SUMMARY

• Highly motivated Business Analyst and Business Administration graduate and with excellent interpersonal skills with the ability and confidence to interact with all people, teams’ members, stakeholders, and various levels of the organization and with a good exposure to Supply Chain Management
• Ability to produce quality work products with attention to details
• Strong computer skills including a good working knowledge of MS Office and Visio
• Strong analytical, process - oriented, problem-solving/issues-resolution skills along with strong communication skills, and ability to work independently and as a team member in a global setting
• Ability to understand and evaluate complex information quickly
• Strong motivation and adaptability to learn and understand new technologies
• Ability to communicate effectively in both verbal and written forms
• Good understanding of business needs, End-to-End flow, Business requirements, methodologies and tools
• Hands on experience of creating and transforming business requirements into functional specifications, use cases, business models, data models, UML diagrams (class, activity, sequence, and sequence diagrams)
• Experienced in various phases in Project Life Cycle, Requirement gathering, Design, and Testing
• Experienced in retail environment familiar with Supply Chain Management concept and highly interested in pursuing carrier in the business side of filed
• Profound knowledge and skill to perform UAT testing to validate system from the user’s perspective
• Strong leadership skill to lead any team towards the project goal and achieve project milestone
• A knowledgeable resource capable of implementing industry best practices and processes to keep pace with the changing world
• Dedicated enthusiastic business major in an import/export environment

TECHNICAL SKILLS

• MS Office Suite/Office 365: Shared Point, MS Project, MS Outlook, MS Excel, MS Access, MS Power PointMS Visio
• Jira, XML, SQL, HP ALM, qTest Manager

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Planning, designing, and development of business processes
• Providing recommendations in enhancing and expediting business activities
• Collecting, compiling, and interpreting business data and drafting reports
• Conducting clients' meetings, understanding and integrating their business needs into technology
• Capturing and developing Business flowcharts, Epics and Feature stories based on existing and new project related flows and business requirements and updating project Shared Point and Jira
• Participating in user story mapping meetings and capturing user stories based on story mapping discussions
• Attending user story review meetings with individual teams and different project stakeholders
• Working closely with development and QA teams during testing software releases
• Attending daily stand-up meetings during development and testing process

Confidential

Accountant, Bookkeeper, Business Analyst

Responsibilities:

• Responsible for recording and classifying the accounting transactions of the business
• Responsible for setting up and maintaining the company's accounting system and responding to the firm's accounting data in an appropriate and responsible manner
• Key player of requirement gathering using interviews, meetings, document analysis, requirements workshops, suveys, business process descriptions, business analysis, task and workflow analysis, brainstorming, focus group discussion and prototyping
• Working with the QA team for creating and reviewing test plan and test cases for both manual and automated testing
• Responsible for identifying the accounts in which transactions should be recorded
• Recorded, analyzed and presented metrics from adjustment management process to senior consultants and client managers, which improved the efficiency and effectiveness of client’s adjustment management process. Develop as many solution methods as possible, attempting to keep costs low
• Explain and advise all service options to stakeholders including time and cost estimates
• Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
• Assists in the business process redesign and documentation as needed for new technology
• Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation
• Work with business partners with one business function to align technology solutions with business strategies
• Supports several moderately complex business processes
• Assists Project Manager responsibilities in preparing and facilitating the project plan for smaller projects
• Conducts feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems

Confidential

Sales Supervisor

Responsibilities:

• Assisted the Store Manager in the implementation of company policies and standards
• Supervised employees in their assigned tasks and oversaw the work of retail staff in the store environment
• Responsible for evaluating performance and quality operations of the store
• Coordinated the shipping and receiving of merchandise
• Solving problems at a day-to-day level and assisting customers
• Identifying customer inquiries and complaints and making appropriate recommendations for corrective solutions to meet their needs and expectations
• Planning and executing alternatives to develop cost reduction procedures for minimizing costs and expenses and preparing sales and inventory reports in an accurate and timely manner
• Executing all store activities and operations with respect to organizational SOP’s and standards and achieving sales target within set timeframes
• Managing purchase orders to maintain stock inventory for various products to enhance sales activities and making product deliveries at a later stage as per requirements

Confidential

International Business Specialist Intern

Responsibilities:

• Understanding of all service levels and their importance
• Back up any position within the department as necessary
• Proper understanding of lane segments/service/cost
• Assist in producing required shipping documents for both Imports/Exports and domestic
• Assist in developing and overseeing department KPIs
• Manage and monitor on time performance
• Build and maintain relationships with vendors for feedback and improvement opportunities
• Communicate with foreign agents for shipments coordination
• Customer Service
• Organizing, registry, classification, and data entry of department’s documentations