SUMMARY

• Business Analyst with 8+ years of hands on experience in requirement gathering, project management including staffing and coordinating software development projects.
• Conduct 8 years level of testing including functional regression user acceptance, integration and performance to verify the client’s needs are met.
• Excellent facilitation skills and adept at managing the interaction between end - users, management, developers and testers during the different phases of the SDLC.
• Experienced in all phases of the software development life cycle (SDLC) including analysis, design, implementation, testing and deployment as well as software engineering methods such as Agile (Scrum) and Waterfall.
• In-depth understanding of Business Analysis, Risk Analysis, Gap Analysis, Business Process Modelling, Change Management, Business Flow diagrams and Business Requirement Documentation.
• Experienced in performing Business Process Analysis to check the compatibility of existing business infrastructure with the new business requirements and translating user expectations into detailed specifications by using various text formats and Unified Modeling Language (UML).
• Exceptional documentation skills for writing Use Case, Functional Requirement Documents as well as creating Use Case diagrams, Activity diagrams, Sequenc e diagrams and business process flow diagrams using Lucid Charts and/or MS Visio
• Excellent requirement elicitation techniques such as interviewing, questionnaires/surveys, brainstorming, focus groups, and prototyping
• Facilitating JAD sessions with business users and development team to detail out business requirements
• Skilled at performing risk analysis, impact analysis and cost/benefit analysis, along with good knowledge of process workflow tools and technique
• Strong analytical, communication, problem-solving, decision-making and organization skills
• Defining test cases, creating test scripts, analyzing bugs and interacting with QA/Dev teams in fixing errors
• Analysis preparing detailed Test Plans, Test Conditions, Test Cases and Test Data for the Unit testing, System testing, Regression testing and Integration testing working close with QA
• Ability to meet deadlines and handle multiple task, flexible in work schedules, ability to work in a collaborative environment with minimal supervision.
• Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds across various levels of the development process. .
• Strong analytical and problem solving skills demonstrated by the ability to thrive in ambiguity and a rapidly changing environment.
• Basic knowledge of SQL
• Exceptional ability to quickly master new concepts and technologies/applications
• In-depth understanding of project management practices and principles including time management, budget management, resource management, risk management and change management
• Develop business architecture using requirements such as scope, process, alternatives and risks.
• Provide end-user training for large/small projects

TECHNICAL SKILLS

Tools: Axure, MS Visio, Lucid Chart, Team Foundation Server

Methodologies: Agile (Scrum), Waterfall

Documentations: Project Scope Document, Business Requirement Document, Training Manuals, Test Plans, Traceability Matrix, Use Case Document, Functional and Non-functional Specs/Technical Specs, Business Rules Spreadsheet, Change Management, JAD Sessions, Project Planning, SWOT analysis, Cost/benefit Analysis, Project Scheduling

PROFESSIONAL EXPERIENCE

Confidential, El Segundo CA

Sr. Business Analyst, Product Owner

Responsibilities:

• Review, analyse existing functionality for areas of improvement and develop use cases to track changing requirements
• Interact with internal and external customers to discover needs in order to design new features and functionalities
• Actively managing and supporting Microsoft CRM system daily to collaborate with end - users and various departments
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs
• Assimilate stakeholder priorities resulting in a prioritized, estimated and groomed Product Backlog
• Actively lead product vision, development, success metrics and execution across a number of teams to maintain product and strategy alignment
• Actively work in a Scrum environment / proactively communicate and collaborate with customers and the team as needed to design software
• Design/mock-up new User Interfaces to create the optimal user experience
• Actively creating user stories in JIRA to enhance the Product to be more efficient & user friendly
• Demonstrate new and existing functionality to both internal and external users
• Provide end-user training in early stages of product development
• Actively engage with the Software Developers, QA, and Implementation team to ensure product is being developed based on business/users requirements and delivered on time
• Collaborate with the leadership team to discuss/resolve issues related to the Sprint Release Schedule
• Actively perform PM approval - primarily responsible for the configuration, testing & deployment of the software product (determining if user stories are a Go or No Go
• Collaborate with offshore and onshore Dev/Testing Team to ensure Release schedule aligns with the Roadmap
• Communicate, engage/support the Marketing Team, Customer Expert Team, Customer Care Team, Customer Success Team, Directors, and various departments to provide essential product enhancements and development support throughout the project
• Break down high-level product design concepts into business requirements and detailed functional requirements for development.
• Identifies potential technical problems or design flaws so that preventive action can be taken
• Performs research (in the form of internet searches, reading books, attending seminars, interviewing industry experts, etc.) to augment understanding of business processes and user requirements
• Present designs/product features to stakeholders (internal and external)

Confidential, Burlington NC

Sr. Business Analyst

Responsibilities:

• Analysed the scope document and the current business processes to gain better understanding of the project. Interviewed subject matter experts (SME) asking appropriate questions and carefully documenting their requirements thus forming a communication link between business and technical units.
• Elicited requirements by identifying system users and conducting interviews.
• Managed scope and requirements throughout the Software Development Life Cycle
• Performed and coordinated the analysis, design, development and implementation of requirements.
• Enhanced the agile methodology efficiently. Made recommendations and provided alternatives with regards to various development and support initiatives.
• Conducted JAD sessions and interviews with developers and SMEs for eliciting requirements.
• Documented, communicated effectively and helped to resolve feedback, questions and enhancement requests
• Managed stakeholder's expectations effectively
• Participated in cross - functional team meetings with several various units to gather information on the business processes and workflow
• Worked towards research and business analysis for client services and system enhancement by continuously interacting with the business users
• Analysed workflow systems to identify opportunities for improvement and developed flowcharts using Lucid Chart
• Provided previously agreed upon service level of production system support. Provided training, documentation, and change requests for new developments
• Maintained and prioritized testing issues logs ensuring that issues and scope changes are managed within the developer s workflow
• Assisted in developing test plans, test cases and performed user acceptance testing
• Collaborated with developers and SME s to establish the technical vision and analysed trade-offs between usability and performances (non-functional requirements)

Confidential, Bloomington-IL

Business Analyst

Responsibilities:

• Involved in business analysis and project management, coordinating between the team members, and creating test plans according to the business requirements.
• Worked closely with the Scrum Master in planning, coordination and implementing scrum methodology
• Conducted Requirement analysis and design walk - throughs with the designers, developers and management staff
• Produced System Diagrams, Business Requirements, Report Specifications, workflows and other documentation as required for Project Analysis, Planning and Design
• Conducted JAD sessions with the users and the developers to analyse and understand the product development process
• Defined and documented the vision and scope of the project.
• Gathered requirements, developed Process Model and detailed Business Policies.
• Worked with the project manager to develop a standard change management process to continually improve the software processes used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product development
• Created and maintained the Requirements Traceability Matrix (RTM)
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio/Lucid Charts
• Involved in writing and implementation of the test plan, and various test cases for UAT.
• Prepared the business workflow using MS-Visio with input, output, pre and post conditions.
• Enhanced test cases and scripts by adding the required functionality as per the new business requirements.
• Communicated with development team to resolve the issues, performed regression testing to verify bug fixes
• Coordinated with QA team for System Testing, Integration Testing and Regression Testing

Confidential, Bellevue-WA

Business Analyst

Responsibilities:

• Conducted Interviews, JAD sessions and distributed questionnaires to gather business requirements and create presentations of issues
• Initiated meetings with a broad range of users and stakeholders to understand objectives; captured requirements and prepared meeting minutes.
• Created Business Requirements Document by emphasizing on documenting Assumptions, Dependencies, Constraints, Business Requirements, Key Business Indicators (KPI), Business Risk Assessment, and Critical Success Factors.
• Performed data and business analysis to better understand the operational model and underlying data characteristics of the targeted markets.
• Conducted business process analysis, managed business requests for a wide range of activities including interface with management, users, and information technology professionals to create high - level conceptual solutions to business problems.
• Participated in sprint planning, daily scrums, testing and sprint reviews
• Worked closely with both development team and business team to support the successful delivery and also acted as a project coordinator to communicate with other teams.
• Implemented flow diagrams, UML diagrams and also translated them to technical documents.
• Participated in meetings to discuss business process re-engineering, system enhancements, product backlogs and improved efficiency