SUMMARY

• Proactive, confident, goal - oriented, pragmatic and attentive Business System Analyst with over 9 years of experience in Retail/E-commerce and Banking domains with a focus on designing, development, implementation of business processes and system solutions.
• Certified Scrum Master with a thorough understanding of Agile principles and Scrum ceremonies. Experienced and have detailed knowledge about Product Catalog-Google Cloud Platform, Order Management System, Customer Relationship Management (CRM i.e. Salesforce), E-commerce platforms.
• Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques including, but not limited to Interviews, Requirement Workshops, Prototyping, Survey/Questionnaire, JAD Sessions and Brainstorming.
• Skilled as a liaison between technical team and management, change agent and a servant leader with an ability to communicate technical information to non-technical stakeholders.
• Experienced in providing business value-oriented conflict resolution.
• Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), Use-Case Specification, High Level and Low-Level Documents (HLD/LLD), User Story, Acceptance Criteria. Experienced in conducting User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept.
• Helped Scrum teams in story point estimations using various techniques. Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA and HP ALM. Experienced in creating Prototypes, Wireframes and Mock-Up Screens to visualize Graphical User Interface (GUI) as to understand the layout of the interface using tools like Balsamiq Mockups and Mockup Screens.
• Well versed with backlog prioritization techniques (MoSCoW, Business Value, and Kano) and estimation techniques (T-Shirt sizing, Planning Poker, Complexity buckets, value streaming and technical risk-based estimations).
• Thorough understanding of the preparation and use of Unified Modeling Language (UML) diagrams including Process Diagram, Activity Chart, Use Case Diagram, Sequence Diagram, Data Flow Diagram and ER Diagram using MS Visio and Draw.io to support system design and helped in identifying primary actors and business process flow around entities. Well versed in writing SQL queries to do data manipulation for analysis and reporting.

TECHNICAL SKILLS

OPERATING sYSTEMS: Windows 10/macOS 10.13 High Sierra/ Android 7.0 Nougat, Linux

MODELING tOOLS: MS VISIO, MOCK UP screens, Balsamiq, Draw.io

SDLC Methodology: Waterfall-SDLC, Agile-Scrum, Water Scrum Fall-Hybrid

BUSINESS sKILLS: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling.

DATA WAREHOUSING: Data Modeling, Data-Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/ Drill Down, Pivot, Informatica Power Center, CA Platinum Repository

PROJECT MANAGEMENT TOOLS: MS Project, MS SharePoint Server

EQUIREMENT mANAGEMENT: JIRA, Confluence, MS Office (2007, 365 suite)

TESTING TOOLS: HP QC, Postman, Swagger, Cucumber, SOAPUI, Selenium

Reporting/BI tools: Tableau, Power BI, MS Excel

DATABASES/Datawarehouse: Microsoft SQL, Oracle, HBase, Amazon Dynamo DB, S3, Hadoop, Amazon Redshift, Google Spanner, Big Query

LANGUAGES: C, C#, R, Python, Java, HTML5, CSS, XML, JSON, PL/SQL

ReTAIL tools: IBM WebSphere Commerce platform, IBM’s Sterling order management system, Salesforce CRM, IBM Web Content Management, SAP CRM module, Adobe Experience Manager, Eloqua

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Responsible to define Omni - channel product catalog for all Confidential s client (Selling Channels included are Stores, eCom, Mobile App, Call-Centre). Identified business priorities and defined the scope of milestones and releases.
• Elicited requirements for small/big ticket & channel based use-cases by working closing with stakeholders from cross-functional teams like inventory, pricing, shipping, locations, search etc.
• Analysed catalog data (i.e. Product, UPC, reviews, category etc.) from different data sources like Mainframe dBs (DB2), Oracle dB, third-party API services .
• Analysed UI requirements for eCom and mobile app which need to be supported by catalog services.
• Defined Product & UPC entity model for Omni channel catalog by analysing various existing catalog services.
• Created SQL queries for data analysis and data validation.
• Created API Service contracts for clients consuming Omni-channel catalog micro-services.
• Created Confluence documentation on Capability-Feature-Epic mapping and gathered requirements.
• Created data-dictionary to define attributes with business context for Omni-channel catalog data.
• Created feature traceability document from origin of the data in mainframes to Google Spanner dB to exposing in an API Services and Big Query View .
• Defined Epics in JIRA and created user-stories in JIRA by clearly defining acceptance criteria and requirement for data pipeline & catalog services.
• Created various data mapping document along with data analyst by identifying data sources of required attributes (for UPC, Product etc.) along with data types and understanding system logic . Helped in database design by contributing through requirement analysis and data analysis .
• Reviewed EDD change logs for database design changes and provided clarity to rest of the team on designed changes. Helped data architect in designing Big Query tables & views for elicited requirements.
• Responsible to review Cucumber feature files for functional tests coverage in data-pipeline.
• Used Postman tool for validating developed API services for end-client integration testing .
• Helped Scrum Master in creating delivery timelines and setting up project roadmap.

ENVIRONMENT: Scaled Agile-Scrum, Micro service Architecture, Mainframe system - DB2, Oracle DB, Golden Gate, Strim, Cassandra DB, Google Spanner DB, Cloud pub-sub, Big Query, Apache Beam, Cucumber, Rest Assured framework, Postman, PACT, JIRA, Confluence, MS-Office 365, MS-Visio, Aqua Data Studio, Java 11, DevOps tools.

Confidential - NJ

Business Analyst & Project Coordinator

Responsibilities:

• -Elicited business requirements by working closely with stakeholders to analyze and define their needs.
• Identified business/requirement priorities from multiple stakeholders and defined scope of a release at hand.
• Gathered requirement to build and test custom portlets using IBM WebSphere version 8.x. Designed reports for authoring environment in WCM to have track of content created by authors for Store communications.
• Created user stories to migrate the legacy applications by identifying the sources and their transformation in the target system environment through data mapping.
• Analyzed retail operation requirements to identify technical requirements for IBM Web Content management and WebSphere portal.
• Created business requirement documents (BRDs) and use case diagrams for legacy applications migration to SharePoint by doing GAP analysis.
• Worked on building features like enterprise search on WebSphere portal using Elastic Search and capability like incident management for stores under companywide initiative to improvement merchandise planning.
• Conducted User-Story grooming session with developers, testers and support team to understand the complexity of the requirement for high-level effort estimates and to define acceptance criteria for the user-story with holistic view.
• Co-ordinated and guided UI/UX designers in designing user-friendly UX and in creating front-end wireframes and mock-up screens for Web-pages. Created use-case scenarios and workflow diagrams using MS-VISIO.
• Responsible for defect management by tracking logged defects over JIRA and ensured all the high-priority defects get closed to maintain consistency in builds.
• Conducted demo/UAT preview session in large groups to provide guidance for User Acceptance Testing (UAT) and ensured UAT Sign-off /approval received from business stakeholders before project Go-Live.

ENVIRONMENT: Agile-Scrum/Waterfall, IBM WebSphere 9.x/8.x, IBM DB2 9.7x, IBM WCM 9.x, IBM HTTP Server-WebSphere Portal 9.x, IBM WCM Authoring, Jenkins, GitHub, JIRA v.8, Maven, Selenium, Google Analytics, MS-Office 365, SharePoint, MS-VISIO, REST APIs, JAVA EE7,, MS-Teams, MS-Project, MS-EXCEL, IBM Lotus Notes, Elastic Search.

Confidential

Business System Analyst

Responsibilities:

• SFDC requirement elicitation and converted business requirements to technical specifications, designing the solution and work closely with Stakeholders, Architects, Developers and Deployment teams. Managing users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Contributed and gathered requirement to design and development of campaigns for Confidential ’s mobile application by creating user story and defining acceptance criteria for them over JIRA. -Used Salesforce marketing cloud’s personalization and content builder for developing audience personas, goals and KPIs (for customer segmentation based on personalization) for e-commerce platforms.
• Created Formula Fields, Validation Rules, Workflows and approvals, Process builders for the flexibility and functionality of force platform application and to help automate the different types of actions based on organization processes. Worked with integration platforms, API integrations SOAP, REST with other systems for extracting the data from the home-grown applications by using the home-grown web services.
• Worked with development and deployment of code through changesets from sandbox to production environments. Designed and created reports to determine most popular items by age range, geography and profession and other parameters to make informed decisions on inventory.
• Used A/B testing and Multivariate testing to put out right content for customers and to improve brand awareness. Responsible for UAT testing, performed as Defects/Enhancements Manager on UAT test environment.
• Created Test Cases for functional scenarios, Test Plans for all the processes using CONFLUENCE. Used CUCUMBER for Behavior Driven Development and used MAVEN to build the project and connect it to JENKINS CI Tool.

ENVIRONMENT: Agile-Scrum,Eclipse,Force.com IDE, Workbench, SOQLxplorer, Jenkins, JIRA/Confluence, Oracle Database server11g,ios environment, Amazon DynamoDB(AWS), Amazon Redshift, .Net framework 4.5,Maven,Custom Import Wizard, Apex Data loader, MS Windows, LINUX, Salesforce integration tools, SOAPUI.