SUMMARY

• Goal - driven, Scrum Master-Certified and Six Sigma Green Belt Certified Business Analyst with 8 years of experience in ably leading cross functional teams to develop, document, and deliver creative Business Solutions through research and analysis of various requirements, business procedures, proprietary technology and key technical tools. Seeking job opportunity to utilize my analytical abilities and technical skills to drive the achievement of innovative Business goals through cost-effective solutions, in order to positively contribute towards the growth of my employing organization.
• Experienced in agile SDLC and carrying out project management phases. (35 PDUs earned in Project Management Course work + research project.)
• Excellent problem solving, communication and analytical skills for understanding the business requirements, business rules/processes and detailed design of the application.
• Expertise in conducting feasibility studies, requirements gathering, analyzing the business process, documentation, change management and conducting review sessions.
• Proficient in documentation and review of business documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specifications (SRS).
• Knowledge of Data warehousing concepts and Extract Transform and Load (ETL) processes.
• Extensively used SAP, used SQL Scripts/Queries for Data Verification, Validation and SSRS SQL Server Reporting Services.
• Experienced in SOAP API and REST API; also worked with Statistical Analysis (SAS) tools.
• Recurrently conducted Joint Application Development (JAD) Sessions with end-users, SMEs and development team for project meetings, walkthroughs and client interviews.
• Competent in creating Unified Modeling Language (UML) Diagrams for Business Process Modeling like Use Case Diagrams (UCD), Activity Diagrams (AD), Sequence Diagrams (SD), and Data Flow Diagrams (DFD).
• Facilitated Change Management across entire process from project initialization to testing through project delivery, software development & implementation, management in diverse business & technical environments in accordance to the Agile Methodology.
• Proficiency in SCRUM Framework using Agile Methodology and Iterative Software Development Life Cycle Process.
• Worked with the project team to determine appropriate Test/Deployment Plans and supported the product launch.
• Experience in working closely with Project Stakeholders, SMEs and Technical Teams to understand and communicate the requirements & specifications for new applications with internal and external customers and stakeholders.
• Coordinated with Analysts, Managers, Developers and Testers for complex projects during the SDLC.
• Sound familiarity with testing tools to design and develop Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Eagan, MN

Responsibilities:

• Acted as the highest-level internal consultant within technology and business groups by reengineering technical processes for greater efficiencies with significant impact to the business.
• Conducted User Interviews and Workshops to gather accurate Business Requirements.
• Conducted sprint management and performed the role of a scrum master.
• Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs.
• Analyzed requirements utilizing various methods (e.g., sample data from SQL queries, screenshots, reports, prototype screens, sourcing information, and other data models) and developed user stories & Use case documents as required.
• Created SQL Scripts for demonstrating the prototypes and for verifying the result sets for all technical user stories and use cases.
• Also used SQL scripts to analyze the root cause when there were production issues on the distributed side.
• Used Statistical Analysis Systems and tools to populate results and reported to upper Management on performance metrics in different project phases.
• Collected and documented Business Process related rules and information about different stakeholders from Flight operations SMEs and utilized the knowledge to structure technical solutions offered by the IT team to the Operations team/Business users.
• Completed GAP Analysis and Impact Analysis in detail on all entities for a source system and incorporated all requested changes within deadline through effective Change Management process.
• Prepared questionnaires based on the System Analysis performed for all features and utilized the same for new development and UAT activities.
• Conducted extensive Joint Application Development (JAD) sessions for all business-related issues.
• Utilized corporation developed Agile SDLC methodology. Used Jira (Kanban Boards) - Confluence, Version One and MS Office software to perform required job functions.
• Extensively used automated test tools of Mercury like Quality Center, Quick Test Pro, Win Runner, Test Director, Performance and Load Runner Testing.
• Reviewed and approved Business Requirements Documents and Functional System Design Documents.
• Provided technical expertise along with the team in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• Participated in transforming strategic expertise architecture and designed principles into Specific System Requirements and Specifications.
• Mapped current processes and offered recommendations for improvement periodically.
• Developed Change Management model and processed every step through recording and reporting results of Impact Analysis.
• Skillfully created and implemented multiple process/change requests for review to determine cost, resource estimates and other requirements.
• Participated in User Acceptance Testing (UAT) and created a user manual for easy transition of Business Users from every day manual processing to the newly established automated system.

Environment: VersionOne, Jira-Confluence, UML, SharePoint, MS Word, MS PowerPoint, MS Excel, MS Outlook, MS Project, MS Visio.

Sr. Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Worked on Fixed Income, Bonds and Bond Trading Cycle, Equities and Equity Trade Cycle, Annuity products, Derivatives (Options and Futures), Portfolio Management, Wealth Management, and Sales and Marketing.
• Responsible for developing and supporting requirements for service flow of Corporate Actions, Corporate Actions Response, Currency, Free Movement, Mutual Fund and Annuity Order along with Execution, Non-Financial Transactions and Trading Operational processing in Comerica's global wealth management platform.
• Conducted User Interviews and Workshops to gather accurate Business Requirements.
• Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs.
• Assisted in identifying and quantifying Credit Risk, Operational Risk and Market Risk.
• Effectively contributed in planning and formulating AQMS Documentation, assisted in Quality Center requirements tracing, processing test plans and lab reporting.
• Analyzed requirements utilizing various methods (e.g., sample data from SQL queries, screenshots, reports, prototype screens, sourcing information, and other data models).
• Used SDLC (System Development Life Cycle) methodologies like RUP and Waterfall.
• Created SQL Scripts for demonstrating the prototypes and for verifying the result sets.
• Used Statistical Analysis Systems and tools to populate results and reports in different project phases.
• Collected information and requirements about different Entities and attributes from FDS.
• Completed GAP Analysis and Impact Analysis in detail on all entities in CCL for a source system and incorporated all requested changes within deadline through effective Change Management process.
• Prepared questionnaire based on the System Analysis performed for all entities.
• Conducted extensive Joint Application Development (JAD) sessions for all business-related issues.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and MS Office software to perform required job functions.
• Extensively used automated test tools of Mercury like Quality Center, Quick Test Pro, Win Runner, Test Director, Performance and Load Runner Testing.

Environment: Fidelity IMPACS, Fidelity Savings Time, Fidelity Finance Management, Mainframes, COBOL, Monarch, JCL, Heavy SQL scripting, SSRS, SAS, SOAP, REST, API, SharePoint, Quality Center, Quick Test Pro, Win Runner, Test Director, Load Runner.

Business Systems Analyst

Confidential, New York, NY

Responsibilities:

• Gathered User and Business Level Requirements from SMEs from various departments and designed the Functional Specific Requirement collection approach based on the project scope.
• Reviewed and approved Business Requirements Documents and Functional System Design Documents.
• Provided technical expertise in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• Participated in transforming strategic expertise architecture and designed principles into Specific System Requirements and Specifications.
• Played an important role in finance organization, departments and on financial tools like accounting principles, ETL.
• Documented business processes and analyzed procedures to made sure that they met the changing business needs.
• Mapped current processes and offered recommendations for improvement.
• Developed Change Management model and processed every step through recording and reporting results of Impact Analysis of the Improved system.
• Acted as the highest-level internal consultant within technology and business groups by reengineering technical processes for greater efficiencies with significant impact to the business.
• Skillfully created and implemented multiple process/change requests for review to determine cost, resource estimates and other requirements.
• Supported User Acceptance Testing and wrote or executed Test Scripts when needed.
• Participated in User Acceptance Testing (UAT) and created a user manual for easy transition of Business Users from every day manual processing to the newly established automated system.

Environment: RUP, UML, SharePoint, MS Word, MS PowerPoint, MS Excel, MS Outlook, MS Project, MS Visio.

Business Analyst

Confidential, Downers Grove, IL

Responsibilities:

• Gathered requirements from stakeholders for provider management and member management.
• Modeled the “AS-IS” process flow and the “TO-BE” process flow and analyzed the gap and developed the action steps to fill the gaps.
• Conducted Risk Analysis and developed mitigation plans.
• Conducted Impact Analysis when there was any change in the requirements and updated the Business Requirements Document (BRD) and Systems Requirements Specification (SRS).
• Developed the User Interface (UI) prototypes to capture and validate requirements and spike solutions to the current problem.
• Designed Functional Specifications for the target physical database.
• Developed UAT Test Cases associated with the Functional Requirements.
• Maintained a weekly status report for the requirements team and incorporated the same to the PMO status reports send to CMS.
• Analyzed EDI X12 data elements captured by the existing system to validate it against the data elements required for new system. Contributed in creating API process modelling and result generation.
• Participated in developing Test Plan, Test Scripts and Test Scenarios, and designed user documentation.
• Worked with BA Lead in reviewing the System Change Documents (SCDs) to identify the differences of IDX LIVE and IDX RM environment.
• Converted HIPAA 835 and 837 X12 file format into flat file by using UltraEdit, EDI Environment Management Tool (EEMT), and dropping the files on SeeBeyond.
• Ran files through HIPAA validator tool, Claredi to identify the errors.
• Ran accept, reject, and pended cafes using IDX LIVE and IDX RM and used BeyondCompare to identify the differences.
• Created ERAs and HIPAA 835 and HIPAA 837 Outbound files using EDI Queue Manager, and EDI EOB Run Manager.
• Closed the runs for the current Release and generated email, reports, and other necessary documents for the upcoming Release.

Environment: Windows 2003/2010, Citrix, IDX LIVE, IDX RM, MS Office Suite, SOAP, RESR, API, MS Visio, MS SQL Server, SSRS, SharePoint, HP ALM, ClarEDI, BeyondCompare, SeeBeyond, UltraEdit.

Business Systems Analyst

Confidential, Indianapolis, IN

Responsibilities:

• Implemented project management tool and workflow process, improvements for the design and development teams to effectively organize, manage and deliver all Discovery network requests.
• Gathered requirements for letter generation process to identify gaps or changes that were needed and implemented them through change management process model.
• Understood Business Requirements to create Test Plans and Test Scenarios reflecting the business and user needs.
• Involved in conducting Quality Assurance sessions to validate System Testing outputs.
• Involved in User Acceptance Test (UAT) following the completion of the System Testing.
• Created RTM to trace the Test Scenarios back to BRD.
• Organized team meetings for weekly updates for the manager.
• Designed and executed Test Plans, tracked defects and got them resolved to ensure that Business Requirements and Functional Specifications were tested and fulfilled.
• Supported in creating Test Plan and Test Cases for the application in the maintenance environment using Quality Center.
• Utilized RUP Iterative guidelines for development of the application.
• Provided daily and weekly updates to managers on application status to help prepare accurate project timelines and resource estimates.
• Prepared and drove documentation and training sessions thereby helping users learn the new features and behavior.
• Drove working sessions with new team members to facilitate knowledge transfer and ensured smooth transition of roles and responsibilities.
• Used Rational Clear Quest for defect tracking, facilitating and monitoring the process.
• Involved in UAT for the final testing of the application in the production environment.
• Participated in Bug-Review meetings with Software Developers, QA Engineers, Managers and suggested enhancements to the existed application from business perspectives.

Environment: HTML, Visual Basic, MS Word, MS Excel, MS PowerPoint, MS Access, Rational Requisite Pro, Rational Rose, MS Visio, MS Project 2000, Visual Studio .NET, Load Runner, Adobe Photoshop.