SUMMARY:

• Seeking to be a Sr Business Analyst/PO & Architect/Implementation Manager in Financial Services / IT / Consulting sector, by utilizing the following strengths..
• Leveraging 15+ overall and 10 years of international exposure in business analysis, pre - release system integration, functional testing and problem resolution during go-live & post go-live for US, UK and European banks.
• Proficient in Business Analysis in the Banking domain (Core, Cards (Origination), Mortgage & Consumer Banking and CRM solutions segment) including design & development of various Banking Modules using UNIX, Java and Oracle/ PL/SQL.
• Adroit in software design & development in financial domain entailing Home Equity, General Ledger (GL), Asset Classification, Loans, Customer Accounts, etc.
• Experience of leading multiple teams - BA, Development, Testing, Implementation and BAU (Support)
• Well versed in implementing project processes - AGILE and Waterfall
• Worked as Dialer and IVR product owner for mortgage banking project
• Expertise in project management & delivery management, system analysis, design, development & implementation, customer relationship management, recruitment and resource management.
• Combining communication, interpersonal, presentation, troubleshooting & problem solving skills with analytical and leadership capabilities to enhance organizational objectives.

SKILLS:

Functional/Process Skills: Business Analysis, Agile Product Owner, Certified Scrum master (CSM), Business Analytics, Lean Six Sigma, Core banking, Credit card origination, CRM, Mortgage banking, Dialer operations, IVR

Technical Skills: JIRA, RALLY, MS Suite, Visio, MS Project, Noble Dialer (IVR), Oracle, PL/SQL, Teradata, Shell scripts, Core Java, XML

Functional Areas: Deposits, Personal & Student Loans, Credit cards, Mortgage Banking and others

Core Competencies: Business Analysis planning and monitoring:: Requirement Life Cycle Management:: Identify and document business strategy:: Re - engineer processes:: Systems and Industry expertise:: Analytical and decision making skills:: Proactive and resourceful:: UAT

PROFESSIONAL EXPERIENCE:

Confidential

Product Owner/ Architect/Sr. BA

Responsibilities:

• Strategy adherence and execution of WF card origination and Discover Home Equity initiatives supporting various strategic objectives through performance enhancing projects
• Liaise with Initiative owners to articulate ideas and transform the ideas/initiatives into workable products by working with one or multiple scrum teams ensuring efficient delivery
• Lead the team and collaborate with peers to manage resources and drive to resolve issues by providing vision and direction to stakeholders across projects
• Worked on direct integration b/w loan origination system and inbound/outbound dialer system to create daily call lists for business and operational enhancement
• Collaborated with Sr Mgmt and Operations team to create and facilitate process design changes by conducting business and systems process analysis
• Lead multiple projects as a knowledge expert (SME) responsible to specify details for features (or user stories), understand requirements and provide versight and guidance throughout the life cycle of the project
• Create processes to manage and re-assign sales opportunity to improve contact and conversion rates of leads and other call initiatives
• Work collaboratively across functions to address issues and implement changes. Proactively address change-related issues, communicate change and provide guidance to maintain work effectiveness
• Launch the new dialer and ensure dialer effectiveness while operating a predictive dialer to meet business goals.
• Recommend and implement projects in sales operations to enhance productivity
• Work to maximize Brand Promise within the dialing platforms with real time creation and monitoring of campaigns, dialer agents and dialing plans

Lead Business Analyst / Core Banking Architect

Confidential

Responsibilities:

• Reporting to the client Director, worked as Lead BA & SME for Core Banking Implementation project across lines of business - Deposits, Personal loans and Student loans
• Involved in requirement gathering & analysis, scoping and estimation including product design, development and implementation
• Involved in defining strategies and architecture for implementation of system configuration and parameters to enable smooth transition of data migration and day to day operations post install
• Conducting system requirements study, conducting GAP analysis and preparing functional & technical specifications for the Product Development team
• Acquiring client acceptance and sign-offs for ensuring seamless project delivery.
• Assessing resource requirements, assigning & reviewing tasks and motivating team members to attain assigned objectives.

Support Management & Architect

Confidential

Responsibilities:

• Involved in onsite / offshore development, developing & implementing test plans, conducting performance testing and fixing bugs.
• Responsible for client interaction, identifying business requirements and preparing detailed schedule for ensuring project delivery within assigned time, quality and budgetary parameters.
• Plan, estimate and schedule delivery of modules & validate architecture