SUMMARY

• Analytical and performance - focused professional, offering broad-based experience in integrating business analysis and information technology; complemented with strong background in system and application implementation, project management, data visualization, and user documentation.
• Skilled at providing innovative business solutions to meet and surpass organizational goals, while keeping abreast with the latest industry tools and trends.
• Effective at multitasking and capable of accomplishing tasks and ensuring strict compliance with set-forth organizational standards.

TECHNICAL SKILLS

• Microsoft Office Suite (Word, PowerPoint, Excel, and Access) | Dynamics CRM | Oracle
• Business Objects | SRC | Hyperion | SAP | Kronos | PeopleSoft | Data Warehouse | Visio | Microsoft Project | Dynamics 365 | Cognos
• Crystal Reports | Report Builder
• Oracle Database

PROFESSIONAL EXPERIENCE

Confidential, Troy, MI

Business Analyst

Responsibilities:

• Liaised with business and technical team members to meet system requirements.
• Built reporting system to monitor and solve system defects in a timely and professional manner.
• Arranged meetings among Business, Technical, and Testing teams to improve understanding of defects and come up with action plans and resolutions.
• Guaranteed prompt, proper, and accurate new system processing transactions through SAP.
• Scheduled change requests while examining and resolving any issues between ALPHA and SAP
• Generated queries for HP Quality Center, a defect reporting system and ALPHA, a loan servicing system, for team member’s assessment.
• Rendered training to team members with regard to ALPHA queries through Microsoft Access.
• Acted as team member on input systems, in charge of ensuring team’s readiness for go live.
• Enabled the Finance Team to identify system defects by developing a daily reporting system
• Supported team members in analyzing data from a loan servicing system (ALPHA) by formulating queries.
• Initiated investigation and thorough research on transaction and posting issues between ALPHA and SAP.

Confidential, Township, MI

Senior Business Analyst

Responsibilities:

• Determined and documented requirements for new software in collaboration with operations and management staff.
• Constructed process maps for business case and organization while proposing the most appropriate software according to their need.
• Coordinated with numerous vendors with regard to software packages evaluation and process gaps identification.
• Collaboratively worked with different departments in learning various processes and recognizing process gaps.
• Utilized Agile methodology in managing Dynamics 365 project as well as customizing business and systems requirements.
• Modified Dynamics 365 in accordance with company needs and maintained system administrator for Dynamics 365.
• Carried out several tasks including developing testing plans, completing tests, and administering user acceptance test.
• Keenly assessed numerous options to improve process, communications, and reports.
• Took charge of presenting Microsoft Dynamics 365 and software package to their business.
• Structured a customized email notification system and a reporting system for internal and external customers.
• Successfully received the Outstanding Dedication Award for 2017 CRM Microsoft Dynamics 365 implementation.
• Played an integral role in completing user testing and training along with Microsoft Dynamics 365 application.

Confidential, Township, MI

Consultant

Responsibilities:

• Presided over the billing process through project data monitoring.
• Examined software package to run the business without utilizing Excel spreadsheet.
• Coordinated with outside consultant in executing Dynamics 365 and overseeing the entire project.
• Took charge of formulating customized solutions, modules, and reports, as well as migrating historical data.
• Held responsibility in tracking consultant time for budget and several overages explanation.
• Served as system administrator and software expert, responsible for upgrades and databases with accounting software.
• Spearheaded Dynamics 365 project, from beginning up to final implementation.
• Handled the completion of user testing and training, along with Microsoft Dynamics 635 execution.
• Systematized the billing process, thus reducing errors and redundancies.
• Made major contribution in correcting errors in the billing process, thus resulting to faster transactions and correct billings.

Confidential, Troy, MI

Senior Business Analyst

Responsibilities:

• Supervised meetings and reports with regard to requirements implementation and improvements.
• Communicated with end-users, internal customers, and programmers in ensuring the accomplishment of requirements.
• Generated project plans to guarantee conformance of all parties and formulated automated test scripts and plans for proper function of the system.
• Rolled out PeopleSoft billing and accounts receivable modules, along with end-user training sessions and testing.
• Functioned as liaison among IT staff and end users, in charge of facilitating communications and finishing projects.
• Made use of Microsoft Project in constructing weekly project plans.
• Acted as project leader for several implementations of PeopleSoft accounts receivable and finance upgrade.
• Worked as lead business analyst, accountable for PeopleSoft accounts receivable execution.
• Ensured proper function of software through requirements interpretation and performance testing.
• Attained all standard software development documentations by utilizing Agile methodology.

Confidential, Detroit, MI

Finance Business Partner, Cost Allocation Specialist

Responsibilities:

• Designed statistical database to review statistical record, boost ability and productivity, and measure various programs.
• Strategically performed segment pricing as well as profitability analysis and support.
• Enhanced key performance indicator dashboards and reports while delivering enterprise-wide reporting.
• Assumed accountability in arranging annual financial plans and monthly forecasts as well as maintaining cost accounting Cognos cube.
• Improved processes and integrity by establishing various requirements.
• Produced monthly reports through SharePoint and maintained complete recording of old documents.
• Rearranged company process through efficiency and automation.