SUMMARY

• Seeking a challenging position where my proven technical and communication skills will contribute to a corporation by working independently and in a team environment to achieveproject deliverables successfully by implementing contemporary business processes and system solutions.
• Over 10+years of experience in implementing Business Process flows, Case tools, Business Analysis, Quality Assurance and Verification and Validation testing.
• Responsible for project coordination including planning and implementing content across all work flows while ensuring that security, risk and compliance requirements were met.
• Excellent experience in CPQ (Configure Price Quote) using Selectica and apttus for Confidential CRM systems
• Excellent experience in Product Management for Healthcare and Energy Clients using Salesforce tools.
• Experience in FieldFX CPQ for Confidential Salesforce team to automate the quoting process.
• Experience in Implementing the Invoicing module in FieldFX system from current JDE system
• Extensive experience in Requirement Gathering Analysis via user interviews, walkthroughs, and existing system documentations resources and procedures.
• Skilled in interacting with the business users to identify business and information needs to initiate process changes and creating Use Case Analysis including Use Case Diagrams, Use Case Scenarios, Activity Diagrams, Sequence Diagrams, based on UML methodology using tools such as Rational Rose, and MS Visio.
• Strong experience in writing Business Requirement Documents, Functional Specifications Documents including Use Cases, and preparing Test Plans, and Test cases.
• Strong experience in driving the development of business solution by working with the development team on the requirements through question /answer sessions and regular meetings
• Co - ordinated with Offshore team on driving the deliverables from development, testing and Configuration Management team activities on daily basis
• Co-ordinated with the Testing team to develop the test plan, test scripts and work for the test cycles completion.
• Experience in supporting UAT testing with business users to ensure the product is developed as per customer expectations
• Worked with IT and Business team at different milestone deliveries to get the signoff by ensuring the deliverables were met on time.
• Extensive experience in Software development life cycle (SDLC), including Agile, Waterfall and waterfall - scrum.
• Good knowledge of FDA regulations needed to test healthcare products to ensure patient safety.
• Experienced in multiple system design modeling methodologies such as Rational Unified Process (RUP).
• Strong experience in Load testing using HP Load Runner tool .
• Excellent knowledge of Black Box testing on client-server and Web based applications, and tracking requirements and trouble tickets using HP ALM.
• Extensive experience in setting up environment for lab test for Invasive Cardiology and X-Ray products of Confidential .
• Experienced in defect management for functional testing using IBM Clear Quest and DOORS
• Strong analytical and problem solving skills
• Excellent interpersonal, communication and customer relational skills.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows 2000/XP/NT.

Databases & Tools: MS SQL Server 2000, MS Access and Toad

Languages: SQL and UML

Internet Technologies: HTML, XML and HTTP concepts

Software: MS PowerPoint, MS Visio and MS Web

Web Technologies: Microsoft FrontPage

Quality Management: Quality Center, HP Load Runner, Rational ClearQuest, IBM DOORS, Rally, TFS

Multimedia: Adobe Photoshop

Methodologies/ Frame work: Data Modeling, Business Modeling, Use Case Diagrams, Sequence Diagrams, Activity Diagrams.

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Salesforce Business Analyst

Responsibilities:

• Understand the current Service Now case creation process and end to end ticketing system process and doing fit - gap analysis to incorporate them in Salesforce
• Provided end to end Product Management for the Case creation solution by conducting analysis and creating requirements.
• Participate in workouts with team and stakeholders to understand and document the current system methodologies
• Provided solution for the Salesforce best practices for Customer Service implementation
• Created the Business process requirement document based on the requirements gathered from all stake holders.
• Created the User stories in Salesforce Agile Accelerator tool and tracked the User stories for revision and updates
• Operated in 2 week sprints with flexibility on length based on immediate functionality concerns.
• Provided Demo for the application developed at the end of the 2 week sprints and consolidated feedback from users on the issues if any
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Co-ordinated with Development team on queries for the requirement
• Co-ordinated with Testing team on queries for the requirement for test case creation.
• Authored and maintained overall Test Plans including a detailed description of the item being testing and its scopeuser requirements, environmental needs, risk assessment and approach/methodology.
• Created Test cases for each requirement to address test requirement
• Recorded objective evidences for each testing and logged bugs for issues found in the system
• Worked as an SME on Customer Service case creation knowledge to groom new team members and support the user communities for answering questionnaire on day to day basis
• Interacting with clients and all stakeholders to prioritize requirements.
• Supported the UAT testing of the application with the end users.
• Conducted Weekly Status Update meetings to track the overall Program delivery and highlight any major issues in the Program as and when needed.
• Worked on the End User Manual document as part of the deliverables

Environment: Salesforce lightning, Salesforce Agile Accelerator, MS Excel, MS Word, MS Excel, MS Word.

Confidential, Houston, Texas

FieldFX Business Analyst

Responsibilities:

• Understand the Manual quoting process and product structures and doing fit - gap analysis to incorporate them in FieldFX CPQ
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.
• Provided end to end Product Management for the CPQ solution by conducting analysis and creating requirements.
• Participate in workouts with team and stakeholders to understand and document the current system methodologies
• Provided solution for the FieldFX CPQ implementation
• Created the Epic, Requirement and Feature in TFS system based on the requirements gathered from all stake holders.
• Operated in 3 week sprints with flexibility on length based on immediate functionality concerns.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Authored and maintained overall Test Plans including a detailed description of the item being testing and its scopeuser requirements, environmental needs, risk assessment and approach/methodology.
• Created Test cases for each requirement to address test requirement
• Recorded objective evidences for each testing and logged bugs for issues found in the system .
• Worked as an SME on CPQ knowledge to groom new team members and support the user communities for answering questionnaire on day to day basis
• Interacting with clients and all stakeholders to prioritize requirements.
• Supported the UAT testing of the application with the end users.
• Conducted Weekly Status Update meetings to track the overall Program delivery and highlight any major issues in the Program as and when needed.
• Worked on the End User Manual document as part of the deliverables

Environment: Agile, Salesforce lightning, FieldFX CPQ, Team Foundation Server, MS Excel, MS Word, MS Excel, MS Word.

Confidential, Wauwatosa, Wisconsin

Business Analyst

Responsibilities:

• Participate in workouts with team and stakeholders to align the business process across SalesForce and Confidential system.
• Authored and maintained overall Test Plans including a detailed description of the item being testing and its scopeuser requirements, environmental needs, risk assessment and approach/methodology.
• Reported progress to all stakeholders through Sprint Burn - Down Reports, Iteration Burn-Down Reports, and velocity target updates.
• Operated in 3 week sprints with flexibility on length based on immediate functionality concerns.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Record objective evidences of observed results, recording software defects, reporting bugs and assigning them to the concerned department/ person using Clear Quest. Validated Medical Devices associated with the upgraded software and involved in Laboratory Equipment Qualification (IQ, OQ, PQ).
• Developed IQ/OQ Test Scripts/Protocols and revised SOPs to address test requirement. Performed Gap analysis and successfully implemented Remediation plans to fix the gaps.
• Performed computer system verification and validation for all phases to comply with FDA regulations.
• Performed extensive and thorough GDP (Good documentation practices) on several verification documentations by changing, updating and rewriting design verification protocols to ensure FDA compliance.
• Monitored the design, Manufacture and installation of medical devices in the process to satisfy 21 CFR 820 regulations.
• Used IBM Doors to create, maintain, execute and update user and design verification protocols.
• Working experience on setting up lab test equipment and setting up PC and Servers and deploying software onto target systems.
• Conducting remediation for the verification and validation results in order to make sure all the evidences are recorded and stored according to Good Documentation Practices.
• Performed Regression testing upon receiving new builds and updated the test cases according to the new build.
• Involved in Performing Migration testing from older versions to new versions.
• Reviewed and approved documents such as: Intended Use, Software System Assessment, Part 11 assessmentsValidation Plan, Remediation plans, Software Design Requirements, test plans, Traceability Matrix, Test Protocols with results and Validation Reports.
• Performed gap analysis and prepared the corresponding remediation plan to check for compliance.
• Extensively involved in testing the entire application using Manual Testing procedures.
• Conducting peer reviews for the reports generated by other Engineers and provide every day status update.

Environment: Agile, MyWorkshop, ClearQuest,IBM Doors, Rally,MS Excel, MS Word, MS Excel, MS Word.

Confidential, Wauwatosa, Wisconsin

Salesforce CPQ Business Analyst

Responsibilities:

• Business requirement analysis with the team and use Value Stream Mapping to design the to-be business process for the Inquiry to Order process
• Understand the LCS product structures and doing fit-gap analysis to incorporate them in SWB
• Understood the Product Controllership requirements of GEHC business and downstream impact on the Configure, Price, Quote CPQ workflow
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.
• Operated in 3 week sprints with flexibility on length based on immediate functionality concerns.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Resolved conflict, improved morale and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across departments
• Researched, identified and implemented enhancements to internal systems which eliminated unnecessary procedures and saved 5 hours per week for the cBOM Model Validation and promotion to Production environment.
• Developed Use cases and Workflows for proper mapping of the LCS business CPQ requirements to do as is implementation in SWB CPQ application
• Validated the different systems based on CSV(Computerized Systems validation) standards in order to comply with the FDA UDI regulations .This required documentation of evidences to provide a “high degree of assurance ” that a computerized system will consistently perform according to the predetermined specifications and quality attributes. FDA and other regulatory bodies can close down a business that does not comply with their regulations. Hence CSV validation is an important part of Confidential system validations.
• Develop User Stories that meet the requirements of a User Requirement.
• Review User Stories developed by the Functional team so that they fulfil the basic CSV requirements of each use case statement being unique, attainable, testable and traceable
• Coordinating with the program CM team during the instance/environment building activities and communicating the instance availability timelines to the relevant stakeholders for the Infrastructure Qualification (IQ) phase.
• Coordinating with and supporting the program Testing team during the System Testing activities for the Operational Qualification (OQ) phase.
• Coordinating with and supporting the Business Functional team during the User Acceptance Testing activities for the Product Qualification (PQ) phase.
• Coordinating with and supporting the Business Functional team & Program Testing team during the Regression Testing activities before the Production cut-over Go Ahead sign-off.
• Worked as an SME on CPQ knowledge to groom new team members and support the user communities for answering questionnaire on day to day basis
• Coordinating with the Business Functional team, Program Technical and Testing teams for the development of the respective sections in the Requirements Traceability Matrix document and facilitate the review and approval activities by VM and IT Compliance teams.
• Participate in workouts with team and LCS product managers to understand their unique configuration, pricing and quote document requirements and create configuration and pricing rules
• Interacting with clients and all stakeholders to prioritize requirements.
• Manage the delivery of use cases, System Requirement Specification documents, Conceptual Design Documents and Test Scripts as per standards
• Release management and cut-over planning
• Created a mapping of the Product Rules from cBOM to do an analysis of how it can be implemented in Apttus
• Mentoring and grooming team members and other business analysts in terms of domain and functionality

Environment: Agile, MyWorkshop, GPM, Oracle Apps, SOA, Webmethods, Crossworlds, Java, JavaScript, PL/SQL, Shell script, Selectica, Quality Center, UML, MS Visio, MS Excel, MS Word, Rally

Confidential, Wauwatosa, Wisconsin

Business Analyst

Responsibilities:

• Business requirement analysis with the team and use Value Stream Mapping to design the to-be business process for the Inquiry to Order process
• Understand the current IT architecture and GEHC SalesForce roadmap
• Participate in workouts with team and stakeholders to align the business process across SalesForce and Sales Workbench systems CPQ requirements
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.
• Operated in 3 week sprints with flexibility on length based on immediate functionality concerns.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Resolved conflict, improved morale and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across departments
• Created Screen Mockups for the new System requirements for SWB CPQ functionalities interacting with clients and all stakeholders to prioritize requirements.
• Understand interface requirements from SFDC to SWB CPQ, GPM to SWB CPQ and from SWB to ERP system for order processing
• Manage the delivery of use cases, System Requirement Specification documents, Conceptual Design Documents and Test Scripts as per standards
• Validated the different systems based on CSV(Computerised Systems validation) standards in order to comply with the FDA UDI regulations .This required documentation of evidences to provide a “high degree of assurance ” that a computerized system will consistently perform according to the predetermined specifications and quality attributes. FDA and other regulatory bodies can close down a business that does not comply with their regulations. Hence CSV validation is an important part of Confidential system validations.
• Develop User Stories that meet the requirements of a User Requirement.
• Review User Stories developed by the Functional team so that they fulfil the basic CSV requirements of each use case statement being unique, attainable, testable and traceable
• Coordinating with the program CM team during the instance/environment building activities and communicating the instance availability timelines to the relevant stakeholders for the Infrastructure Qualification (IQ) phase.
• Coordinating with and supporting the program Testing team during the System Testing activities for the Operational Qualification (OQ) phase.
• Coordinating with and supporting the Business Functional team during the User Acceptance Testing activities for the Product Qualification (PQ) phase.
• Coordinating with and supporting the Business Functional team & Program Testing team during the Regression Testing activities before the Production cut-over Go Ahead sign-off.
• Coordinating with the Business Functional team, Program Technical and Testing teams for the development of the respective sections in the Requirements Traceability Matrix document and facilitate the review and approval activities by VM and IT Compliance teams.
• Mentoring and grooming team members and other business analysts in terms of domain and functionality

Environment: Agile, MyWorkshop, GPM, Oracle Apps, SOA, Webmethods, Crossworlds, Java, JavaScript, PL/SQL, Shell script, Selectica, CVS, Quality Center, UML, MS Visio, MS Excel, MS Word