SUMMARY

• A highly organized and goal oriented Business Analyst having extensive experience working with diverse client groups while managing a wide range of responsibilities including; business analysis, technology integration, IT analysis, operational support, web development / deployment and business process development.
• An analytical problem solver, I have strong experience with Software Development Life Cycle (SDLC) and am very effective at creating and transforming business requirements into functional solutions and at designing business models.
• Often recognized for my alternative solutions, I am a confident, accurate and decisive team player.
• Extensive experience Market Risk and to analyze/document Business Requirements (BRD) and System Requirements Specifications (SRS) including use cases
• Extensive experience - primarily working as a Business Systems Analyst with the skills of Business Intelligence and Business Processing and Modeling
• Proficient in creating Use Cases, Use Case Diagrams, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams
• Worked in the ETL framework for normalizing data loading process
• Proficient in Object Oriented development processes and expertise in UML in implementing Use Case Model, Analysis Model, Design Model, Implementation Model, Use case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, and Activity diagrams), and Class Diagrams using Rational Rose and MS Visio
• Elicit requirements done using interviews, document analysis, requirements workshops, JAD Sessions, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis

AREAS OF EXPERTISE

• Building Relationships
• Project Management
• Problem Solving
• Facilitation Skills
• Consistent / Reliable
• Decision Making
• Process Enhancement
• Adaptable / Resourceful
• Task & Results Driven

PROFESSIONAL EXPERIENCE

Confidential, Scottsdale AZ

Senior Business Analyst

Responsibilities:

• Responsible for production support, application support and tier 2 support for complex issues
• Engaged in data analysis and data mining to resolve production issues.
• Used data mining to address data issues in the applications and for systems enhancements
• Responsible for writing project documentation. Including BRD’s, Requirements management plans, functional specifications, technical documentation, Use cases, Test Plans, Data models and training manuals.
• Worked on enhancement projects for iPledge, TIRF, Clozapine
• Developed CAPA’s to document adverse quality events
• Utilized Remedyforce to complete support tickets and to track SLA’s required by FDA
• Worked on regulatory requirements for REMS put forth by the FDA

Confidential, Tempe AZ

Senior Business Analyst

Responsibilities:

• Provided support to Fuel Traders, including application logic investigation, data analysis, production support and database support
• Responsible for writing project documentation. Including BRD’s, Requirements management plans, functional specifications, technical documentation, Use cases, Test Plans, Data models and training manuals.
• Documented artifacts, including but not limited to Use Case specification, Traceability Matrix and Process Flows

Confidential, Scottsdale AZ

Business Systems Analyst

Responsibilities:

• Provided Data Centre Architecture guidance to I.C.E in regards to the design and build of a new Data model and Data Governance.
• Provided assistance to the Data Centre operations team with startup of a new MDM implementation on site.
• Provided guidance on data structure and model of the organization, that is undergoing a complete review of services and systems enhancements or retrofits in order to provide a more robust and efficient data center.
• Utilized open source system MySQL
• Worked with GDS system Sabre to acquire product data
• Was responsible for Discovery process and documentation/presentation of all findings and requirements
• Worked with multiple groups and stakeholders including Marketing, New business development, Accounting, Sales.
• Provided support for applications like Membermaint, SSRS reporting, Power BI, Etc
• Began to documents current change requests and worked toward building processes at ICE

Confidential, Boston MA

Business Systems Analyst/Project Manager

Responsibilities:

• Served as the Salesforce Sr BA/Project lead and Consultant to the New Business Information Services Department.
• Sources and captures user stories, requirements and acceptance criteria for deliverables including IAM, SSO and Directory Services
• Engages Internal & External Stakeholders on projects and programs and nurtures relationships
• Introduces and coordinates tri-annual releases and business partner / corporate communication
• Conducted Data Mapping and Data Quality Analysis.
• Encourages the acceptance and utilization of Salesforce with business partners for best outcomes
• Collaborates with project teams through daily scrums and prioritizes user stories for upcoming sprints
• Collaborates on multiple Salesforce projects as a Sr. BA and SFDC Administrator; including Advisor CRM, and Enterprise CRM (Call Centre).
• Incorporated open source compliance checks into software builds and releases.

Confidential

Business Systems Analyst

Responsibilities:

• Provided Data Centre Architecture guidance to Hydro One in regards to the design and build of a new Data and Control Centre.
• Provided assistance to the Data Centre operations team with startup of a new colocation site. New cable management design was implemented.
• Provided guidance on remediation of the Ontario Grid Control Centre that is undergoing a complete review of services and systems enhancements or retrofits in order to provide a more robust and efficient data centre.

Confidential, Brandon FL

Business Analyst

Responsibilities:

• Interact extensively with the Business Area Subject Matter Experts to understand the Asset Management and Business Processes thoroughly.
• Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements.
• Help define and create Reporting metrics for Private Equity fund management. Including Delta/Vega, Mark to Market, and PnL
• Created User stories for Agile Implementation.
• Review and ensure that the User stories created by team are aligned to Business expectations.
• Worked on a IAM (information access management) project from Bloomberg and Charles River users
• Created Requirement description document for the application to include the business requirements, technical requirements, non-functional requirements and error handling based on the analysis performed while creating the Process flows.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements for new business asset management solution managing over 2 billion in assets.
• COTS implementation of RIVA/PowerPoint, asset/project management application
• Engaged in ETL, Data Migration, Data Mapping and Data Quality Analysis.
• Produced the Architecture solution document outlining the systems design and all backend processes that facilitate asset valuation, data storage and ETL functions.
• Documented artifacts, including but not limited to Use Case specification, Traceability Matrix and Process Flows
• Prepared design diagrams including flow charts, context diagrams and class diagrams using MS Visio following the UML conventions.
• Responsible for production support, application support and tier 2 support for complex issues
• Environment: PHP, GUI, Oracle, XML, HTML, Remedy, PowerPlan/Riva, Visio, MS Office Suite,

Confidential

Business Analyst

Responsibilities:

• Understand the Integration requirement between Broker system and Policy Center
• Used open source software from CSIO to map the data elements from Broker system to Policy center using CSIO mapping
• Document the data transformation rules in the form of User stories
• Document the Pre-validations to be performed before transporting the data to Policy center
• Understand the Gap's between both the systems and design a viable solution to meet the requirement
• Perform User acceptance testing
• Environment: Guidewire Policy Center, Broker Management System, xml, Business Analyst. JIRA, User stories, Microsoft TFS, Data Dictionary testing and participate in Sprint and Release Planning meetings, story point estimation workshops.

Confidential

Business Systems Analyst

Responsibilities:

• Gathered business requirements for new business processes by interviewing the Subject matter experts (SMEs), conducting JAD sessions with stakeholders and documented them
• Carried out extensive analysis of the business requirements and subsequently developed high level Use Cases, Use Case diagrams.
• Prepared basic design diagrams including flow charts, data flow diagrams and class diagrams using MS Visio following the UML conventions.
• Analyzed existing data and worked extensively with analysts for Data Modeling. Functioned as the primary liaison between the business, operations, and technical teams throughout the project life cycle
• Producing ETL designs for application and data warehouse consumption.
• Data Validation during the data loading process in ETL framework.
• Planning and executing test cases that confirm business requirements and functional designs.
• Engaged in ETL, Data Migration, Data Mapping and Data Quality Analysis.

Confidential

Business Analyst/Project Manager

Responsibilities:

• Conducted one-on-one meetings and web-Conferences as well as JAD sessions with different stakeholders across multiple locations
• Documented artifacts, including but not limited to Use Case specification, Traceability Matrix and Process Flows.
• Responsible for Data conversion plan, source to target mapping, Data modeling
• Study of existing system, which loads the Monthly/Weekly Files for Data mart/Data warehouse.
• Involved in Database modeling and Implementation to add more sources to the current system.
• Worked on in-depth data analytics, identifying gaps in data integrity and
• Environment: Windows 7, User stories, J2EE, ASP.NET, SQL Server 2005, XML, GUI, HTML, Business Objects, Visio, MS Office Suite, Outlook, HP Quality Centre

Confidential

Business Analyst/Project Manager

Responsibilities:

• Provided support to Risk analysts, including application logic investigation, data analysis, production support and database support
• Lead BA on multiple projects on Business Intelligence systems with teams of 3, including MaRRs (Market Risk Reporting System) and ETL Reporting platforms. Including Client relations management, Liquidity/Volatility reporting and regulatory/compliance.
• Supported 64 risk reporting applications, providing data analysis, data mapping solutions and test plans and testing support
• Ensure business requirements / application functionality is consistent with regulatory mandates from Dodd-Frank Act
• Implemented phase one of Volker rule, helped gather requirements for phase II
• Participated in SIT testing for phase I Volker and oversaw UAT testing and support
• Used data mining applications like Excel, SPSS, Business Objects to generate models and reports rules based on the data analyzed from the data warehouse.
• Monitor trading limits across portfolios in all three asset classes (Equities, Fixed Income, Money Market Instruments.
• Responsible for writing project documentation. Including BRD’s, Requirements management plans, functional specifications, technical documentation, Use cases, Test Plans, Data models and training manuals.
• Built the small enhancement project line from the ground up. Generated a streamlined process to understand the various steps in the ETL process and create an effective and efficient change management process
• Support fulfilling open source obligations and resolving any relevant issues that may arise
• Strong problem-solving skills covering all aspects of the Bloomberg trading system such as FX, interest rate and credit products, pricing, Bloomberg Trade Feed, SWIFT Messaging, post-trade/clearing process, P&L reports.
• Interim Project Manager for small enhancement project line. Worked on Projects including Foreign Exchange, Liquidity Risk, Bond Trading, Commodities, Loans and Deposits, Currency Trading, and Equity Derivatives
• Environment: Windows 7, User stories, J2EE, ASP.NET, SQL Server Suite (SSIS, SSRS), XML, GUI, HTML, JavaScript, Business Objects, UNIX, Visio, MS Office Suite, Outlook, HP Quality Centre

Confidential

Insurance Advisor

Responsibilities:

• Assisted in developing a Web Based Registration System which performed functions to allow clients and employees to login to a webpage and view/adjust insurance policies.
• Provided operations support on all aspects of the insurance lifecycle from sales to underwriting, adjudication, claims, and account/billing.
• Completed statistical analysis of historical data using excel to establish trends in the company’s risk profile and drive new product development
• Environment: Windows XP, Java, PHP, Guidewire, ETL, SQL Server 2005, SSIS, HTML, SSRS, Excel, GUI, JavaScript, IIS 5.0, UNIX, Linux, Visio, MS Office Suite.