PROFESSIONAL SUMMARY:

• Over 8 years of extensive experience as Business Analyst and Scrum Master working in Banking & Financial domains.
• Experienced in Investment Banking projects specialized in Financial Markets, Capital Markets, Wealth Management, and Risk Management.
• Used numerous requirement techniques in order to have non - redundant requirements which helps in creating efficient FRDs and BRDs.
• Working with the backend data retrieval team, data stewards, data mart team to guide the proper structuring of data for Power BI reporting
• Expertise in Software Development Life Cycle (SDLC) methodologies like Agile (Scrum, Test Driven Development, Kanban), Waterfall, Scrum-Waterfall Hybrid
• Experience in Equities, Fixed Income, Bonds, Foreign Exchange, Derivatives (Swaps, Future, Options) and AML Monitoring.
• Responsible for Workday HR Data Request of field mapping and values between PeopleSoft and Workday
• Assisted QA in the reviewing test cases and ensuring appropriate test coverage using Postman
• Implement business process models, write acceptance criteria, and design user interface via UX Design process for enterprise applications on AWS.
• Conducted GAP, Impact, SWOT, Cost benefit analysis, Root cause, Interface Analysis, Feasibility study, ROI Analysis, Impact analysis, Risk Analysis, and As-Is and To-Be business analysis.
• Proficient in migrating workbooks between different environments in Tableau server using Tabcmd
• Experience in Lightning Components and Salesforce Lightning Design System (SLDS) with Salesforce Marketing cloud.
• Familiar with AML, KYC, Dodd Frank Compliance, OFAC and HMT regulations, Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Suspicious Activity Report (SAR), Politically Exposed Person (PEP), FATCA, Transaction Monitoring.
• Microsoft Certified in visualizing data in Power BI Desktop and deploying Dashboard in Power BI service
• Experience working with applications for creating block diagram models (UI/UX) of pages, Mockups, Wireframes and prototyping using Balsamiq and Justin mind.
• Regression testing for Web and Mobile Apps utilizing tools such as HP QC/ALM and Excel to create and create and execute test plans
• Part of design and Implement end to end automation of provisioning of Virtual machines in the Azure Private cloud with the help of ServiceNow.
• Tested the ETL Informatica mappings and other ETL Processes (Data Warehouse Testing ).
• Design and Implement end to end automation of provisioning of Virtual machines in the Azure Private cloud with the help of ServiceNow
• Actively participated in Change Management, performed Impact Analysis, maintained Change Log. Participated in Scrum meetings to handle unpredicted changes and effectively deliver the product within the given deadline.
• Created Process Flow Diagram, Use Case Diagram, Activity Diagram, and Sequence Diagram using tools such as Rational Rose and MS Visio.
• Proficient in using Agile Scrum methodologies, performed roles of Product Owner, Scrum Master following sprint/standup sessions and used JIRA & Version One extensively to write Epics, User stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Provide day to day support for several Agile sprint teams, create JIRA tickets and Confluence pages, facilitate grooming sessions and maintain backlog items
• Experience with CRM systems in general (SAP, Oracle, Siebel, Salesforce.com), ModelN
• Prepared BRD’s for the data mapping and mapped the legacy data to the ERP.
• Develop AEM templates and components leveraging current AEM software releases
• Work experience with the enterprise IAM (Identity and Access Management).
• The Service Now platform clean most of the development and are at the UAT phases.
• Integrated the data from Oracle to Sales Force (SFDC) using Informatica cloud
• Worked on PeopleSoft to verify employee details.
• Designed & developed Power BI and for, health, human services business groups.
• Expertise in Scrum Ceremonies like Daily Scrum, Backlog refinement, Sprint planning and Sprint Retrospective, Program Increment using Agile Methodology.
• Experience in writing Business Requirements Document, User Stories, Systems Requirements Specifications, Design, Traceability Requirements Matrix and testing documents.
• Expertise in Unified Modeling Language (UML) such as use cases, activity diagrams, Sequence diagrams, data flow diagrams, class diagrams and wireframes. Other diagrams include data flow, context, business process maps, and Entity-Relationship diagrams.
• Extensive experience in developing Use Cases, conducting Gap Analysis and Impact Analysis, SWOT analysis, Risk Analysis.
• Well experienced with VisualForce, APEX, Force.com platform, Triggers, Components and Controllers in Salesforce Classic &Lightning.
• Collaborated with internal stakeholders to build interfaces between applications and IAM tools.
• Experience in Reporting Tools like Tableau in delivering reports for CTOs and VPs for the business presentation.
• Strong experience in different databases like SQL server, Oracle, IBM Nateeza etc.
• Prepares integration (SIT) and regression test cases and can participate in user acceptance (UAT). Worked with vendors and infrastructure teams for performance tests.
• Adapt at creating User Manuals and highly experienced in Post Production Validation (PPV).
• Experience in interactions with stakeholders from business, project teams, IT operations, developers, architects, and vendors (i.e. Cross-functional teams).

TECHNICAL SKILLS:

Modeling Tools: MS Visio, Mock-Up Screens, Rational Rose

SDLC Methodologies: Waterfall, Waterfall Scrum Hybrid, Scrum, Agile-Scrum, Agile

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting

Data Warehousing: Data Modeling, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/DrillDown.

Requirement Management: JIRA, Rally, HP ALM, MS Office, Confluence, ClearQuest

Testing Tools: HQPC, Postman

Reporting/BI Tools: Tableau Desktop, IBM Cognos

Methodology Tools: JIRA, HP ALM, RALLY

Databases: MySQL, Oracle, MS Access

Languages: XML, SQL

Operating Systems: Windows XP/10, Linux, Mac OS

PROF EXPERIENCE

Confidential, Pennington, NJ

Scrum Master/Business Analyst

Responsibilities:

• Worked on Mobile application project.
• Gathered requirements through interviews, meetings, and existing documentation and conducted UAT.
• Involved in gathering requirements for Mobile Application (IOS and Android app)
• Analyzed the requirements for the project from DOORS requirements/version control tool.
• Set up meetings, conducted Walkthroughs, JAD sessions with Management, SMEs (Subject Matter Experts), vendors, users and other stakeholders to resolve open and pending issues and to develop specifications.
• Analyzed and managed projects for a large investment company to deliver information to customer's wireless devices including cell phones, pagers, mobile intranet devices and other internet applications.
• Managed server to server project to deliver additional monitoring tools for support of server to server alerts sent to client investment companies
• Install, integrate, configure, and deploy IAM solutions and systems to facilitate User Life-Cycle Management, Identity and Access Governance, Automated Provisioning.
• Develops and maintains documentation for the IAM project
• Worked on sourcing data from various systems (Endur, Algorithmics, Calypso, Opics, Simcorpetc) & databases. The sourced data is transformed & loaded (ETL) into an analytics data warehouse for regulatory & management reporting purposes
• Created User Stories along with Acceptance Criteria for ILM and IAM modules in AgileCraft
• Evaluating the designed Process, Risk Management, Control and Monitoring Statement from the Portal based on the provided guidance.
• Support business heads and risk managers at organizational level on Risk Management and compliance management
• Produced Use Case, Domain Dictionary, UML Charts and diagrams. Assisting in developing object models from the functional requirements and architecture using UML methodologies and modeling tools knowledge (Rational Rose) (RUP Methodology).
• Actively worked with the Capital Market and financial trading team to develop Equities, Futures, Forwards, Options, Derivatives online trading facility
• Conducted market research and analysis in Capital Markets consisting of Stock Market and Bond Market
• Performed EDD (Enhanced Due Diligence) for heightened risk Investment Banking & Capital Markets clients and ensured compliance with relevant regulations and corporate policies.
• Managed transition of physical Data Center to Salesforce Service Cloud, drastically lowering infrastructure costs while greatly increasing flexibility.
• Participate in discussions and team meetings for improving the efficiency for data conversion and global template solution. end users for using the Workday HRIS system through workshops.
• Design and development of major “Dash Board” software application.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted classes.
• Handlings exceptions, ERM and email queries and resolving them on timely manner.
• Resolve ERM queries on time.
• Used Visio to develop Use Case diagrams, Activity Diagrams and Sequence Diagrams.
• Analyzed and discussed the business and functional requirements for the application under construction.
• Worked with the quality assurance team so as to test different releases and to develop test plans and test cases.
• Testing platform and the Workforce Management (WFA) system; allowing for the processing of both Local Service Request (LSR) and Access Service Requests (ASR).
• Experience in creation of MS Dynamics CRM plug-in /Workflows, custom application, CRM web API, CRM customization, SSRS Reports.
• Worked on Microsoft Dynamics 365
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Apply custom changes to Calypso software in order to replicate vanilla and exotic OTC derivative products
• Conducted sessions for the end users and documented various manuals.
• Implemented a solution framework to host Web Services reading data from and writing to MS Dynamics CRM.
• Involved in the system workflow analysis and contributed to the overall work flow diagram for the website.

Environment: Agile- Scrum, Windows NT /2000, SQL, MS Word, MS Excel, Ms-Visio, Cognos BI, MS Project, Clear-Quest, Rational Test Manager, Lotus Notes R6 client, Notes SAS, SQL Server Management Studio,IAM, Postman, Azure SQL Database, ServiceMax, Power bi, Share point, Azure SQL Data, SAFE, Salesforce.com, ServiceNow, warehouse, Capital Market, Outlook, JIRA 6.4, MS Visio, Balsamiq, MS Project, HTML, CDD, MS (Power Point, Excel, Word, Project), XML, FTP clients, SailPoint.

Confidential, Moorestown, NJ

Business Analyst/Scrum Master

Responsibilities:

• Work closely with the Product owner to present, justify and negotiate the requirements with business stakeholders.
• Assist in the administration and review of Client Risk Scoring, Client Identification, Client Onboarding, identifying Key Risk Indicators (KRI) and KYC documentation oversight/management requirements.
• Prepared Use Case Models based on Business Requirement documentation (BRD) gathered through interaction with users. Studied existing business application and processes, collected end user requirements and suggested the improvised Business Process Model.
• Thorough understanding of various modules of AML including Watch List Filtering, Suspicious Activity Monitoring, CTR, CDD, and EDD.
• Identify PeopleSoft queries for re-creation within Workday for continued support of legacy processes
• Experience in Tableau Projects (involved in the complete lifecycle from requirement gathering, data modeling - scripting, developing and testing dashboards using Tableau)
• Experience in using Salesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Process.
• Designed & developed Informatica mappings, mapplets, worklets and workflows to create load-ready data files for loading Oracle E- Business Suite
• Collaborated with BSA Compliance Officers and Risk Management to generated reports for all the trades which are screened in Front Office to comply with KYC/AML procedures.
• Thoroughly studied the capital market structures and account reconciliation systems to have a clear understanding of the Financial business processes and associated system workflow
• Facilitated change management within the project by performing impact analysis for change requests and regularly updating Requirement Traceability Matrix (RTM).
• Good understanding on Capital market such as Equities, Equity Derivatives Fixed Income - Corporate Bonds, Government Securities, Mortgage Backed Securities (MBS), Collateralized Mortgage Obligation (CMOs), Asset Backed Securities (ABS), Collateralized Debt Obligation (CDOs).
• Diagnostic assessment study (gaps report) of Operational Risk Management Framework and policies including Fraud Risk and Business Continuity Management and provide recommendations/road map for enhancement as per leading practices
• Performing Risk & Control Self-Assessment for client's (Banks) Operations/ Businesses to proactively identify risks and conduct risk assessment workshops with Bank.
• Designing and developing the ORM frameworks, policies and tools such as RCSA, KRI, Loss Data, Scenario Analysis, outsourcing risk and reporting frameworks for clients organizations
• Worked with an Agile Team to deliver a Regulatory Reporting implementation.
• Worked with business, Identity and Access Management (IAM) team for the requirement gathering on user privileges, authentication and authorization policies, single sign-on, access level instructions on IAM.
• Assist Product Owner in creating Product Backlog and Prioritization.
• Collaborated with Infrastructure technical teams to resolve more complex IAM security related issues.
• Collaborated with internal stakeholders to build interfaces between applications and IAM tools.
• Analyses incoming work and IAM metrics/measures to drive improvements to the IAM program
• Support Business Risk management to assess feasibility and implementation implications for new global policy or regulations.
• Assists with the integration of IAM systems with in-house and third-party applications for provisioning, identity
• Performed requirement analysis, design, and development of ETL mappings and processes on I nformatica Power Center and Unix
• Experience in creation of MS Dynamics CRM plug-in /Workflows, custom application, CRM web API, CRM customization, SSRS Reports.
• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
• Organize and facilitate show and tell potential customers and users to be on-boarded on the ServiceNow platform.
• Maintain SDLC standards by documenting Project Request Document, Project Planning Document, BRD, FRD, Scope Document, RISK Scorecard, and Planning Phase End Metrics.
• Prepared solution for payment reconciliation with marketplace
• Designed software for payment reconciliation of Eshopbox and - Knowledge of SQL and VBA Marketplaces.
• Use the AML tool Actimize to generate reports by collecting data from various data warehouse to automate the whole process of CTR, transaction monitoring.
• Supporting local payment methods like CLIEOP and conversion of the same to SEPA format and process the same.
• Create High-Level Design Document, Test Plan & Test Case Document, UAT testing, and Release Plan.
• Conduct full analysis/Investigations on all types of accounts from Low to High-Risk countries/clients for client data like Retail and Institutional Clients during the client onboarding.
• KYC Doc review during Client Onboarding. Understand risk factors.
• Monitoring and scenario analysis of payment sources/channels, deposit and wire transfers pattern.
• Prepare the report publishing frequencies and the media in which it shall be published (SharePoint), also prepare the document for filing frequency and filing format of the SARs, CTRs to the regulatory agencies and internal systems which adhere to AML principles and procedures.
• Ensured timely submission of Suspicious Activity Reports (SARs) and identified potentially suspicious activity referred to the deposits AML team by Actimize team.
• Involve in making appropriate commitments through story selection, sizing and tasking.
• Involve in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives & Reviews, Daily Standups, User Stories, and Acceptance Criteria.
• Create and prioritize the Back Log in JIRA, coordinate Planning Sessions and maintained User Stories and Acceptance Criteria.
• Developed Plug-ins, Custom Workflow Activities, consumed MS Dynamics CRM Web Services using CRM SDK and configured the integration of MS Dynamics CRM with existing Website.
• Performed Unit Testing, Integration Testing, User Acceptance Testing, and Requirement Testing.
• Wrote SQL queries to validate reports against the database.
• Contributed to requirements gathering to define business needs for defining model data sets need.
• Developed dashboards using Tableau Desktop and published it to Tableau Server to meet business req.
• Used advance features of Tableau to link data from different connections together to a single dashboard and to filter data in multiple views at once.

Environment: UML, Agile (SCRUM), Use Case Analysis, MS Word, MS Power Point, MS Excel, MS SQL server, MS Outlook, MS Visio, MS Project, HP Quality Center, Just in Mind Prototyping, Capital Market, Smart Draw,IAM, GitHub, Jenkins, Visual Paradigm, Lucid Charts, Balsamiq, Remedy, Tableau.

Confidential, Charlotte, NC

Business Analyst/Scrum Master

Responsibilities:

• Conducted elicitation techniques like surveys/questionnaires, brainstorming, client interviewing and document analysis, Impact analysis and conducted JAD Sessions with various stakeholders.
• Wrote Business Change Management (BCM) documents to build integrated platforms to accommodate new technologies and development methods to improve processing of derivatives and reduce operational risks.
• Developed clutter free Tableau dashboards for various product lines and departments
• Responsible for Workday HR Data Request of field mapping and values between P eopleSoft and Workday.
• Followed SDLC, Waterfall and agile software development methodologies (SCRUM), values, and procedures to enhance functional documents of Payments and Cash Management products for production support and projects.
• Involved business / system analysis; design, specifications and development of workflows, user acceptance testing (UAT)
• Developed Power BI model used for financial reporting of the total invoices generated to the accounts payable. Designed and documented the entire Architecture of Power bi. BI Reporting and Visualization.
• Worked as a Business Analyst to support a Operational risk management team of large Swiss based Investment Bank by liaising with key stakeholders to prepare BRDs and test cases, performing UAT and preparing release notes and material for BCBS239 compliance
• Prepared Test Plans for Unit Test and System Integrated Testing of Informatica Session and Workflows
• Translated business requirements to functional requirements and technical specifications with help of Unified Modeling Language (UML) diagrams (Activity diagram, Sequence diagram, Data flow diagram), Entity Relationship Diagrams (ERD).
• Produced Requirements traceability matrices (RTM) to support the application development and control changes.
• Ensured that the test cases, test script, and test scenarios covered all the points mentioned in the business requirement document (BRD) and functional specification (FSD).
• Providing clear, concise and accurate updates to senior management.
• Designed the weekly Payment balancing process document to validate incoming claim amounts for the week vs outgoing payments.
• Preliminary and Final payment cycle balancing: The reimbursement amount of claims, voids, adjustments, and financial transactions are accumulated to determine the net payment for each provider.
• Ensuring compliance with Confidential Operational risk requirements throughout the project lifecycle.
• Ensuring overall project tracking, planning, coordination and status reporting to the various stakeholders using effective communication channels.

Environment: Hybrid, ServiceNow, Quality Centre, Power BI, UAT, SQL, Windows, JIRA for agile, MS Outlook, MS word, MS Excel, MS PowerPoint, MS Project, Toad for Oracle, Soap UI etc.

Confidential, Virginia Beach, VA

Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME's in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Performed GAP analysis to meet the requirements.
• Maintained requirements in JIRA for tracking and testing purposes.
• Used Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Translated business requirements to data mining requirements by using different data analysis tools such as Tableau.
• Coordinated with DBA and Business objects designer group in solving various technical issues.
• Lead the configuration of the client's business process workflow repository utilizing various process modeling tools based upon my recommendations.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Used SQL to extract and collect data to generate reports using BI tools such as Tableau. Involved in understanding the reporting requirements and providing Tableau reporting solutions.
• Various versions of the documents are generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational Clear Quest.
• Created manual Test Cases in HP ALM for various user stories based on Release and Sprint Plan.
• Tools and Technologies: MS Visio, MS Access, MS Excel, UML, JIRA, Clear Case, Rational Clear Quest, GAP Analysis, Business Objects.

Environment: Hybrid, HP Quality Centre, MS Visio, SWIFT, ACH, SharePoint, Instream, BizTalk, MS office, Serena Business Mashups (Defect Management Tool), SQL, VB script, Power BI, AWS, Salesforce, Postman.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Responsible for business and vendor relationship management, coordinate and collaborate business and vendor teams. Aid the business team in making decisions by providing cost-benefit analysis and opportunity cost analysis.
• Monitored the inventory levels of different retail locations, identified the seasonal trends.
• Generate sales reports for Quick Service Restaurants (QSR) such as Burger King, Taco Bell, and Starbucks. Segregate the sales by tender type, items sold, employee discounts and customer discounts, thereby improving the product performance analysis.
• Configure different deals, discounts, kitchen display systems on the Microsoft AX back office. Maintain a database of recipes and modifiers for different restaurants.
• Implement secure card reading systems and optimize the touch points on the POS GUI.
• Validate the current fuel Point of Sale system for different payment tender types, analyze the tender reports and identify the gaps in the report generation.
• Lead the digital integration with fuel dispensers, to increase the customer footprint to the stores by running ads and promotions on the innovation TVs on the fuel pump heads.
• Developed pricing templates to update fuel prices for all the gas stations in Europe and Pacific Asia, thereby centralizing the price update process.
• Co-ordinated with Price pro, Microsoft developers and AAFES business team to develop a centralized fuel survey process for the gas stations in USA, to establish competitive fuel prices for customers.
• Requirement gathering and analysis for e-commerce online ordering system.
• Developed wireframes for omni-channel project for the customer information and catalogue pages.
• Introduced Business to Consumer (B2C) marketing tactics to increase the seasonal sales for AAFES' ecommerce sites.
• Developed Statement of Work document for the Fuel EMV integration project, captured all the system functions, in scope and out of scope requirements for the system.
• Conducted WAN and LAN offline testing, to test the Point of Sale behavior, documented the time taken for each payment transactions and provided solutions to optimize the time.
• Managed a team of master data and responsible for assisting in creation, maintenance, verification of master data in SAP inventory. Performing internal compliance checks and verification of changes in overall Data completeness.
• Trained store associates on how to use the new Microsoft Point of Sale system.

Environment: MS Project, Team Foundation Server, AX Back office, SQL, MS Excel, MS Power Point, Oracle, TMS, IBM, WebSphere