SUMMARY

• Certified System Analyst professional with 10+ years of experience with internal and external business teams.
• System Analyst with 6+ expertise in Airline Operations, Retail & Pharmacy Domains.
• Conduct business and technical studies to align with business objectives.
• Develop and integrate the testing and implementation of information systems business solutions
• Experience in end to end workflow of Integrated Operations Monitor (IOM), COMPASS, itMC Airport Operations applications owned by United Airlines
• Suggest best practice on security and service delivery, design, develop and integrate business solutions.
• Experience in coordinating with global stakeholders to understand the business needs and implementing the gaps across regions.
• Responsible for prioritizing backlog, creating and accepting user stories
• SDLC Methodology - Waterfall and Agile
• Translating business requirements into highly specified technical specs and documents to enable technical teams to produce
• Develop policies and contingency plans to minimize the effects of security threats.
• Proficient in writing Functional Requirements Document (FRD)
• Adapt at creating and transforming business requirements into functional requirements and designing business models using UML diagrams (activity diagrams etc.) - context, Use Case, sequence activity diagrams in Enterprise Architecture, MS Visio, and Rational Rose.
• Facilitate meetings for defining business requirements and User Acceptance Testing (UAT).
• Conducting requirements analysis and preparing specific proposals for modified or replacement systems
• Experience in creating tasks and writing stories in MS TFS (Team Foundation Server)

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Completing business requirements of IOM (Integrated Operations Monitor) application in United Airlines NOC
• Completing business requirements of itMC (In The Moment Care) application in United Airlines Airport Operations project
• Completing business requirements of COMPASS application in United Airlines booking management system
• Transforming requirements into user stories in TFS (Team Foundation Server) platform
• Coordination with development and QA teams for requirements clearing sessions
• Procedure of defect logging and tracking till closure using HP Developing productivity accelerators such as reusable components, tools and techniques
• Identifying performance bottlenecks and providing solution for the same.
• Participate in weekly Client and Team meetings and send regular status updates to the Team members and client.
• Manage Defect Management process, report, analyze, and escalate problems and issues.
• Provide testing guidelines, training, and assistance to test executors and analysts.
• Provide daily and weekly progress reports of all stages of testing activities utilizing testing tools

System analyst

Confidential

Responsibilities:

• Excellent project deliveries for Avaya Softfone, IVR project for Walgreens CRM.
• Managed Reports & Dashboards for IVR projects as Salesforce Admin
• Gather requirements from different application and infrastructure teams to meet the compliance for the project.
• Assess the impact on the teams after the new change gets implemented.
• Use tools such as Microsoft Visio, Word, Excel, PowerPoint, SharePoint.
• Coordinate with MD’s of different applications on daily basis to notify them on the risk involved into their application settings
• Gather, Analyze and document requirements from different user groups and communicate those with the developers, QA and PM.
• Accurately identified the various groups and created pivot tables for further classification and thus, created a better understanding of the groups.
• Interacted with various department heads and senior management to conduct interviews and requirement gathering workshops.
• Solved business problems with proposed multiple solutions and pros and cons of each solution
• Interacted with application developers and communicated user needs and requirements.
• Developed test plans, reviewed test cases, reviewed test scripts and wrote user documentation.
• Prepared, scheduled and lead meetings between enterprise business and technical resources in preparation for demonstrations and site visits resulting in more efficient and productive meetings with fewer follow up questions and communications

Analyst

Confidential

Responsibilities:

• Understanding business functionality of OSCAR Application.
• Requirement Analysis, Designing, Testing using the Waterfall Methodology.
• Functional Specifications Analysis.
• Coordinating with the other NYK application groups like EDI, Pegasus, RIBS, IEIS, IEM applications to ensure that other systems are not impacted by changes done into Gentran Integration Suite business processes.
• Preparing test cases and thorough unit testing of the code to ensure that all the requirements are covered and to detect and eliminate any errors in the code. The HP Mercury Quality Center (MQC) tool is used for monitoring the test cases and control flows.
• Automating test cases using QTP tool
• Procedure of defect logging and tracking till closure using HP Quality Center