SUMMARY

• Solutions - driven Business Analyst with 8 years of experience in leading cross-functional teams in the analysis, design, development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
• Well balanced understanding of business relationships and Subject Matter Expertise in different Line of Businesses, domains, and business requirements.
• Worked for financial and technical solutions and helped the teams at all levels.
• Knowledge of Software Development Life Cycle (SDLC) and a thorough understanding of its phases like Requirements, Analysis, Design, Development and Testing.
• Experience in business requirement elicitation/gathering techniques like interviewing, questionnaires, brainstorming, focus groups; conducting Joint Application Discussions (JAD), project meetings, reviews, walkthroughs, customer interviews and coordinating various technical and managerial teams at all levels
• Expert in the environment of various project methodologies - Traditional Waterfall, Agile, Scrum.
• Extensive experience in writing functional specifications, performing and managing detailed and complex business requirements.
• Experienced in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development.
• Handful experience with tools like Quality Center and JIRA, Brio, MS Office suite Focused technologist with good technical and business acumen, problem solving skills, and proven dedication to efficiency and accountability.
• Results and solutions-driven with demonstrated excellence in professional ethics, organizational, interpersonal and communication skills.
• Proven ability to multi-task and handle multiple projects/work simultaneously and capacity to coordinate and communicate across multiple teams.
• Very comfortable interacting with different stakeholders like Project Manager, Business Analysts, Security Analysts, Developers, clients/end users and ability to understand and translate business requirements in a language that everyone can understand.
• Great experience managing requirements and coming up with detailed use cases and functional requirements.
• Experience reviewing KIs, making changes, process improvement, risk assessment, business continuity planning, maintaining workflows, use cases, test plans. MS Excel, MS-PowerPoint, MS Visio, MS Project, Outlook, SharePoint), for requirements management, UAT, analysis use case development, design, documentation, project management, data extract, flow diagrams, presentations etc.,
• Well Experienced in the creation of Test Strategy, Test Plan and Test Cases from the Requirements document. Experienced in Defect Life Cycle (Bug Life Cycle) analyzing bugs and interaction with development team members to fix errors.
• Proficient in co-ordination of Defect Reporting and monitoring the status of using JIRA and (Quality Center) QC. Ability to work individually and in team coordinating and resolve issues with team of SME’s and stakeholders.
• Acted as a liaison between Domain SME and Development Team ensuring smooth workflow. Worked closely with project managers, SMEs and staff to understand and brief the requirements and specifications for new applications along with re-engineering the existing applications, evaluate the cost/benefit analysis on requirement requests and change requests.
• Managed the requirements and prioritized user stories by proficient use of management tools like TFS, HP ALM and used JIRA for defect management.
• Experience in analyzing the Business Requirements and documenting them into artifacts like Business Requirement Document (BRD), Functional Specification Document (FSD), and Functional Requirement Document (FRD).
• Experience in Handling Change Request Management and implemented the change effectively by using change management process.
• Experience in performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis
• Extensively used SQL scripts/queries for data verification and validation
• Conducted Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end-users, SMEs' and development team for project meetings, walkthroughs and customer interviews.
• Collaborated with QA teams for creating and reviewing Test Plans and Test Cases.
• Experience creating and managing defects in the Quality Center.
• Strong Analytical and Problem-Solving skills, Multi-Tasking abilities. Self-motivated, flexible, knowledgeable, hardworking, and detail-oriented person. Good communicator, coordinator and organizer.
• Worked with business users as well as senior management and Participated in walkthroughs with the management and developer team
• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity.
• Knowledge in analyzing, creating and thorough understanding of preparation and use of Business Process Modeling Notation (BPMN) to Unified Modeling Language (UML) diagrams including Process Diagram, Business Flow Diagrams, Activity Diagram/Chart, Use Case Diagram, Sequence Diagram, Data Flow Diagram and ER Diagram using MS Visio, Rational Rose and Lucid Chart.
• Capable of adapting to new and fast changing technologies quickly to deliver quality product on time.
• Strong communication, written and presentation skills.

TECHNICAL SKILLS

Methodologies: SDLC, Waterfall, Agile/Scrum, Rational Unified Process (RUP), XML, MySQL, UML

Management Tools: MS Visio, MS Word, MS Power Point, MS Share Point, MS Excel, MS Project, HP Quality Center, SQL

Operating Systems: Mac OS, Windows, Unix

Applications: MS Exchange Server, Outlook and Share Point

Defect/Change Management Tracking Tools: HP ALM, Microsoft Visual Studio 2010, Rational Clear Quest, Quality Center, Test Director, Jira, Confluence, Bugzilla

PROFESSIONAL EXPERIENCE

Confidential - Washington, D.C

Sr. Business Analyst

Responsibilities:

• Facilitating Business Process Reviews and understanding the requirements.
• Driving the solution design of the system (on projects with Tech. Analyst, work with Tech. Analyst to incorporate technical design elements into overall solution design).
• Taking initiative in Process Automation Discussions with business to understand the need of requirements and Configuring functional aspects of the application.
• Reporting everyday Status to the Project Manager, and escalating any issues to the PM.
• Conducting reviews of the application with the client on the everyday development basis.
• Conducting Conference Room Pilot &Training with the team.
• Was involved in User stories prioritization planning.
• Have done Planning and executing workshops for templates and process finalization.
• Worked with the Primary client point of contact to understand the business and it’s needs.
• Guided in all sprints for the phases which was in scope.
• Have Prepared the demo screens (PowerPoint Presentations) with the recordings during demo to the Business.
• Demonstrated the offshore team sprint deliverable at onsite.
• Attended all the relevant technical, review, management meetings.
• For this mobile project and for it’s any architecture related discussions with Business have understood the business requirements making Business Strategy, Timelines, Dependencies, Skills, Location etc.
• Worked closely with offshore team to deliver low level design and documentation as per the project standards and guidelines.
• Identifying and eliminating the issues with Application performance and reliability.
• Coordinated with Business for responses to queries from the team.
• Performed Usability study for the application - Wireframes and Visual Design.
• Coordinated with Business for responses to queries from the team for UX.
• Performed multiple iterations with Business team to validate designs.
• Worked Closely with Architect of this program to create Low level design document.
• Performed project execution and provided timely deliverables (end of each iteration).
• Fixed issues/bugs which was reported during/post the course of development.
• Updated documentation time to time.
• Worked closely with developers to guide and help them understand the need of Business requirement.
• Understanding business requirements and translating them into technical/process solutions.
• Worked with GUI developers where I got an opportunity to work at every stage of GUI development, liaise with all members of the development team and conduct verification tests.
• Helped in Designing and Reviewing the API to ensure reusability and commonality.
• Co-ordinated between onsite and offshore team.
• Planned and executed Sprints and have created user stories, Tasks and sub-tasks, etc.
• Monitored project progress and outstanding issues.
• Reported the project’s progress and escalate issues to all stakeholders.
• Allocated the tasks and resources to the team members at offshore and interacted with the offshore team on a regular basis.
• Assisted the team in resolving business issues, coordinating with various stakeholders and ensuring timely closure of open action items.

Environment: Proficient with Microsoft Office suite, Agile, Scrum, Waterfall (Hybrid work experience), Salesforce Cloud Service, Flutter, iOS, Cordova, MuleSoft Cloud Hub Platform, AWS, WMS Staging (Oracle Database), etc.

Confidential - Washington, D.C

Business Analyst

Responsibilities:

• Gathering Requirements and working closely with Confidential to facilitate and review sessions to review Confidential ’s existing high-level requirements.
• Working with developers in developing both functional design document and technical design document and submitting for reviewing and taking approval by the Confidential service owner on how the solution does the following: proving architecture design, flow, integration, dependencies, enhancements; providing user functionality across all persons; providing situational interactive design, wireframes, flows, and designs for UI/UX, ensuring the solution is intuitive and easy to use.
• Created use cases and user flow design documents.
• Worked with team in project documentation required as per the PLM standards of delivery expected to follow an iterative approach to the design and reviewing periodically/weekly with the key stakeholders.
• Ensured all development and configuration documentation was accurate, complete, and met the Confidential PLM standards of delivery.
• Contributed work in Quality Assurance Service all the phases of testing, including System Integration, Interfaces, Regression, Security, Performance/Load (if necessary) and also supported User Acceptance testing (UAT), for the implementation (with the exception of Unit Testing which was done by Development team). Worked with QA folks’ side by side and Development team to ensure we are delivering a quality product.
• Worked with Testing Consultant, Developers and Confidential Business Users to ensure all defects were fixed/retested and closed.
• Documented all the meeting of minutes in confluence with a review tracker for both pending and approved works.
• Co-ordinated between onsite and offshore team.
• Planned and executed Sprints and created user stories/tasks/sub-tasks.
• Assisted the team in resolving business issues, coordinated with various stakeholders and ensured timely closure of open action items.
• Prepared the demo screens during demo.
• Demonstrated the offshore team sprint deliverable at onsite.
• Attended all relevant technical, review, management meetings.
• Updated documentation.
• Worked closely with developers to guide and help them understand the business requirement needs.
• Understood the business requirements and translated them into technical/process solutions.
• Worked in User story prioritization planning
• Planned and executed workshops for templates and process finalization.

Environment: Proficient with Microsoft Office suite, Agile, Scrum, Waterfall (Hybrid work experience), Salesforce Cloud Service, AEM Content Management, JAVASCRIPT, MuleSoft & SOAP/RESTFUL web service, Confluence, Bitbucket, HPALM, etc.

Confidential - Washington, D.C

Sr. Business Analyst

Responsibilities:

• Gathering Requirements and working closely with Confidential to facilitate and review sessions to review Confidential ’s existing high-level requirements.
• Working with developers in developing both functional design document and technical design document and submitting for reviewing and taking approval by the Confidential service owner on how the solution does the following: proving architecture design, flow, integration, dependencies, enhancements; providing user functionality across all persons; providing situational interactive design, wireframes, flows, and designs for UI/UX, ensuring the solution is intuitive and easy to use.
• Created use cases and user flow design documents.
• Worked with team in project documentation required as per the PLM standards of delivery expected to follow an iterative approach to the design and reviewing periodically/weekly with the key stakeholders.
• Ensured all development and configuration documentation was accurate, complete, and met the Confidential PLM standards of delivery.
• Contributed work in Quality Assurance Service all the phases of testing, including System Integration, Interfaces, Regression, Security, Performance/Load (if necessary) and also supported User Acceptance testing (UAT), for the implementation (with the exception of Unit Testing which was done by Development team). Worked with QA folks’ side by side and Development team to ensure we are delivering a quality product.
• Worked with Testing Consultant, Developers and Confidential Business Users to ensure all defects were fixed/retested and closed.
• Documented all the meeting of minutes in confluence with a review tracker for both pending and approved works.
• Co-ordinated between onsite and offshore team.
• Planned and executed Sprints and created user stories/tasks/sub-tasks.
• Assisted the team in resolving business issues, coordinated with various stakeholders and ensured timely closure of open action items.
• Prepared the demo screens during demo.
• Demonstrated the offshore team sprint deliverable at onsite.
• Attended all relevant technical, review, management meetings.
• Updated documentation.
• Worked closely with developers to guide and help.
• Tries and Understood the business requirements and translated them into technical/process solutions.
• Worked in User story prioritization planning.
• Planned and executed workshops for templates and process finalization.

Environment: Proficient with Microsoft Office suite, Agile, Scrum, Waterfall (Hybrid work experience), Salesforce Cloud Service, AEM Content Management, JAVASCRIPT, MuleSoft & SOAP/RESTFUL web service, Confluence, Bitbucket, HPALM, etc.

Confidential - Milwaukee, WI

Business Analyst

Responsibilities:

• Interacted with Business Users and Technical Architects to analyze the data & gathering the requirements from various sources.
• Provided consultative business analysis team to plan and assist in the implementation of the latest cutting-edge digital and technology solutions
• Involved in Centre of Excellence and continuous improvement activities for the digital roadmap internally. E.g. backlog prioritization and scoping activities.
• Involved in keeping up to date with the latest industry best practices and digital products including customer experience platforms, low-code enterprise application development platforms.
• Provided customer engagement and innovations through functional workshops together with a cross-functional team of a solution architect, user experience specialist, business and technical subject matter experts.
• Familiar with NACHA, EDI 820 and BAI file processing and their file formats.
• Involved in daily meetings with the client for requirements and provide services to meet the required SLAs.
• Participated in discovery sessions with customers and stakeholders.
• Involved in Unit Testing, Integration Testing, System Testing and Performance Testing levels, and performance tuning at source, target, jobs and system levels and Testing Jobs with Unit Test plan.
• Created Design Documents and Unit Test cases with test Results Documents. Created Oracle stored procedures and packages.
• Integrated the data from the Source system into the target database.
• Involved in U.A.T (User Acceptance Testing) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
• Provided implementation support by attending defect and UAT meetings and participating in pilot/launch activities.
• Knowledge of health and human services programs such as Medicaid, TANF (Temporary Assistance for Needy Families, and SNAP (Supplemental Nutrition Assistance Program).
• Supported the application after moving into Production and Troubleshooting the issues faced in Production support.
• Supported Data Reconciliation team during the data recon process.

Environment: Windows XP, MS Excel, MS Visio, daPulse, SharePoint, UML, SQL Server 2008, SDLC/Agile, Quality Center.