SUMMARY

• Qualified Business Systems Analyst with 8+ years of experience in the successful delivery of high - quality IT solutions in Banking Domain. Used analytical and critical thinking to solve a wide variety of critical business problems.
• Knowledge of various regulatory acts such as Bank Secrecy Act (BSA), Financial Crimes Enforcement Network (FinCEN), Office of Foreign Assets Control (OFAC) and compliances such as Anti Money Laundering (AML), Know your Customer (KYC), Customer Identification Program (CIP), and Customer Due Diligence (CDD).
• Experience in working with various Software Development Life Cycle (SDLC) methodologies like Waterfall, and Agile Methodologies such as Scrum, Scrum-Waterfall (Hybrid), Kanban, Large Scale Scrum (LeSS), and Scrumban. Possess knowledge of extreme programming (XP), Rational Unified Process (RUP) and Spiral methodology.
• Facilitated elicitation sessions mainly survey/questionnaires, Interviews sessions, brainstorming sessions, focus group sessions, Requirement workshops, Interface analysis, Root Cause Analysis, Document Analysis, and Joint Application Development (JAD) sessions with all business stakeholders, internal and external, followed by designing and documenting of Business Process Re-engineering, and Business Process Modeling.
• Conducted detailed project analyses of Business Processes by GAP analysis (AS-IS & TO-BE), Risk analysis, Impact assessment, Root Cause Analysis, Effort estimation, Cost-Benefit analysis, SWOT analysis & Feasibility Analysis.
• Created and evaluated the Business Requirements Document, System Requirements Documents and Functional Requirements Documents along with Requirement Traceability Matrix (RTM) for tracking business requirements and test cases against the business requirements and documented them in Microsoft SharePoint and Atlassian Confluence.
• In-depth knowledge of Requirement Management, Change Management, Defect Management, Release Management, Project Management and Risk Management using JIRA, HP ALM and MS Project as project management tools.
• Experience in creating Wireframes and Mockups using MS Visio and Balsamiq to visualize Graphical User Interface (GUI) and Lucid Charts for creating UML diagrams like Activity Diagram, Sequence Diagram, and Use Case Diagrams.
• Facilitated the team and created Scrum artifacts like Product Backlog and helped define the User Acceptance Criteria, Definition of Done (DOD) and Definition of Ready (DOR), MVP (Minimum Viable Product) and MRF (Minimum Releasable Features) to assist with an overall release and feature plan for the products.
• Participated in Scrum ceremonies including Backlog Refinement, Sprint Planning, stand up meeting, Sprint Review and Sprint Retrospective and experience in Prioritizing Techniques like MOSCOW, KANO and Estimating Techniques like Planning Poker, Relative Mass Valuation, T-shirt Sizing, and Bucket Sizing.
• Extensive working knowledge of Continuous Integration and Continuous Deployment (CICD) using Jenkins, Puppet, Ansible, chef and Splunk and excellent understanding of development techniques like Test-Driven Development (TDD), Behavior Driven Development (BDD) and Acceptance Criteria Test-Driven Development (ATDD).
• Worked with Service Oriented Architecture, 3-Tier architecture, and DevOps model across the IT environment.
• Strong understanding of HTTP request to the web service, to specify REST API CRUD operations having HTTP verbs-GET, POST, DELETE and PUT -on application layer that utilized POSTMAN as the powerful HTTP client to test web services and facilitated end-to-end Web Service documentation SOAP & REST API with Swagger.

TECHNICAL SKILLS

• Business Skills: Change Management, Impact Analysis, Risk Analysis, Cost - Benefit Analysis, JAD Sessions, SWOT analysis
• Project Management Tools: MS Project (2013,2016), MS SharePoint (2010,2013), Confluence (v.6.4, 6.3, 6.2)
• SDLC Methodologies: Waterfall, Waterfall-scrum hybrid, Agile-Scrum
• Requirement Management: MS Office, JIRA (v.6.3,7.0), IBM Rational Team Concert
• Modeling Tools: MS Visio (v.14, 15, 16), Lucid Chart, Balsamiq
• ETL Tools and Reporting: Informatica Power Center, Tableau, MS Power BI, QlikView
• Data Warehousing: Data Marts, OLTP, OLAP, Multidimensional Analysis, Data Mining, Slicing/Dicing, Drill Down/Roll Up
• Languages: JAVA, JavaScript, SQL, HTML, CSS, Python, R
• Databases: MYSQL, Microsoft SQL T-SQL, PL/SQL
• Servers: IBM WebSphere Application Server (v.8.0, 8.5), IBM WebSphere Portal Server (v.7.0), Apache Tomcat
• DevOps Tools: Jenkins, Puppet, Ansible, Splunk
• Defect Tracking/Testing Tools: HP QC v10.0, HP ALM V11.5, HP UFT, JMeter, POSTMAN, Soap UI, Cucumber, Swagger.
• Technologies: Amazon Web Services, Pivotal Cloud Foundry
• Miscellaneous: Putty, WinSCP, Git, Slack, Box, Nexus Sonatype Repository, IBM LotusNotes, SameTime
• Operating Systems: Windows 95/ XP/ Vista/ 8/ 10, Linux

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Sr. Business System analyst

Responsibilities:

• Conducted JAD sessions with the Business Stakeholders and SMEs to further elicit and analyze the Requirements.
• Identified and documented Business Process Workflows and UML diagrams such as Use Case and Sequence diagrams.
• Created high and low fidelity Mockups, Wireframes for the User Interface using Balsamiq.
• Extensively used JIRA to capture and manage User stories and actively participated in all the Scrum Ceremonies.
• Assisted in identifying data sources that provide historical and real-time transaction logs of the users.
• Served as a research source for AML and OFAC application data questions.
• Created data mapping documents to capture source to target mappings and ensured required datasets were present.
• Used SQL queries (select, insert, update, delete, sub-queries, joins, etc.) to manipulate the data in the databases.
• Formulated KPIs (Key Performance Indicators) like SAR disclosure rate, false-positive ratios, alert volumes to generate reports and dashboards using Tableau to analyze and measure system performance.
• Conducted Risk Analysis of requirements identifying the critical risk areas in the project and tracked in Risk Register.
• Worked with Amazon S3 for creating buckets, storing post-processing data objects and Lambda for serverless computing.
• Used SQS Receive Message API, Amazon API Gateway, REST API for the applications in the organization’s private cloud on the AWS platform using AWS CloudWatch and AWS CloudTrail, which provides event history of AWS account.
• Used web methods of GET, POST, DELETE and PUT for testing API endpoints and validated the response, response time and error code by executing HTTP requests using Postman, to ensure API aligns with expectations.
• Actively monitored Amazon SageMaker and efforts using Amazon CloudWatch and collaborated with the Scrum team in preparing test data for positive and negative test scenarios as per application specifications.
• Monitored version control using GitHub and AWS CodeCommit and developed Test Plans, Test Cases and Test Scripts to assist the testing team in System Integration, Performance Tests, Functional and Non-functional tests.
• Maintained issue logs and handled the change requests defects by prioritizing it against the backlog items and tracked them till completion using JIRA and conducted User Acceptance Testing (both Alpha & Beta) along with AML SME’s.

Environment: Agile-Scrum, Windows server 2016, MS Office, Python, JIRA, Informatica PowerCenter, Balsamiq, Postman, Tableau, AWS S3, AWS SageMaker, AWS Lambda, AWS SQS, Confluence, MySQL.

Confidential, Phoenix, AZ

Sr. Business System Analyst

Responsibilities:

• Understood the existing system by understanding the SFE system on Test Environment to perform GAP analysis and documented the results in As-Is and To-Be categories to generate the business requirements from the clients.
• Conducted JAD sessions, focus group, Interviews and Brainstorming Sessions with stakeholders to gather requirements and end-user perspectives to identify, research and discover the deficiencies and areas for improvement and conducted, Effort Estimation, SWOT analysis, and Document Analysis.
• Captured UML diagrams like Process Flow Diagrams, Sequence Diagrams to complete the migration process.
• Extended help to developers in building the front-end (HTML5, JavaScript, jQuery, CSS3) of the application.
• Managed the Users and Security profiles in accordance with the corporate policy via setting various permission sets using AWS Identity and Access Management (IAM) for Amazon Relational Database Service (RDS).
• Categorized and tagged objects in Simple Storage Service(S3) to allow for quick referrals and improved analytics.
• Used Bulk API, Streaming API, REST API and Soap API for the applications in the AWS cloud.
• Maintained APIs between the internet and virtual cloud using Amazon API Gateway to allow for a well-ordered communication between the application and external devices (browser, phone, tablets).
• Designed and implemented SQL queries using select, insert, having, aliases, joins, unions, group by/order by and aggregate functions to extract data for timely reporting and Validation purposes.
• Ensured APIs comply with business rules and follow best practices for security by employing DevOps.
• Acted as a liaison between business stakeholders, remote clients, Asset Managers, and Technology Teams.
• Maintained defects by prioritizing it against the backlog items and tracked them till completion using JIRA.
• Participated in requirement walkthroughs with the Development teams and Quality Assurance teams with the aim to develop testing strategies, test scenarios and test plans such that test cases reflect user needs.
• Maintained a Requirement Traceability Matrix (RTM) to ensure that all requirements are addressed at the Use Case Level and matched with the Business Requirements and reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, UI, Performance, Usability and Security requirements.
• Collaborated with the QA team to create and implement test plans and test cases for User Acceptance Testing (UAT). Involved with the whole UAT to ensure the performance of the system and application.

E nvironment: Agile-scrum, JIRA 7.1.0, SharePoint, Confluence, MS SQL server 2016, Amazon Web Services, JAVA Spring MVC, Jenkins, UFT.

Confidential

Sr. Business System Analyst

Responsibilities:

• Conducted extensive GAP analysis by identifying AS-IS of the project and TO-BE for process vision and process flows.
• Worked with Product Owner to effectively maintain and prioritize Product backlog and release plan.
• Served the Product Owner in finalizing the Minimum viable product and creating User Stories, also helped the PO in prioritization of Product Backlog Items (PBIs) including the process of making sure user stories follow INVEST Criteria.
• Conducted user-story mapping sessions to develop user stories explaining application expectations and facilitate estimation and prioritization that resulted in the improved development process.
• Created Requirement Traceability Matrix (RTM) and submit weekly reports about the progress of the project.
• Used JIRA for allocating tasks, user story writing, backlog management, issue tracking, and user story management.
• Assisted in implementing version control using RTC, Git, and Bitbucket. And created build and deployment pipeline in Jenkins along with creating centralized groups and providing controlled access to users on Jenkins servers.
• Configured cloud servers using Ansible and created master/ slave Puppet servers and integrating them into the business infrastructure and Documented the workflow and created user manuals for Pipelines and workspace automation tools.
• Creating health check scripts for Unified Functional Testing.
• Assisted in formulating testing documents like Test Plans and Test summary report and developed Test Scenarios and Cases based on functional requirements and actively participated in Pre-Deployment and Production Testing.
• Provided demos and assisted Scrum master in collecting feedback from the business stakeholders in the review meetings.

Environment: Agile-Scrum, MS Visio, MS-Project, MS Office Suite, JIRA, MS-SharePoint, Git, Bitbucket, IBM RTC, Splunk, Jenkins, Ansible, Puppet, Linux, HP ALM UFT, IBM WAS, Apache Tomcat.

Confidential

Business Analyst

Responsibilities:

• Elicited business requirements for the project using interviews, document analysis, surveys, site visits, use case scenarios and used the standard template of the organization to develop requirements.
• Conducted Joint Application Development (JAD) sessions with Subject Matter Expert (SME) sessions.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• Documented the Business Process Flow (Bank to Customer, Bank to Bank).
• Analyzed and gathered requirements for preparation of Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification (SRS).
• Responsible for creating UML diagrams (Use Cases, Activity Diagram and Class Diagram) in order to capture the dynamic behavior of different applications and prepared Requirement Traceability Matrix.
• Interacted with the QA team to ensure the quality of software and created and maintained Release Notes.

Environment: SDLC Waterfall, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, QlikView v 11.20, Microsoft SQL Server, Informatica PowerCenter, SharePoint, MS Visio, HTML, CSS, JavaScript, JAVA, Spring framework.

Confidential

Business Analyst

Responsibilities:

• Involved in analyzing Business Requirements and developing System Specifications.
• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system to create Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification (SRS) and created UML Diagrams using MS Visio.
• Assessed business priorities and advised business units by performing Risk Analysis.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring, usability, and performance of the application and actively involved in incident reporting and change management procedures.
• Maintained and shared documents using MS SharePoint and managed test cases and logged defects using the HP QC.
• Formed a bridge between the Project Manager and different teams with effective presentations.

Environment: Waterfall, HP QC, MS Project, MS Visio, MS SQL Server, SharePoint, MS Office (MS Excel, MS Word, MS PowerPoint).