SUMMARY

• Around 9+ years of experience in information technology industry as a Business System Analyst and Business Analyst.
• Extensive experience in Software Development Life Cycle (SDLC) including Agile (Scrum) and Waterfall methodologies with emphasis on the Analysis, Design, Testing phases, and its documentation.
• Addressed users and stakeholders to elicit, analyse, communicate and validate requirements, identify Functional and Non - Functional requirements.
• Worked on the SOW (Statement of work), RFI (Request for information) documents.
• Skilled with elicitation techniques like Interviewing, Brainstorming, Group Discussions and Questionnaire to capture inputs required for functional design which included detailed process maps, UI mock-ups.
• Excellent conceptual and technical skills in preparing BRD (Business Requirement Document), FRD (Functional Requirement Document) and Worked on getting approval on the BRD/FRD documents from stakeholders and presented the same to the development and testing teams.
• Inspected the Gap Analysis, SWOT Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Aided in creating, updating and maintaining QA Artefacts, Product Backlog, Sprint Backlog, Reports & Metrics to update required stakeholders.
• Strong expertise in developing Use Case Model, Activity diagram, Sequence diagrams, and Class diagrams, Business process flow diagrams (BPMN)- AS IS and TO BE diagrams using MS Visio.
• Experience with designing and verifying databases on Oracle and SQL Server RDBMS using Entity-Relationship Diagrams (ERD).
• Proficient in customizing already existing business practices, workflows, activities and deliverables.
• Participated in sprint ceremonies to suggest improvement in scrum process.
• Used various SQL commands like creating, delete, update, left join, right join and full joins to update the database and retrieve data for analysis.
• Responsible for maintaining Requirement Traceability Matrix to track the development and QA process.
• Acts as the liaison between the company and the stake holders and also the third-party vendors.
• Implemented System, Integration, Smoke, Sanity, Functional, End to End, Positive and Negative and monitored the behavior of the applications during different phases of testing.
• Determined the customer relationship management (CRM) process and allocate the necessary resources for smooth functioning of the procedures.
• Proficient in reviewing and analysing transactional data using SQL commands.
• Assisted in supporting the real-time users during the User Acceptance Testing (UAT) phase and contributed in successfully delivering the application within the deadlines.
• In depth knowledge of creating Use Cases, Requirement Specifications, Data Requirement, Activity, Logical, Component and Deployment views to extract Business Process Flows and Workflows.
• Extensively used rational tools for creating Use Cases, Defect Tracking and Reporting and Version control and applied the Rational Unified Process in all areas of the Software Development Life Cycle.
• Worked in all stages of SDLC, experience in Leading and Facilitating Joint Application Development Session among user community, Stake holders and Technical Management and Scheduling and Managing changes.
• Good knowledge in reviewing Test Procedures, creating Test Plans and Detailed Test Plans for UAT and Test Scenarios, defining test cases (system and integration), reviewing and maintaining and Executing Detailed Test Scripts for UAT, analysing bugs, interacting with team members in fixing errors and assisted in post-production support.

PROFESSIONAL EXPERIENCE

Sr. Business System Analyst

Confidential - Hartford, CT

Responsibilities:

• Involved in preparing questionnaires for interviews, meetings and JAD sessions.
• Worked on business requirements from Business and SMEs from the Underwriting Property & Casualty, Product in auto insurance.
• Involved in depth Gap analysis with different business groups to ensure that the system initiatives are met.
• Involved in documenting and managing all project requirements with RUP methodologies.
• Worked with developers in writing of complex SQL queries to resolve data issues in source system databases.
• Coordinated and Conducted individual and group (JAD) sessions with business stakeholders and technical units.
• Worked with PM to prepare Project charter, Project plans, daily, weekly and monthly team deliverables for each phase, drafting WBS and RBS systematically using MS Project.
• SMARTCOMM/Thunderhead Architect responsible for design, POC/prototype and review of all the Thunderhead projects enabled in PIVOT.
• Setup and maintain the SMARTCOMM/thunderhead infrastructure (platform installation, server and database setup, server configuration, output processor configurations, thunderhead tool developments using thunderhead APIs).
• Involved in creating critical Use Cases and did intensive use case analysis.
• Involved in developing activity diagrams use case diagrams and other UML notations with RUP methodologies.
• Authenticated technical designs, User Interface (UI) created by IT developers and ensured if they tallied with the functional specifications.
• Adhered to design pattern for SMARTCOMM/Thunderhead architecture including Style, Fonts, Metadata, Assembly Rules, Content, Business Object (Data), Metadata, Assembly rules, Content for each template.
• Communicated with stakeholders throughout the lifecycle of the project and kept them updated with the progress of the same.
• Worked with third party vendors and contactors to accommodate the needs and specify the requirements.
• Ensured that all the artefacts are in compliance with corporate SDLC Policies and guidelines.
• Worked with PM, PO and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time to ensure accuracy and consider deadlines.
• Involved in conducting the meetings with the review teams to continuously improve the Quality Assurance process for the application development.
• Explain plan to improve database performance.
• Involved extensively in the analysis and tuning of the Application code (SQL).
• Involved in performing database testing using SQL, developed the test scenarios and test plan to be used in testing based on business requirements, technical specifications.
• Worked with the QA team in using HP Quality Centre for defect tracking for issue and rating module.
• Involved in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Business System Analyst

Confidential, PA

Responsibilities:

• Involved in analysing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
• Worked on Property and Casualty insurance company along the Underwriter. Strong understanding of rating in Property and Causality.
• Involved in managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT)
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Involved in maintaining and filing the company reinsurance claims and providing a financial report to the management team.
• Responsibility included modifications to a customer's mainframe system to support new product features or regulatory requirements and, in some cases, involved a system upgrade.
• Involved in designing business requirement & systematic approach based on project scope and SDLC.
• SMARTCOMM Resources Migration from Lower environment to higher environment.
• Worked on business requirements and system requirements of the client and also for Property and casualty modules.
• Proficient working knowledge with CMM Level and ISO (Insurance Service Office) standard guidelines.
• Identify customer marketing opportunities by applying data mining models and writing advanced T-SQL stored procedures and queries.
• It comprises of following modules: Smart CAPA, SmartDoc, Smart Audit, Smart Train and a web service Smart COMM.
• Smart CAPA module is to control the quality issues which were found in the processes followed in an organization. Whenever an exception or flaw is found in the product, that needs to be Contained, Corrected, investigated for the root cause and finally implement the Corrective/Preventive actions for the same.
• Involved in translating business requirements into functional requirements and prepared an extensive project plan to reduce inter-company transactions in equity derivatives and foreign exchange trades.
• Involved in interviewing Business Users to gather Requirements and analysed the feasibility of their needs by coordinating with the project manager and technical lead.
• Worked on the data-mapping by verifying various accounts details in various banking mainframe regions using test scripts in Quality Centre & filling defect logs if any.
• Attended User Interviews and Work Shops to gather accurate Business Requirements.
• Involved in JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Involved in preparing High-Level Logical Data Models and BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyse and document business data requirements.
• Involved in JAD sessions with end users, development and QA teams. Performed requirements modelling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Involved in developing UML Use Case models using Rational Rose, workflow and Screen Shots for the application.
• Worked on RUP analysis model using object-oriented design concepts that include entity classes, use Case diagrams and Sequence diagrams using rational Rose to enable developers and stakeholders for a clear comprehension of the business process.
• Assisted QA team in executing Test plans and wrote Test Cases.
• Involved in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Business Analyst

Confidential - Chicago, IL

Responsibilities:

• Defining business solutions in an IT environment as a business analyst role - working with business owners and IT development staff Provide customer service and support for Property & Casualty risk management needs.
• Understood clients' needs, identified and documented requirements critical to achieving business objectives.
• Involved in understanding of business needs through discussion and meetings.
• Worked with the business and IT groups to find solutions for projects and operational issues.
• Involved in defining project business requirements as well as in defining the IT solutions.
• Worked to Develop, implement and maintain application software to established standards and specifications.
• Worked on the business requirements development and the functional solution designs.
• Identifying project process impacts and works to ensure processes are in place to support an effective operation.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Handled an assigned caseload of worker's compensation claims Responsible for directing the attorney, monitored rehabilitation for complete and proper claims settlement.
• Worked on to help payers efficiently execute core administrative functions, including claims processing, premium billing and customer service.
• Used systematic techniques for specifying requirements - like use-case scenarios, process modelling, and data-flow diagramming.
• Worked with end users to test application software, ensuring accuracy, integrity, interoperability and completeness to achieve desired results.
• Work in cooperation with technical support to prepare application software procedures and documentation for usage, operation, back-up and recovery, problem resolution, shut down and initialization and process automation.
• Project was implemented using the agile(scrum) methodology to produce artefacts in the different phases of the Software Development Life Cycle (SDLC).
• Focusing on Business needs, prepare and maintain System Requirement Specification Document through the project life cycle.
• Working in all phases of Software Development Life Cycle (Planning, Requirement Analysis, Design, Coding, Testing, Deployment & Maintenance) and Agile development methodology.
• Worked on exceptional business/functional requirements documents using cases and product definitions.
• Involved in receiving and storage of confidential open and closed worker's compensation claims, policies, and litigation files.
• Facilitate meetings with development, stakeholders, and internal customers to explore potential solutions for the implementation of Policy Administrative System (PAS) in various states.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Analysed the specifications and identified the source data that needs to be moved to data warehouse.
• Worked on business requirements and responsible for developing new business intelligence reports to support the project at Insurance.
• Worked extensively with SME in understanding and documenting their requirements pertaining to monitoring changes and portraying a trend to maintain and analyse customer needs and many other business areas.
• Involved in providing support during User Acceptance Testing (UAT) and Quality Analysis (QA) phase.
• Participate in testing activities (like System Testing, Integration Testing, Regression Testing), including reviewing of test scenarios and scripts. Ensuring QA processes are implemented properly from a business point of view.

Business Analyst

Confidential - Columbus, OH

Responsibilities:

• Worked on multiple phase's project to capture the Business requirements for Policy Admin System, Premium Billing, Quoting, Audit, Workflows, Endorsements, so that policyholders can manage and pay their policy online.
• Involved in reviewing RFP responses and estimates from multiple vendors offering Policy Administration system (PAS), Claims & Billing modules in support of accounting, claims and underwriting departments
• Followed SDLC in RUP environment to work on the Policy Admin System, and Business to Business (B2B) system.
• Actively participated in all phases of SDLC.
• Worked on Multiple Policy Administration System (PAS) for the purpose of due diligence (Pre-Migration), where we found Gaps between Target system and Source system so as to compute migration cost.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Involved in studying the interfaces with Policy admin system and its impact on post migration.
• Involved in gathering both business and technical requirements from formal and informal sessions and validated the needs of the business stakeholders.
• Used MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, and Project) for project tracking, documentation, and presentation.
• Worked extensively with MS Excel and MS access, Updated the impacted MS Access tables.
• Good knowledge of SDLC methods like Agile (Scrum Framework), RUP and Waterfall, focusing on Analysis, Design, Review of Business and Software Requirement Specifications, Development, Testing and Deployment.
• Provided claim management services to the customers, TPA, and insurers for early settlement of claims.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Managing the collaboration with users, analyse and redesign Claims processes and Enrolment.
• Involved in providing financial accounting and analysis for areas such as insurance (building, personal property and transportation), workers' compensation, and general liability.
• Involved in documenting internal controls and accounting procedures and prepare monthly workers' compensation and general liability journal entries.
• Worked on reports pertaining to workers' compensation and an analysis of claims cost and frequency.
• Involved in conducting user interviews with various stakeholders and documented business and functional requirements.
• Proficient in Microsoft Office Suite including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, SharePoint, and Jira.
• Worked on business requirements and system requirements of the client and also for Property and casualty modules.
• Worked on establishing and demonstrating a thorough understanding of the business models, processes, and priorities, and leveraged that knowledge in the development and delivery of scalable system solutions.
• Involved in outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and considering deadlines.
• Involved in analysing system performance and initiated process improvement measures for mainframe and Web-based applications.
• Involved in performing Gap Analysis of the processes to identify and validate requirements.
• Built good relationships with customers and IS colleagues to enable effective elicitation of technical requirements that have an impact on the client's business.
• Have sizeable adequate hands on exposure in Workmen Compensation, Commercial Insurance as well as Property & Casualty Insurance & its various intricacies.
• Involved in key findings, possible alternatives and recommendations to senior level management.
• Provided technical oversight and clear communication of problem/resolution process to customers and management.
• Worked on software test plans and coordinated UAT sessions with the client documenting detailed results.
• Involved in reviewing the Test Plans developed by the testing team for accuracy in testing the application

Business Analyst

Confidential - Madison, WI

Responsibilities:

• Worked on user and business requirements through surveys, prototyping and observing from portfolio managers and UI (User Interface).
• Involved in Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2008 environment. Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Strong business domain knowledge of Personal and Commercial Auto including risk, Policy Sales, Policy Administration and Rating.
• Involved in designing and working on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing and tracking applications.
• Worked closely between Exstream Dialogue Developers, Data Managers, and Project Managers to ensure timely changes are met.
• Involved in gathering requirements for the XML bridge.
• Worked on requirements in MS - Word and using Test Director.
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD (Business Requirement Documents) supporting documents containing the essential business elements, detail definitions and descriptions of the relationships between the actors to analyse and document business data requirements.
• Worked on Reports from mainframe to Texts or MS Word and provided it to the test team.
• Involved in maintaining and filing the company reinsurance claims and providing a financial report to the management team
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Involved in creating Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Involved in preparing Business Requirement Documents (BRD's) after the collection of Functional Requirements from System.
• Attended meetings with developers, System Analysts (SA) and testers to collaborate resource allocation and project completion using MS Project.
• Involved in developing a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Worked with MS Excel and MS access, Updated the impacted MS Access tables.
• Worked on Mock-up forms in MS Access for better visualization and understanding of the software solution.
• Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Played a major role in Interface testing both functionally and manually.
• Involved in creating and managing project templates use case project templates, requirement types and traceability relationships in RequisitePro.
• Used SQL for Data manipulation and data analysis.
• Worked with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.
• Involved in modifying System flow diagrams using SDLC.
• Helped with Data Mapping between the data mart and the Source Systems.
• Involved in developing strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).