SUMMARY

• Dedicated, ambitious Information Technology professional pursuing a position as a Senior Business Analyst/Product Owner .
• Possess strong abilities in data mining, business analysis, verbal and written communication skills with an excellent technical aptitude and exceptional soft skills to accompany technical skills.
• Experience in project management principles, methodologies and structure as well as project management software tools and leadership experience.
• Strong experience in Agile software development methodologies such as Scrum and Kanban.
• Assist project managers, product owners, subject matter experts, developers and third - party vendors in interpretation of business needs with functional and non-functional requirements with experience and development of new applications in the healthcare, and capital finance domains.
• Extensive experience working within a team environment and in a stand-alone position with minimal supervision as well as project management tools such as JIRA and Rally for project planning and tracking.

AREAS OF EXPERTISE

• Six years IT experience in multiple roles
• Agile, Scrum, and Kanban experience
• Business Requirements Gathering
• Cross team collaboration abilities
• SQL Query Writing Ability
• Prior experience in coding principles
• Ability to work with multiple projects
• MS Office Suite/Proficiency with Excel
• Project Management Experience
• Jira/Rally Project Tracking Software

TECHNICAL SKILLS

• SDLC, UML, and Agile Development; Visual Studio 2008-2015
• MS Office; Visio; Excel; VB.NET; Linux; Kali Linux .NET 4.5
• Github; JavaScript; HTML5; SQL Server; Python; Wordpress

PROFESSIONAL EXPERIENCE

Confidential

BUSINESS ANALYST

Responsibilities:

• Business Analyst for patient experience survey software platform.
• Primary liaison between business partners and development team.
• Guide a team of eight developers and three QA’s to deliver new functionality, enhancements, and defect resolution as defined by the product owner and project manager.
• Prepare planning sessions each quarter as prioritized by the product owner and slot work for each iteration of the quarter as well as determine the amount of work through the input of the team.
• Lead daily Scrum meetings to monitor progress of current iterations .
• Create epics, features and user stories using technical documentation, business requirements, wireframes and mockups.
• Create User Acceptance Criteria based on Business Requirements.
• Plan weekly meetings with the product owner to groom the backlog and prioritize work for the following quarter or patch releases.
• Act as the primary Subject Matter Expert and meet with management after every sprint to discuss work delivered during each sprint.
• Extensive experience with Rally for project planning, tracking and delivery.
• Work closely with QA’s to develop testing strategies both manual and automated.

Confidential

CONSULTANT/TECHNICAL BUSINESS ANALYST

Responsibilities:

• Primary Consultant and Business Systems Analyst/Technical Business Analyst for capital finance division of Confidential Bank.
• Lead Technical Business Analyst for migration project from legacy IBM mainframe system (COBOL) to Java based enterprise level web application for capital finance department of Confidential Banking .
• Participate in daily Scrum meetings to monitor progress of current sprints .
• Create user stories using technical documentation, business requirements, wireframes and mockups.
• Create User Acceptance Criteria based on Business Requirements.
• Create documentation such as Functional Specification Documents, Business Requirements, and Requirements Traceability Matrix for QA testing.
• Assist Scrum team in story pointing and backlog grooming.
• Work with SME’s and UI/UX team in new system design and functionality.
• Extensive experience with JIRA and Confluence including using JQL querying for creating of custom dashboards.
• Work closely with entire team to generate Sprint sessions and effectively manage software deliverables.
• Extensive technical background with strong soft skills for effective communication and fluent in English.

Confidential

PRODUCT SPECIALIST

Responsibilities:

• Level one and level two triage and support of financial and administrative software.
• Use of JIRA ticketing system to report issues and enhancements as well as knowledge of Confluence and Salesforce.
• Ability to resolve client issues from front end instruction and training to backed database manipulation using SQL scripts.
• Participate in weekly team meetings to resolve current and outstanding JIRA issues.
• Ability to speak to technical and non-technical clients to resolve software related issues.
• Work directly with third level teams as well as offshore developers to create solutions and enhancements to the current software platform.
• Experience in creating workflows for improvement of current automated processes.

Confidential

PRODUCT SUPPORT SPECIALIST

Responsibilities:

• Level one and level two triage and support of marketing and tracking software.
• Salesforce, Confluence, and Slack experience.
• First point of contact for clients seeking resolutions to software related issues.
• Participate in stand-up Agile meetings to improve customer service.
• Ability to speak to technical and non-technical clients to resolve software related issues.
• Work directly with third level teams as well as developers, project managers, and subject matter experts pre-and post-release as well as direct client communication.
• Experience in a call center environment.
• Strong technical background as well as people facing skills to assist in faster recognition and resolution of problems and necessary enhancements with software.

Confidential

IT TECHNICAL SPECIALIST

Responsibilities:

• Technical implementations specialist for SaaS web-based sustainability software.
• Systems included Core as well as supply chain sustainability solutions using Agile development methodology.
• Technologies used include, Oracle PL/SQL, and MS Office Suite.
• Creation and modification of PL/SQL scripts to enhance functionality or create new functionality for existing clients.
• Work directly with DevOps teams as well as support teams pre-and post-release as well as direct client communication.
• Ability to convey technical nomenclature into laymen’s terminology for more effective communication of changes to clients and end users.
• Solid understanding of workflows as they pertain to RDMS systems and relationships.

Confidential

CONSULTANT/SENIOR IT BUSINESS ANALYST

Responsibilities:

• Primary Consultant and third-party technical liaison and solutions specialist to internal Marathon Product Quality Team and internal devops IT team.
• Primary liaison for DevOps team and project sponsor in the development of a custom enterprise level database for retrieval, modification, and input of data as it relates to the testing and refinement of light petroleum products, “gasoline, diesel, etc.” using Agile methodology and Six Sigma quality standards. Estimated cost savings after project completion was approximately 750,000 to 1 million dollars.
• Led discovery meetings with mid to high level management involving third party software solutions as well as MPC custom solutions.
• Assist with creating workflows to automate solutions for end users.
• Extensive experience with internal and external customers.
• Primary resource for creation of test scripts for UAT testing as well as lead UAT tester.
• Secondary duties include but are not limited to assisting IT in Unit testing.

Confidential

BUSINESS SYSTEMS ANALYST/PRODUCT OWNER

Responsibilities:

• Assist IT network engineers in customizing config files in XML to work in multiple environments of software development for application implamentations.
• Reverse engineer legacy test scripts and re-engineer them to constantly updating end user requirements for testing.
• Generate Visio flowcharts to project managers and owners to define high level milestones to be achieved by analysts and software developers to easily communicate milestones.
• Project manager using Agile Methodology to create and enhance existing banking and finance applications in test, production, and training environments.
• Lead Project Manager for multiple projects including mid and enterprise level projects using the Microsoft stack.
• Lead technical and business liaison, project manager and Subject Matter Expert for Implementation, update, and maintenance of Fiserv banking software.
• Thorough involvement of application development process from discovery meetings to creation of tasks and timelines to go live and post-training process.
• Generate Visio flowcharts from business requirements to developer teams for application development.
• Experience with generating test scripts in Excel VBA and and Python for third party automated processes.