OBJETIVE

• Looking for a challenging full - time or Contract position as a Technical Business Analyst or Business Systems Analyst or Solution Designer or Technical Product Owner

TECHNICAL SKILLS

Business analysis: Agile/Waterfall, Business Case, Requirements Elicitation, JAR (Joint Application requirements), Interviews, Questionnaires, Surveys, Site visits, Process analysis/Mapping/reengineering, Analysis techniques - SCRS (Strategy Current-state Requirement Solution) and MOST (Mission, Objectives, Strategies, Tactics), As-is & To-be Gap Analysis, Use Cases, Requirements Traceability Matrix, triage of defects, User Acceptance testing, conversion of Business Requirements into Functional Requirements, Training documentation, SSO (Single Sign-On) & IAM (Identity and Access Management) products, RBAC (Role Based Access Control)

Agile: BDD (Behavior Driven Development), Epics, Themes, Features, User-Stories, Acceptance Criteria, Grooming, Poker, Sprint Planning, MVP (Minimum Viable Product), Retrospective, Demos

Systems Analysis: JAD (Joint Application Design), conversion of Functional Requirements into Solution Design, High level design, Low level design, UML, flowcharts, Activity Diagrams, Sequence Diagrams, Wireframes and User Experience, systems integration, complex architecture

Tools: Rally, Confluence, Jira, Sharepoint, Microsoft Office (Visio, Excel, Word, Powerpoint), Microsoft Project, Enterprise Architect Tool, HP Quality Center, Eclipse, Mockflow prototyping tool

Technical: Sailpoint IdentityIQ, RPA (Robotic Process Automation), UiPath, Microservices, Web services, XML, JSON, SoapUI, Postman, REST services, API Gateway, Service Oriented Architecture, AWS (Amazon Web Services) Lambda, Cloudwatch, Aurora DB, third party API, IAM; Reverse-engineer (read and understand) Java, C#, C, C++ code, Function as Service, Call Center, IVR call flow design, Avaya Aura Orchestration Designer, Avaya Dialog Designer, metrics, SRGS, VXML, GRXML

Data: Data analysis, development of KPIs, data interfaces, Advanced SQL queries, database design, Tableau

Working Knowledge: Ecommerce, web and ios (Swift, CocoaPods, Firebase) development, hybrid mobile application, OIM(Oracle Identity Management) and OAM (Oracle Access Management), Content Management System and CDN (Content Delivery Network), Big data, Apache Spark, Hadoop, MapReduce, POS, Order Management, Tax Calculation system, Payment processing system, Docusign, CRM

Domains: Telecom, Business Consulting, Sales and Marketing

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Technical Business Analyst

Environment: Identity and Access Management, Sailpoint IdentityIQ 7.0, Role Based Access Control, Entitlements, groups, profiles, policies, Separation of Duties, workgroups, MS Visio, Agile, BDD (Behavior Driven Development) method, Grooming, Sprint Planning, User-stories, Acceptance Criteria, Jira, Confluence

Responsibilities:

• Analyzed the process and technical requirements to integrate Salesforce into Sailpoint IdentityIQ
• Identified the access security points (Configuration/Connection parameters) of Salesforce and documented them
• Documented the Schema attributes to be returned by Salesforce Connector.
• Documented the attributes to be handled in the IIQ Provisioning Policy for creation of Salesforce accounts
• Documented the steps to generate the Partner wsdl and generate stubs using the downloaded WSDL file and Axis
• Coordinated the testing of Salesforce integration with IdentityIQ development and QA resources
• Mapped Salesforce Roles to IIQ Business roles and Salesforce Profiles to IIQ IT roles, and Salesforce entitlements to IIQ entitlements
• Identified the business units, their applications and the owners, approvers and users for each of them
• Collated the existing list of spreadsheets containing entitlements in use and identified, elicited and proposed roles and created role based access models.
• Identified and documented the entitlements for Salesforce application onboarded to Sailpoint IdentityIQ
• Analyzed the features available in Sailpoint IdentityIQ 7.0 and documented requirements to create the hierarchy of business roles, map business roles to IT roles, IT roles to IT entitlements, assignment of the owner to each role, and assignment of scope to role
• Elicited and documented requirements for profiles, role provisioning policies and SOD (Separation of Duties) policies.
• Facilitated workshops to educate the end users in the pilot to phase out working in terms of assignment of entitlements and usher in the practice of assignment of roles to users
• Enforced the assignment of roles for a pilot by engaging business leaders to reject requests for individual entitlements
• Engaged the Audit and Compliance team to discuss implications of changes and shifted direction based on their feedback

Confidential, Philadelphia, PA

Technical Business Analyst

Environment: Agile, BDD (Behavior Driven Development) method, Grooming, Sprint Planning, SoapUI, REST API, Microservices, Postman, XML, JSON, Solution Design, Confluence, UML, MS Visio, AWS

Responsibilities:

• Elicited requirements from Product Owners using BDD (Behavior Driven Development) methodology
• Participated in Poker, Grooming and Sprint Planning sessions to decompose Epics & themes into Features and user-stories with precise acceptance criteria
• Negotiated with business to define MVP (Minimum Viable Product) to be delivered
• Analyzed wireframes to identify gaps between User Experience design and backend data.
• Conducted JAD sessions with Architects, developers, middleware and backend teams to design solution based on Microservices architecture.
• Documented design using Sequence Diagrams, Activity diagrams and text.
• Maintained Requirements Traceability Matrix across Acceptance Criteria, design, development and test cases.
• Tested Middleware services using SoapUI and Postman ahead of time to ensure correct implementation of functionality and offers in Billing system and EPC (Enterprise Product Catalog)
• Acted as the Subject Matter expert in UAT and Training post deployment.

Confidential, Atlanta GA

Lead Business Systems Analyst

Environment: Waterfall and Agile SDLC, complex telecom architecture, evolving architecture capabilities and limitations, JAR and JAD sessions, SOA, Web services, WSDL, Multi-layer Service level mapping, large number of stakeholders, changing requirements, Retail Stores, Customer Care, UML, Enterprise Architect Tool, MS Visio

Responsibilities:

• Rebellion is a cross device (mobile, tablet and desktop), cross platform hybrid web application.
• Documented the process flows for various cloud systems including API Gateway, Static Content Management systems and CDN (Content Delivery Network)
• Analyzed wireframes created by UX (User Experience) to identify gaps.
• Conducted and led Technical JAD (Joint Application Design/Development) sessions and/or Story Elaboration sessions with resources from various impacted applications/systems/teams including Middleware, WSIL (Web Services Integration Layer), Order Management, Payment Processing System Vesta, Billing System, Revenue Management team, Case/Complaint Management System, Identity and Access Management (OIM, OAM, OUD)
• Understood the technical aspects of mobile and web application development
• Performed eCommerce functionality design involving Enterprise Product Catalog, Payment processing system Vesta, Tax Calculation System Vertex, cart creation module Order Negotiation and order creation module Order Management.
• Elicited requirements for IVR call flows to be implemented in Avaya Aura Orchestration Designer for customer requests/complaints.
• Triaged defects in HP Quality Center

Confidential

Sr. Business Analyst

Environment: Waterfall model, JAR & JAD sessions, Use case documentation, BRD, UML, MS Visio, Tableau

Responsibilities:

• Captured the Communication to be sent to customers after attaining various levels of data transfer.
• Analyzed and designed the plans upgrade and downgrade logic once Fair Usage Limit is exceeded.
• Captured the IVR call flows for “Informing customers about throttling”, “Purchase of Restore tokens” in MS Visio and designed/implemented them using Avaya Dialog Designer.
• Analyzed currently implemented VXML and GRXML to assess impacts to the “Rate Plan change” call flow.
• Performed analytics and visualization of reports using Tableau
• Analyzed the attributes of service which would be identical and different across locations of a Group account
• Worked with the UX team to build UI for handling the different attributes.
• Assessed impacts to various backend systems to manage the service attributes differently
• Analyzed parameters, workflows and required approvals in the existing process to calculate commission.
• Finalized UI requirements for Sales, I&R agencies and Collection agencies to enter the information case by case
• Used Advanced Features of Excel e.g. Pivot table, formulae to analyze the existing standalone reports
• Executed complex queries on the database to validate my understanding and generate test cases
• Designed the complex logic for automatic reconciliation of the cases entered by agencies by fetching information from various existing IT systems.
• Created a commission tracking dashboard using Tableau.