and automated procedures
• Created and implemented physical and data security procedures and policies
• Created Disaster Recovery plans, process flowcharts, and production procedure manuals, adhering to the company documentation style guide, including user training