SUMMARY

• Skilled Business Analyst with a demonstrated record of success in breaking down and improving business systems.
• Capable of working well with others to test, implement, refine and enhance systems to meet current and expected business needs.
• Proven track record in User Acceptance Testing, Test case building, determining product quality and release readiness.
• Excellent research, reporting and communication strengths developed over 8 - year career.

TECHNICAL SKILLS

Data Skills & Tools: Facets, PEGA, HP Quality Centre/ALM, Jira, TriZetto, Salesforce. SQL, SQL Server, Toad, Tableau, UML, Excel, XML, MS Access, MS Project, Visio, SharePoint, Jira, HP ALM, SAFe for Lean Enterprises.

Functional Skills: Requirement analysis, Business process modeling, Client engagement, Project Management, SDLC, Solution testing and implementation, Data collection and analysis, Financial Analysis, Scrum, Agile, Waterfall, ERP, Production Support, KPI Reporting, ITIL, User Stories, Product Backlog, Gap Analysis, Ticket support.

PROFESSIONAL EXPERIENCE

Business Analyst / Product Owner

Confidential, Baltimore, MD

Responsibilities:

• Translated business needs and end-user requirements into functional specifications that describe what the system and process or product must do to fulfill the end-user and business requirements.
• Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.
• Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.
• Assists with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprint .
• Participates in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives
• Inspects the product progress at the end of every Sprint and has complete authority to accept or reject work done .
• Established user story acceptance criteria and refined stories with Scrum teams. Created Sprint Release Plans with input from development teams. Applied Agile methods and processes in project development/management.
• Managed the User Acceptance Testing (UAT) for all new product features and enhancements, analysis and reporting, and defect management in system upgrade projects that reduced the systems’ defect significantly.
• Responsible for securing requirements that can be understood by both Business and IT and using Pega artifacts, CA agile / Rally, Azure DevOps.

Business Analyst

Confidential

Responsibilities:

• Serve as liaison between developers, architects, designers and end user. Utilized my people skills in gathering requirements from clients to interpret that into understandable format for developers.
• Responsible for monthly health insurance data reconciliation analysis efforts between Care first (issuer) & Government (MHBE / CMS). Working with EDI Operations team to provide EDI related services for the Exchanges.
• Analyze the 820, 834 files from the Carriers and Issuer to perform root cause analysis for exceptions.
• Perform data changes to fix consumer or system reported errors, coordinate with technical and business teams to analyze error reports, access HBX database and application to perform root cause analysis for transaction rejections.
• Designed “As Is” and “To be” business processes, project scope document, identified project phases and assisted project lead to complete project inception document.
• Created Specification Document and designed mockups and interface design using MS Visio to make it visually easier for the users to understand business needs.
• Worked on system upgrades projects and led the team ensuring 100% successful timely delivery at go-live.
• Reduced 10-15% production time in system upgrades projects by finding the best and fastest way to migrate configurations of client systems.
• Developed dashboards to track the performance of Discrepancy trend analysis.
• Identified needed business improvements and determined appropriate systems required to implement solutions which in turn increased revenues.
• Trained internal employees and external clients on changes, new systems or new procedures.
• Understanding new Guidelines from SBM (State Bases Marketplace) & FFM (Federal Facilitated Marketplace) on ACA, ON & OFF exchange subscribers. Involved in the analysis of HIPAA compliance, Audit & EDI transaction. Actively participated in the designing of the EDI transactions using the new HIPAA 5010 utilizing the ICD-10 codes.

Web Assistant

Confidential, Baltimore

Responsibilities:

• Financial analysis/reporting for Student Business Services in Excel via dashboards, macros & Pivot Tables.
• Successfully lead an online campaign of video Contest with the help of Woo box Application.
• Migrated core HTML website to WordPress Content Management System (CMS). It is a social media Integration by using the APIs of Facebook, Twitter etc. for making it more interactive.

Digital Business Analyst

Confidential

Responsibilities:

• Successfully launched many Android based Mobile Apps, Provided Web solutions along with marketing and social media management.
• Conducted requirement sessions with stakeholders and gathered business and functional requirement through in-depth interviewing, brainstorming sessions, and prototype walkthroughs.
• Bridging the gap between SMEs from products, propositions, markets, business and delivery teams.
• Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
• Collaborating with other Digital teams working in an Agile environment to deliver more features faster.
• Leading, supporting and coaching Digital Analysts which may involve line management responsibilities.
• Accountable for leading customer and business requirements activity for digital products.
• Contributes to creation/evolution of Digital Product roadmap development in conjunction with Product Owner/Digital Product Manager.
• Work with Product Owner/Digital Product Manager and Pod/Scrum team members to generate ideas and shape outcomes
• Lead creation of business and technical epics and writing user stories with robust acceptance criteria using BDD/TDD
• Support the Product Owner/Digital Product Manager to manage and prioritise Product backlog
• Researched to understand the structure of industries (healthcare, Gaming, E-commerce & pharma) and identified potential opportunities & clients.
• Communications liaison between business managers of assigned CRM applications and software engineering team, ensuring alignment of technology solutions to business strategy and facilitating project execution. Assist in identifying, evaluating, and developing systems and procedures that meet user requirements. Responsible for applications representing over four million customer interactions per year.
• Used SQL queries for QA testing and data validation which enhanced the quality of the system.
• Created UML Diagrams like Use Case, Activity and Data flow Diagrams, E-R diagrams.