SENIOR BUSINESS SYSTEMS ANALYST Resume

SUMMARY

Enthusiastic, versatile business intelligence and IT professional, skilled in creating high - value business growth. MicroStrategy Certified Decision Support Engineer with 15+ years’ experience.
Expert at harnessing Lean Six Sigma Black Belt and MicroStrategy skills to successfully manage complex, multimillion-dollar projects from concept and design through implementation.
Strong database design experience. Proven track record creating revenue generating solutions for large-scale private and public-sector businesses across multiple industries. Known by executives and colleagues as effective communicator, dynamic team leader, and contributor to team efforts.
Able to deliver high-quality results in fast-paced environments on tight deadlines. Able to work independently without supervision and implement appropriate decisions.

AREAS OF EXPERTISE

MicroStrategy—Mobile, Web, Architect, Dashboards, Reports, Transaction Services through version 2019
Teradata, SQLServer, Oracle
Business Intelligence
Database Design/SQL—Query Design, Tuning, Table/Index Creation, ETL, Stored Procedures
Agile and Waterfall Methodologies
JIRA
PeopleSoft EPM
Lean Six Sigma Black Belt
Software Development Lifecycle (Full SDLC)
Big Data
IT, Finance, Marketing, Product Development
Proof of Concept Design
Project Manager
Product Manager
Team Leader

TECHNICAL SKILLS

MicroStrategy, Power BI, Teradata, Oracle, SQLServer, HTML, CSS, Agile Methodologies—JIRA, Microsoft Office—Excel, PowerPoint, Word, Access, Outlook.

PROFESSIONAL EXPERIENCE

SENIOR BUSINESS SYSTEMS ANALYST

Confidential

Responsibilities:

Developed customer demographic tracking system and report package based on big data; merged Sprint web traffic data with third-party demographic data. Also developed and supported all sales and performance reports for Sprint products managed by product development team, including visual voicemail, SMS, Sprint music generating $600M annually.
Determined and obtained data for published infographic showing daily smartphone usage trends during and after Black Friday.
Authored user stories for Agile-based ad customer portal and multiple android phone apps.
Sold six customer intensity and propensity analytics along with demographic analysis packages valued $1M+ to clients, including Royal Caribbean, Samsung, and LG.

SENIOR IT ANALYST

Confidential

Responsibilities:

Guided MicroStrategy projects and manual analysis compilations; developed key performance indicators for digital media products such as music and voice traffic analysis for the fraud group.
Deployed Lean Six Sigma processes using Sigma XL software to reduce music download errors by 60%. Statistic reached by tracking through detail data with regression analysis to determine contributing factors and flow of events.
Used cell tower data to uncover cell phone farm providing fraudulent long-distance service over Sprint network. Identifying and stopping this issue prevented estimated $350M in fraudulent calls.

BUSINESS ANALYST, MICROSTRATEGY ARCHITECT AND DEVELOPER

Confidential

Responsibilities:

Oversaw all phases of the SDLC for multiple MicroStrategy projects including customer care, retail, project costing, and premium services.
Led team design efforts to gauge requirements for retail VP to store manager performance tracking. Used requirements to design and build tracking system; enabled upper management and store-level managers to see and quickly correct problem areas and quickly correct them.
Developed IT project costing system to track IT actual cost performance to forecasts; solution employed to keep IT projects on budget and eliminate costly manual tracking.

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

Recognition for 2 cost savings proposals with verified savings, one for over $100K
Developed PC based contract audit system used by Confidential and the Defense Contract Audit Agency of the Federal Government.
Supported classified pricing proposals.