SUMMARY

• Proactive and result oriented. Experience in various positions within banking that includes Vendor Risk Management, Process Management, Change Management, Risk Management, Continuous Improvement, Project Management, Operations Management, and Credit Administration and Reporting.
• Good track record of increasing responsibilities and growth.
• Successful in driving operational excellence, risk resilient processes through in - depth understanding of business processes, innovative approach and leadership skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Process Analyst

Responsibilities:

• Consult with process owners and subject matter experts to complete all process documentation related to new and current processes, update procedures and work flows .
• Create job aids for existing / new processes
• Create and train business users on governance process and requirements

Confidential

Business Analyst

Responsibilities:

• Participate in discussions to decide on criteria for enhanced due diligence requirements for vendors.
• Participate in vendor risk control assessment meetings to develop templates to ensure all relevant Citizens policy requirements are captured.
• Design, generate and analyze reports to select vendor services that fit the requirements for enhanced risk assessment processes.
• Plan a calendar of governance meetings for the year to ensure all required services go through the governance. Monitor coverage and hold Impromptu meetings, if required .
• Coordinate with business partners to obtain and screen the risk assessment meeting materials like the Vendor Risk Assessment Summary, Business Strategy Template and the Risk & Control Mapping. Offer consultative assistance and participate in interviews where required.
• Organize and participate in challenge sessions with the Business Lines, Risk, Compliance and Policy Owners. Review preliminary results to build sufficient rigor to the risk assessment exercise and ensure that we are well prepared for the governance meetings.
• Conduct the challenge session, circulate minutes and action points and follow through to completion of actions by each business partner.
• Analyze the data gathered through the templates and develop inherent risk rating, control assessment and effectiveness, and residual risk rating.
• Continue to perform additional analysis and research to enhance the vendor risk assessment program. Search for and identify trends or patterns that occur across vendors or business lines, or have such potential.
• Design and produce appropriate management reporting across different levels.
• Create and maintain robust procedures and documentation to institutionalize all processes within Vendor Risk Assessment.
• Contribute to continuous improvement and value creation for the overall team and the organization.

Business Performance Analyst

Confidential

Responsibilities:

• Consult with process owners and subject matter experts to complete all process documentation related to new and current processes, update procedures and work flows .
• Review policies and procedures for adequacy and accuracy. Complete annual procedure and process flow reviews. Maintain inventory of over 1400 procedures.
• Proficient in process mapping using Microsoft Visio.
• Organize and facilitate monthly working group and Change Review meetings to document process changes. Circulate agenda and minutes to all stakeholders after each meeting. Follow up on action items.
• Participate in meetings with internal colleagues to identify process improvements and efficiency .
• Handle multiple projects involving re-branding of ~ 1400 procedures to a new procedure template and mapping all procedures to the regulations as required by Regulators.

Manager

Confidential

Responsibilities:

• Manage a team of 11 colleagues.
• Monitor work flow within the department to ensure that all deadlines are met
• Ensure the department is managed effectively through active leave planning and cross training
• Ensure continuous coaching and feedback to staff is done through monthly 1:1 meetings
• Ensure that all daily and periodic customer files are received and processed on schedule
• Develop and maintain customer profiles that identify key areas of activity and potential transaction risk using a variety of available tools, including analytic software and other databases, including MS Office Suite.
• Ensure all EFT processing requirements are met and jobs are run on a timely basis
• Perform periodic self-audits to ensure compliance with procedures, guidelines and regulatory requirements
• Analyze and evaluated operational procedures, recommended and implemented modifications to improve quality and efficiency
• Monitor and analyze payment activity to ensure compliance with OFAC requirements and Bank AML policy.
• Monitor international geopolitical, economic, and regulatory developments that may affect customer activity including changes in U.S. government sanctions programs
• Research and solved customer related inquiries and complaints
• Coordinated with internal and external auditors as required for periodic examinations

Confidential

Customer Service Representative / Banker

Responsibilities:

• Help potential customers by answering product and service related questions and offering appropriate suggestions
• Open customer accounts by verifying and recording account information
• Maintain customer records by verifying and updating account information
• Resolve product or service issues by understanding the issue in detail; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution
• Contribute to team effort by achieving and exceeding targets