SUMMARY

• A versatile Business Systems Analyst with 11+ years of expertise in Project Management, Business Process Modeling, Business Process Improvement, Elicitation - Evaluation-Analysis & Management of Requirements, Design & Development of Business Applications, User Interface Designing, Unified modeling language concepts, Documenting Functional and Non-Functional Requirements, Gap Analysis and Problem solving.
• Experience with traditional and agile methodologies, expert at creating user stories, use cases, scenario analysis for elicitation.
• Experienced in creating Business Requirement Documents (BRD), Technical Requirement Document (TRD)
• Experience in SharePoint in creating intranet Web sites, InfoPath forms, creating Workflows
• Experience working on SharePoint Designer, Business Data Catalog/Business Connectivity Services (BDC/BCS)
• Well versed in writing SQL commands to query Databases
• Assisted QA team in developing Test Scripts, Test Cases and executed Test Plans for the User Acceptance Testing, Functionality Testing, Systems Testing and Regression Testing.
• Familiarity with working autonomously and in a team environment building & preserving strong relationships with senior and junior business sponsors, as well as technical specialists adhering to a delivery-focused approach while managing business expectations.
• Customer focused with excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts.
• Self-motivated team player, adept at working with and developing relationships with multiple stakeholders to meet and exceed expectations. Excels at seeing the big picture, identifying gaps, taking decisions and managing multiple priorities.
• Exemplary critical, analytical and problem-solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects.

TECHNICAL SKILLS

• Scrum, Planning & PM Tools: Scrumwise, SDLC, JIRA, Agile, Planview, MS Project 2010, Excel, PowerPoint, Word, Tableau
• Business Management Tools: SharePoint, MS Visio, UML, ITIL, Clear case, HP Quality Center
• QA Tools: Bugzilla, JIRA, Test Link, ChangeMan, TRAC, Win runner, Clear Quest
• Methodologies: Scrum, Kanban, Lean, Waterfall, RUP, RAD, JAR, JAD, Gap Analysis, Analysis
• Application Packages: TOAD, MS Office (Word, Excel, PPT), MS Project
• Operating Systems: Windows 98/2000/NT/XP/Vista/7, UNIX,
• Databases: Oracle 8i/9i/10, DB2, MS Access, SQL, ETL, Teradata
• Languages: SAS, C++, SQL, PL/SQL, HTML, XML

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Environment : EDIFECS, SharePoint 2010, SQL Server 2008, MS Visio, Rally

Responsibilities:

• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.
• Expertise in EDI transactions used in healthcare industry and good knowledge of HIPAA X12.
• Possess strong knowledge of healthcare terminology and extensive experience working on healthcare projects. Specialized experience in healthcare insurance domain. Profound understanding of insurance policies like HMO and PPO and proven experience with HIPPA 4010/5010 EDI transaction codes such as 270/271(inquiry/response health care benefits), 276/277(Claim status), 999(Functional Acknowledgment)
• Extensive knowledge on the Inbound and Outbound HIPAA transaction sets with both 4010A and 5010A HIPAA versions.
• Expertise in working with direct submitters, clearing houses and providers in regards to all the issues with EDI setup, claim submissions, eligibility transactions and ERA’s.
• Expertise in writing SQL scripts used in manual testing both front-end and back-end.
• Analyzed all EDI test files with 5010 implementation guides and gap analysis of EDI transactions.
• Worked on troubleshooting of the entire claim processing issues with all the providers and hospitals.
• Hands on experience with daily claim processing and uploading 837 files into database.
• Gathered, analyzed and documented business requirements for ICD10.
• Worked on 837, 835, 276 and 277 Institutional and Professional, EDI Gateway
• Created Business Requirement Specifications (BRS), SRS (Software Requirement Specifications)
• Created Various proprietary Use Cases Clinical Data Exchange (CDex), Payer Data Exchange (PDex), Bulk FHIR Data, Appointment Scheduling, Medication Reconciliation, Prioe Authorization
• Knowledge about Prior Authorizations Use Cases
• Expertise in writing SQL scripts used in manual testing both front-end and back-end.
• Worked
• Used Microsoft Visio extensively to create various EMR workflow/sequence flow
• Knowledge of Da Vinci Connectathons and HIMSS Conferences’ and the use cases on track.

Confidential, FL

Sr. Business Analyst

Environment: Oracle WebCenter Content, SharePoint 2010, SQL Server 2008, MS Visio, JIRA, Confluence

Responsibilities:

• Administered user and management interviews, gathered requirements, analyzed the requirements using Agile methodology.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.
• Gathered requirements during the JAD/ Business/ Technical sessions to analyze for implementation of Enterprise Content Management (ECM).
• Lead the implementation of ECM across departments nationwide in Confidential Inc.
• Spearheaded migration of Business Users/Users to the new Oracle WebCeneter Content Server 11gR1 system.
• Involved in successful implementation of ECM.
• Involved in integration of SharePoint 2010 and WebCeneter Content Server.
• Recommended, established business cases, and assisted project manager and others in building acceptance of new proposed program modifications, methods, and procedures
• Used best practices to plan an efficient ECM implementation, including physical (Iron mountain) and electronic records, metadata model, workflow, and retention rules.
• Worked closely with business managers to review/consolidate the retention policy categories (nearly 1000) and determine a record retention schedule for implementation into ECM.
• Identified the various Metadata Fields to meet the business requirements and communicated to the technical teams.
• Defined strategy for implementing a comprehensive physical and electronic records management program.
• Defined business rules for the application
• Performed analysis on data transmission processes between various backend support systems
• Performed extensive back-end validations, which include designing and executing SQL queries using Oracle SQL Developer and SQL Server for Impact analysis purposes
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements
• Used Quality Center/JIRA tool to help manage defects and issues log during the testing phase
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process
• Coordinated and assisted in User Acceptance Testing (UAT)
• Provided overall project management to multiple projects successfully completing them on-schedule and on budget

Confidential, Westborough, MA

Sr. Business Analyst

Environment: SharePoint 2010, SQL Server 2008, MS Visio

Responsibilities:

• Act as a liaison between the Business, Information Technology and vendors in gathering, documenting and developing functional requirements and specifications for project enhancements.
• Facilitated the entire BPM Methodology Lifecycle, Including Discovery Phase, Inception and Elaboration.
• Generated, distributed, and provided hands on "technique tutorials" -- step-by-step guides and training sessions designed to walk users through a proven user-centered design methodology process.
• Provided SharePoint best practices and advice regarding site set-up, site security, maintenance, and future needs.
• Facilitate routine JAD sessions with SME’s from different geographical and business areas to understand the functionalities of the system and defining the scope of the project
• Collect information to analyze and evaluate existing or developed Laboratory applications/systems, prepare detailed flow charts and AS-IS/TO-BE diagrams outlining systems capabilities and processes.
• Provided Visio diagrams/wireframes (using swim lanes) and Excel wire frames to the customer to socialize the customer on the development process
• Built out content using SharePoint Designer, provided training for additional best practices and lessons learned for education of end users.
• Used Bugzilla and ChangeMan tools to help manage defects and issues logged during the testing phase
• Monitoring queues and Database for Exceptions and Errors.
• Served as sole SharePoint SME and gathered user requirements, then developed and supported solutions on the SharePoint platform to meet business needs.
• Worked with SharePoint user base to understand business needs and build solutions to address them
• Built and maintain sites, forms, lists and workflows to improve business processes
• Performed User Acceptance Testing (UAT) and maintenance for the SharePoint 2007 environment
• Created various mapping documents for mapping from one message format (Source Specific XML) to the other Target Specific Message (XML, RXML, HL7, CCD)
• Experience working on EDI/eCommerce platforms (sending weekly and monthly feed to various clients in HL7 v 2.5 format)
• Performed in depth Gap analysis with different business groups to ensure that the system initiatives are met
• Developed Use Case Diagrams and Activity Diagrams using UML and prepared Use Case Document
• Worked closely with the Project Manager and Development team to test and make changes to the functionalities as needed

Confidential, New York

Business Analyst

Environment: MS Project, MS Visio 2003, MS Office Suite, JSP, Web Services, XML, JavaScript, HTML, SQL

Responsibilities:

• Gathered requirements from users for the data changes through surveys, prototyping and observing from UI (user Interface) of the existing system.
• Commercial Service Web Presence (CSWP) Webinar training to domestic and international Web Masters.
• Delivered WebEx training/conferencing to over 300 Domestic and International Trade Specialist.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Sequence Diagrams using Rose
• Planned, coordinated, and monitored project levels of performance and activities to ensure project completion in time
• Prioritized requirements to be developed per agile methodology.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people
• Followed established formats and procedures, created new formats, as well as researched, created, edited technical and business data documents
• Extensively used SQL for accessing and manipulating database systems
• Participated in Design walk-through with SME’s to baseline the business architecture.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs
• Maintained a close and strong working relationship with teammates and management staff to achieve expected results for the project
• Involved in writing Manual Test Cases and Test Scripts for checking the application.
• Assisted the database modelers in preparing the logical and physical data models and ascertained that requirements have been met
• Developed Functional Specifications and Testing Requirements using Test Director to conform to user needs.
• Spearheaded UAT testing
• Prepared user training manuals and successfully conducted user training sessions.