SUMMARY

• Technically Sophisticated & Business Savvy Management Professional with over 11 years of IT industry experience reflecting strong leadership qualities with hands - on Business Analyst & Global Sales Operations Experience
• Extensive Supply Chain Marketing, Banking, Insurance experience combined with highly effective change management, process improvement and collaboration skills to deliver outperforming results
• Expert in As Is - To Be study, GAP Analysis, Risk Analysis, SWOT Analysis, Cost Benefit Analysis and Business Process Reengineering
• Knowledge of Software Development Life Cycle (SDLC) & testing methodologies.
• Hands of experience in “Agile Model” and “Water fall model”.
• Involved in Sprint plan, Scrum meetings
• Experience in ALM (Application life Cycle Management (next version of QC)) and Rally (bug tracking tool for Agile model), JIRA.
• Coordinating with the onsite people and from offshore.
• Liaison with the clients on daily basis.
• Ability to work in tighter schedules, efficient in meeting deadlines
• Possess excellent communication, presentation, negotiation and influencing skills. Skilled in consultative selling, contract negotiation and vendor management
• Exceedingly collaborative team player with good leadership skills and superb customer facing skills
• Managed Executive & OEM Dashboards for India and Global Team including Germany
• Have excellent skills in IT project management, Business Process, Functional Specification Drafting, & Documentation.
• Worked on JIRA for creating Epics and breaking down Epics into user stories and task. internal team
• Co-coordinating with projects team and technology team in pilot testing new projects.
• Responsible for Business development and complete operations management.
• Handled Audit profile in Confidential Bank to understand the process gaps, helped the process manager simplify the process.
• Handled BCP (Business Continuity Plan) project for Confidential Bank Inward clearing Unit.
• Worked closely with Project Management Team and assisted with project planning, estimating and scheduling.
• Appreciated for adaptability in learning new technologies and coaching skills to the new joiners. Appreciated for being quick learner of all new process throughout the Insurance & Banking Industry

PROFESSIONAL EXPERIENCE

Business Analyst & Supply Chain Expert

Confidential

Responsibilities:

• Requirement Gathering and eliciting Biz Documents after conducting Key Stake Holder meetings.
• Was part of IT Biz Team to coordinate and implement new system SAP to smoothen & quicken the existing order life cycle.
• Reported to Global Head in Confidential India. Conducted Weekly calls with German team along with key customers to reduce gap and take stock of situation.
• Worked with SAP Consultants and Project Manager to ensure Project meets deadlines as committed. Worked with vendors like AWL and others to reduce cost to the management. Automation of Invoicing at warehouse was a process which required lot of attention to detail at the inquiry input level in salesforce tool which was monitored by me for accuracy.
• Conducted Gap analysis to assess the strengths and weaknesses of the proposed project (To-be state) as compared to the AS-IS state documented in terms of various components.
• Responsible for creating Functional Requirement Document and Business Requirement Document
• Well versed with Agile Methodologies. Knowledge of Sprint Review meetings. Experienced with Daily Workplace Meeting, Product backlog review meeting & sprint review meetings.
• Well versed with writing epics & user stories.
• Processed orders in SAP for all Existing & New Customers.
• A large account Siemens Technology Limited’s Procurement was handled by me from Quote to Invoicing stage. Improved planning, pipeline, forecasting, invoicing & reporting process in SAP from an end customer perspective to simplify the order life cycle turnaround time.
• Was working closely with SAP Technical lead while implementing SAP for order process team. Was assigned the task to document RFP for all new bids. Worked on SharePoint and shared all sales achievement & profitability reports to the senior management. Experience in driving revenue, billing and financial process. Review services revenue proposals to ensure compliance. Experience in reviewing service invoicing & revenue recognition.
• Conducted weekly review meeting with Onshore Team (Germany), shared pipeline & to expedite delivery.
• Managed vendors like AWL to help us deliver customer commitments on time.

Customer Delivery Specialist / Global Lease Management

Confidential

Responsibilities:

• Lease Management of all existing & new customers. Released Master Rental Finance Agreement, Shipping Authorization Letter, Vendor Authorization Letter. Prepared Lease Schedule, Funded the deal in system after receipt of all the necessary documents from customers.
• Was involved with Sales Team and Customers from the Order closure stage to document and understand the project and initiate appropriate funds and lease documents. Handled a large account Sify Technologies Limited.

Assistant Manager

Confidential

Responsibilities:

• Handled inward clearing team, with a +volume of average 16000 cheques per day and the average value per day of Rs.150 crores. Expeditiously resolved queries related to HNI and NRI customers of 32 branches of Hyderabad and responded to the queries of external & internal customers.
• Conducted periodic training for the team and implemented performance improvement measures.
• Oversee and execute control over the process of transaction, which involves transfers, return of instruments, ATM process, corporate salaries, branch expenses and reconciliation of transactions on daily basis.
• Ensure audit compliances are met accurately. Responsible for compliance of SOX. Handled a team of 8 Bank employees Assistant Managers and 15 contract employees.

Global Operations Analyst

Confidential

Responsibilities:

• Functioned as the primary liaison between the business, operations and technical team throughout the project life cycle of insurance sales.
• Agency Management, Branch Administration, Quote to Invoicing of New Policy.
• Conducted various marketing & sales promotional activities to increase the customer visibility of our Insurance company.
• Worked with Underwriting team and ensured that all proposals are underwritten within TAT & policy is issued to customer at a right insurance price.
• Inventory Management. Was responsible for timely sales pipeline forecasting, budgeting and shared achievement matrix on monthly & quarterly to the senior management.