SUMMARY

• Experienced with developing IT projects (SDLC) methodologies, business processes with technical background as a Project Technical Leader, and working with stakeholders, developers, and users to meet their objectives.
• Ability to adapt to a variety of project team roles such as analyst, quality tester, documentation writer, trainer, team lead or mentor .
• Experience in sales and marketing environment managing campaigns and relationship with customers including CRM Systems
• Work with vendors on configuring third party solutions to meet the process needs of the Business Unit.
• Define and document test plans and coordinate user acceptance testing to help ensure delivery of a quality solution.
• Understanding of capabilities, features and limitations of system development tools and development SQL queries.

TECHNICAL SKILLS

• SAP - Technology, Configuration, Reports and QA testing
• MS Dynamics CRM - Introduction
• Web and Objects environment, Configuration, Reports, QA testing, and documentation
• PMBOK Guide, Project Management Course
• Windows
• Microsoft Exchange, Lync, Microsoft Office Word, Excel, Access, Power Point,
• MS Project / MS Visio, MS Outlook, Lotus Notes, SharePoint
• Internet Explorer, Google Chrome, WIFI
• Working knowledge of TCP/IP networking (DNS, DHCP, RAS, VPN, routing protocols, etc.)
• Remedy System: requirements, process and incidents
• SharePoint systems, Salesforce

PROFESSIONAL EXPERIENCE

Business Analysis and System Implementation Specialist

Confidential

Responsibilities:

• Responsible for business development and management requirement on Ex isting clients as follows:
• Assist with BRD development specifications for system enhancements.
• Software upgrades.
• Oversee ongoing (lingering) support issues that require tracking.
• Responsible for business development and management requirement on New Clients as follows:
• Assist with BRD development specifications for system enhancements.
• Next Steps coordinated with implementation team.
• Planning and organization support.
• Assist in field as a co-installer or installer when required.
• Responsible on developed detail specifications as analysis, design and writing business requirements (BRD/FSD) and supports projects through the development lifecycle.
• Responsible in the development of business cases to support new features or improvements on the SPI system.
• Liaison between Implementation Department and IT Department.
• Responsible for managing Software assisting with alpha testing (UAT testing) for validation and verification of new improvements and developments on the SPI system.
• Responsible in managing issues throughout the process on the projects including problem identification, root cause analysis, and client communication.
• Responsible for managing documentation updates on SPI system:
• Assist with system manuals for new enhancements.
• Assist with WIKI documentation support for users.
• Project Management tasks and duties, coordinates with client support on travel on-site as needed, assist in helping to sell services to larger accounts
• Responsible in Coordinates for all new Sales as steps follows:
• Meeting - Conference Call - to coordinate broad objectives and consider ways to optimize operational processes.
• Orientation Meeting Coordination
• Data Migration Tracking
• System and Database Set-up
• IT Plan
• Software development and implementation
• Training
• Go live

Business Operations Analyst

Confidential

Responsibilities:

• Responsible for business development and requirement management in the B2B and B2C systems for the company.
• Developed detail specifications as analysis, design and writing business requirements (BRD) and supports projects through the development lifecycle.
• Responsible for driving product development and enhancements for B2B and B2C systems.
• Monitor customers/prospects for awareness of customer needs and perspectives.
• Responsible in the development of business cases to support new product recommendations or improvements on the systems.
• Responsible in managing issues throughout the process on the projects including problem identification, root cause analysis, and client communication.
• Liaison between the lines of Department of Operations and Development Team (IT Department)
• Responsible for managing the Testing Team (UAT testing) for validation and verification of new improvements and developments on the B2B and B2C systems.
• Responsible to describe in detail System Manuals for clients and customer of B2B and B2C.
• Responsible in managing the change request from stake holders.
• Responsible in managing the Issues tracking system in the company for the B2B and B2C systems.

Business Analyst

Confidential

Responsibilities:

• Analyzed and designed the system processes of the company ( process workflow diagrams) using MS Visio and scheduling the plan management of the project with MS Project.
• Supported process improvements with stakeholder’s requirements, translating in tasks and details, testing and documentation.
• Managed issues, modifications and changed processes.
• Performed data scrubbing and analysis, sales lead distribution, and built evaluations.
• Managed Sales and Marketing Campaigns in the Obama Care inscription and processed with the government utilizing MS Excel.
• Training and knowledge of new products in the insurance market.
• Marketing and Sales development in Obamacare with new and former clients to help them meet their insurance needs.

IT Business Analyst

Confidential

Responsibilities:

• Administrator role in the Sales Force System for Pre-Sales, Sales, Post-Sales for users in the company.
• Analyzed, designed & developed new projects and requirements in the Sales Force System with tools such as MS Visio and MS Project.
• Assignments on a daily basis in Sales Force system issues.
• Remedied system to resolve and identify users’ needs.
• Performed quality review & escalated issues appropriately.
• Managed documentation service and changed new projects in the Sales Force system.
• Collaborated with application development providers, software vendors, and other niche solution providers to ensure that projects are delivered on time.
• Communicated with project team members and stakeholders to provide timely and accurately information and status updates.
• Trained and supported end users.