SUMMARY

• Result driven business analyst, highly skilled and experienced in Agile development process for diverse requirements. Expert with data analysis, business process improvement, and wealth management applications.
• Uses root cause analysis to recognize issues, design, develop and deliver software enhancements that lead to cost savings. Exceptional planning and implementation capabilities.
• Areas of expertise are; SDLC - SAFe Agile methodology with SCRUM framework, management tools like JIRA/VersionOne, gathering, evaluating and understanding data and application requirements, testing methodologies, project planning, implementation and disaster recovery.
• Strong experience in SDLC, High understanding of Agile/SCRUM practices
• Vast experience and knowledge in Banking & Finance products, Wealth Management and Financial Markets such as Credit Card processing business, Mutual Funds, Equities, Fixed Income, REITs and Annuities
• In-depth knowledge in PegaSystems, Mainframe, API’s, web services and end user GUI application development
• Experienced with HP QC quality management system for consistent, repeatable software testing
• Proficient in preparing excellent documentation using Microsoft office suite including Word and Excel, and Power Point presentation
• Excellent analytical, decision-making, problem-solving, team, and time management skills
• Familiar with system design and incorporating customer feedback into user stories and backlog grooming. Act as a Scrum Master activities to keep scrum process running within the team
• Wide knowledge in planning, estimating and scheduling the business analysis tasks
• Expertise in MS Visio/IBM Blueworks Live for Business Processes Mapping for successful business and functional decisions
• Excellent written and oral communication skills along with exceptional client relationship experience

TECHNICAL SKILLS

• PegaSystems (PRPC), Mainframe, API’s, web services, wealth management apps, branch banking apps, call center apps, Remedy
• MS Office/Project/Visio/Excel/SharePoint, Lucidcharts, IBM Blueworks Live
• Waterfall, Agile, SAFe (Scaled Agile Framework) SCRUM, Kanban JIRA/Version One
• HP Quality Center
• SDLC, Project Planning, Software Development Life Cycle (SDLC), Scrum, Project Scope Development, Agile Testing, Agile & Waterfall Methodologies, User Acceptance Testing, Visio, JIRA, Version One, Data Analysis, Integration, Business Requirements, Mutual Funds, Fixed Income, Securities, Securities Regulation, Stocks, Finance, Insurance Products, IBM ODM, IBM BPM, web services, PegaSystems

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Work as business architect to design the Credit Card Call Center Servicing Application for Retail Payment Services.
• Successfully and timely implemented new features under modernization projects like Digital Roadmap, that added a huge business value, offer new enhance services and features that are currently not offered by competitors
• Design and develop visual and interactive components for web-based applications on PegaSyatems
• Responsible for assisting the business line with requirements and working with the application development team to create a functional architecture
• Work with business and technical requirements on day to day basis to understand the project needs and translate the requirements into Functional Designs reflecting impacts to user facing front end systems
• Participates in testing, training, and implementation of applications.
• Work with product owner to refine acceptance criteria/business requirements to document specifications
• Document web application wire frames, mockups, use cases, flow diagrams and other tools related to functional specifications
• Skilled at discerning business rules for complex systems and become a subject matter expert (SME) on how the system works
• Actively Involved in training and implementation of applications
• Serves as consultant to internal business groups on process improvement projects designed to improve their business results.
• Participates in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective
• Provides guidance concerning business implications of development projects
• Reviews and validates test plan approaches for proper functionality coverage, coordinate and execute test plans with testers and looks for an opportunity to improve testing process

Scrum Master

Confidential

Responsibilities:

• Perform scrum master responsibilities and acts as a leader as part of an agile team to deliver high value software solutions that contribute to the success of technology initiatives in an Agile environment
• Works with stakeholders and team members for efforts in quicker delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity
• Provides overall guidance for team to adhere to Agile principles and practices. Arrange, facilitate and schedule meetings, demos and decision-making processes to ensure that the proper collaborative process is in use, this includes sprint team backlog grooming, estimating and sizing efforts, release planning, sprint planning daily standups, and retrospectives
• Facilitate team transparency by escalating impediments and shares progress by the team to the appropriate channels
• Actively engage in defining and managing action items, identifying issues and risks, adjusting scope, and identifying tasks necessary to complete planned work.

Confidential

Business Systems Analyst

Responsibilities:

• Collaborate with Product Owner and Product Manager to translate business requirements as Epics, User Stories and Acceptance Criteria to deliver quality products
• Develop a professional rapport with the project stakeholders and maintain an excellent level of client satisfaction that include liaison between development teams and user community
• Provide support, facilitate issue resolution encountered during User Acceptance Testing
• Support the creation of a strong test plan and execution of test scripts to ensure project quality
• Support the development of test scripts for functional testing, ensuring that all identified requirements have been thoroughly tested
• Provide on-going project support for regression and system testing
• Effectively research of product questions within an area of expertise
• Provide coaching, mentoring, and training to team members and facilitate user story workshops
• Participates in project estimation process and contributes in Brokerage Industry Committees
• Develop and validate successful implementation project plans
• Properly document all discovered defects, and keep system documentation repository updated
• Assist documentation department to accurately document all system enhancements
• Report project status to stakeholders as well as Project Management or Senior Executives

Confidential

Business Analyst

Responsibilities:

• Gathered requirements from key stakeholders, customers and subject matter experts to define the scope and requirements of financial systems
• Ensured business objectives are clearly understood so the user requirements are defined and prioritized in a way to deliver the most amount of value in the least amount of time (process improvement)
• Developed system requirements specifications encompassing functional and non-functional requirements
• Proactively supported knowledge sharing across Financial Support Desktop and Enterprise Systems
• Analyze data integration strategies to customize simultaneous analysis of data from new and old environments (system enhancement)
• Generated test cases in accordance to the test approach document, analyze test results, isolate performance issues and identify areas for performance improvements
• Effectively and efficiently organized interviews, workshops, and training

Confidential

Business Relationship Banker

Responsibilities:

• Maximized the depth and profitability of customer’s relationship by partnering with financial advisor, loan and business specialists in consumer banking sector
• Achieve personal production goals by expanding existing relationships and acquiring new interactions, utilizing effective calling techniques and leveraging bank products and services
• Identified prospects, high balance and high potential clients for relationship building
• Profiled potential clients to uncover and understand needs, then advised or referred
• Sold personal and business banking products, and followed up on client concerns and requests

Confidential

IT Business Analyst

Responsibilities:

• Served as a bridge between end-users and IT consultants during technology development projects
• Analyzed marketplace, industry and technology trends that impact product scope and system innovation
• Modified processes and procedures to achieve project goal and to solve technical complications
• Defined specifications, requirements, objectives and data models for application development
• Assessed available technologies and recommend solutions to consulting team
• Influenced clients, business partners and service providers regarding hardware or software selection
• Researched client needs and technology related to system design and enhancement that deliver technical guidance and advancement of business implications
• Established proper governance values that enable an organization to avoid penalties, fines, and lawsuits
• Handled internal IT issues, assigned them to corresponding departments for fixes
• Tracked technology updates, disputes and configuring resolution with consulting members
• Ensured system upgrade and modifications where required, familiar with live and real time operations
• Dealt with software/hardware configuration, network interface and platform settings