SUMMARY

• Senior Business Analyst with 8+ years of experience in Airlines and Travel Industry.
• Identifying, qualifying and contracting new airlines MRO accounts throughout North America to develop, maintain and grow Iberia’s identity and presence in the maintenance, repair and overhaul sector of the airlines industry.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Proficient in Creating and Transforming Business Requirements into software requirement specification (SRS) using MS Word and Rational Requisite Pro.
• Experience in working with Agile and very strong in tools like Jira, Version One, ALM etc
• Created User Requirement Specification (URS), Functional Requirement Specification (FRS),business process flow System.
• Experience working with business users to analyze and document business requirements and system functional specifications for projects that follow Service Oriented Architecture (SOA).
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Rational Rose & MS Visio.
• Daily & weekly planning and execution of customer calls / visits and coordination with airline technical directors/committees pertaining to client specific MRO activities.
• Have good Agile methodology experience (Scrum, RUP, XP, i.e. Iterative Development and Project Management).
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members and experience in writing automated scripts, designing Test procedures, Manual Test cases
• Deep understanding the knowledge of Risk analysis, Securities (Stocks and corporate bonds) and their valuation, Portfolio Management (risks and returns) and analysis, Asset Allocations Bond pricing, etc. Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.
• Developed programs providing software development, maintenance and technical support to various airline companies utilizing the IBM Transaction Processing Facility (TPF) operating system.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Built reports to monitor system performance and supported airline management group.
• Expertise in providing advanced software engineering graduate level course dealing with agile methodologies like SCRUM, FDD, DSDM, XP etc.
• Involved in mentoring specific projects in application of the new Software Development Life Cycle based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Development of mission critical airline applications in Assembler - H on Transaction Processing Facility (TPF) for the Departure Control Systems.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirement

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Facilitate meetings with developers, system analyst and testers to collaborate resource allocation
• Worked on periodically southwest crew application release management and support .
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conduct user interviews at both in-house and client locations, gathering and analyzing requirements using Requisite Pro.
• Conducted problem solving analysis and provide timely resolutions to High Priority Production Call Tickets, Root Causes for Travelport Agents and Airlines.
• Effectively designed and implemented airlines applications for the TPF real time and off-line systems.
• Generate new business by proactively targeting airlines accounts and ensure that value propositions are maximized and retention is proactively lasting
• Design and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Implemented Popup Panels into Same Day Travel Screen of the Delta Airlines Agent Travel Research and Sales System.
• Carry out additions, modifications or removals to IT components in order to introduce new or improved functionality to the users using ITIL (IT Infrastructure Library) method.
• A control surface located on the trailing edge of each wing tip. Deflection of these surfaces controls the roll or bank angle of the aircraft
• Responsible for identifying and documenting business rules and creating detailed Use Case
• EDRS provides the public including airlines and federal agencies abilities to search aircraft documents by N-Number and/or Serial Number. EDRS will retrieve documents in PDF format such as Airworthiness, Aircraft Registration, Suspense
• Conducted extensive requirement analysis and performed business using casewise modeller
• Thoroughly studied the requirements for the process re-engineering
• Developed business case which included results of the business-impact assessment, gaps identified, alternative solutions, risk assessment, preliminary work plans, resource requirements, and a budget for completing the initiative. Performed requirements gathering from the business users of the system while adhering to SDLC industry best practices. sWorked as Delivery Manager to manage Caribbean Airline Passenger Revenue Accounting Project ­
• Involved in using Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used Rally software extensively to write User Stories, assign tasks to individual team members.
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Mentored junior Analysts and programmers in the TPF programming design concepts.
• Involved in creating an in house web application to generate PNR records, passenger records with unique reference number.
• Developed models to project revenue and costs to support budget forecasting and strategy development. Prepared standard monthly reporting.
• Responsible for the initial development, implementation, and support of a TPF system for the client.
• Was responsible for indexing of the tables in that data warehouse.
• Created meaningful reports for analysis & integrated the Performance Testing in the SDLC.
• Acted as a liaison between Southwest Airlines and The Union.
• Reverse Engineered the existing ODS in to Erwin.
• Develop Logical and Physical data models that capture current state/future state data elements and data flows using Erwin.
• Worked on implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Responsible for testing Business Requirement Specifications, to capture functionalities at all E-Commerce touch points and assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Involved in resolving problem tickets opened in TPF IT Database.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Identify, research, Realize, investigate, analyze, define and document business processes and Use Case Scenarios.
• Perform Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Conduct workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules

Confidential, Miramar, Florida

Business Analyst

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models.
• Understood and articulated business requirements from user interviews and then convert requirements into technical specifications.
• Interacted with SME's, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Design, build, and maintain ColdFusion applications and NAVAIR website and Airworthiness website on NIPR network.
• Integrated Popup Panels into the Screens used in the Delta Same Day Travel Functionality of the Delta Airlines Agent Travel Research and Sales System.
• Worked within Coldbox framework on NAVAIR site and multiple frameworks on Airworthiness site in Agile Scrum environment.
• Manage user security on Crew Management Applications for various groups within the Southwest Airlines organization. Perform quarterly audits to assure SOX compliance.
• Experience in handling very complex Business Requirements and translate them into functional requirements according to the good requirements standard that BSM Architecture team has embraced. Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the End-Users.
• Architected, Developed configured Service Interface from Concur to Vought to receive travel expenses through FTP w/pgp communication.
• Implemented Premenos EDI with Hertz & Delta Airlines and Xign internet EDI (Order to Pay service (XPSN) Xign Payment Services Network), with Sprint.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Use SOAP web service for sending patient files in XML format. Used XML for transfer patient data and for validating airlines information.
• Supported the software developers and testers on related fields of travel domain including understanding of the client documents related to the travel projects.
• Wrote hardcopy/online TPF System Operations, TPF Application Programmers, TPF System and General Macros,
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Responsible for s upervised computer operations staff and operated mainframe systems for TPF, MVS, VM, JES2&3, CICS, IMS, and DB2.
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole Software Development Life Cycle process.
• Supported the managing director and sr. Manager in their roles as the business partner to the Air cargo division.
• Provide the management team with financial analysis in the areas of revenue analysis, product line profitability, forecasting and financial projections, budgeting, and financial modeling and trend analysis.
• Responsible for all web development, E-commerce and optimization and web strategy and corporate website and self-service intranet site
• Update and maintain application code used to communicate between the two TPF systems.
• Participate in transitioning and to ensure a clear and complete understanding of requirements to the development team and assisted in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing.
• Collaborated in building a business analysis process model using Rational Rose, Requisite Pro and Visio.
• Work with the leadership, architects, and other team members to define metrics and performance goals.
• Review project deliverables for completeness and quality and compliance with established standards.
• Responsible for collaborating with Team Leads to coordinate project schedules, budgets, request management, and work authorization.
• Experienced in Waterfall SDLC, V Model, Agile testing process; testing of applications in Iterative testing methodology in a rapid deployment model.

Confidential, Long Island City, NY

Business Analyst

Responsibilities:

• Analyzed Requirements and created Business requirement Document (BRD), Current businessprocess flow, Future business process flow,Use Cases, Use Case Diagrams, and Activity Diagrams using Microsoft Visio.
• Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Performed extensive business process analysis including data analysis and GAP analysis.
• Prepared and analysed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Supported the software developers and testers on related fields of travel domain including understanding of the client documents related to the travel projects.
• Acted as a liaison between Southwest Airlines and The Union.
• Use SOAP web service for sending patient files in XML format. Used XML for transfer patient data and for validating airlines information.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Provided general TPF and Applications background to Independent Test Team for new Regression Test Enhancement project.
• Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
• Responsible for creating Business Requirement Specifications, to capture functionalities at all E-Commerce touch points.
• Implemented custom data collection systems. Systems allowed to move all online and IVR data collection in-house and managing personnel allocation and SDLC process for systems projects enhancements
• Analyzed the system for the effectiveness of the E- commerce operations
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Worked with the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
• Verified data in XML messages using TPF-specific XML testing tools, verified XML structure through presence/absence of data, and verified triggering of pre-arrival message to customers based on business rule.
• Prepared Logical Data Models that contains set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
• Responsible for providing analytical support in the Design, Development and Implementation of Project.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Documented and analyzed business requirement to create a multiple payment types such as; credit card, gift card, pay pal based on Ecommerce platform.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Prepared internal Business Requirements Document (BRD) and specifications for reports.
• Analyzed functional problems and determines techniques and requirements most feasible for processing the data.
• Participated in the evaluation of several test tools to be used with the introduction of TPF/C code the online system.
• Used ALM for test management, and JIRA / Version One for Agile Scrum and requirement/project management tool .
• Conducted interviews with key business users to gather requirement and business process information.
• Conducted group interviews and JAD (Joint Application Development) sessions, created agenda and documented analysis in requirement gathering.
• Documented High Level Requirements as per the users and converted them into Detailed Business Requirements.
• Created Use Cases, Business Flows, Process maps and Work Flows Diagrams for effective plans
• Involved in data analysis and generated reports with Business objects.
• Worked closely with business unit personnel and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.
• Developed Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Wrote SQL queries as per the project requirements.
• Created business requirements documents, functional requirements documents and flowcharts in Visio
• Used MS Project to manage project schedules, deadlines, resources and collaborate on the project.
• Managed and tracked project progression by coordinating with various teams
• Created UML diagrams such as use case diagram, activity diagram and the sequence diagram in Visio to document the daily business process for three regions.