SUMMARY:

• For more than a decade, my talents as well as learning on the job has helped dozens of companies obtain a leverage of their operations demands aligning with today’s cutting edge technology.
• Strong talent is emphasis on routine and projected operational needs and matching the best technology for efficiencies.
• With the wide array of industries and positions help me be diversify in any scenario - results expediently happen.
• Proven achievements in vendor management, project management, human resource, financial management, compliance/IT governance, and technical administrative management.
• Client focused and performance-driven executive with B2B and B2C experience. Led and motivated international teams in training, sprint, and project transparency to access and measure efficiency.
• Salesforce.com Administration: 8 years. Experience in administration & development
• Superb project management skills.
• Proven ability to juggle multiple projects, meeting deadlines, exceeding KPI
• Incur a high sense of urgency, strong sense of customer focus
• Ability to work autonomously with little direction
• Excellent communication skills both written and verbal
• Passionate about technology and leveraging technology to solve complex problems
• Expertise and experience with relational database applications
• Thorough Knowledge of Microsoft Excel, Access, Outlook, Powerpoint, and Word
• Analytical skills and comfort with data, metrics and statistical methods
• Extensive Operation Experience (HR, Sales, Marketing, and Inventory)
• Volunteer work for various Los Angeles causes and charities through Volunteers of LA & LA Works. Expanding knowledge base on programming via Github SutoCom website Expanding and Improving SFDC reporting and dashboards companywide Re-Integration of SFDC. Data clean off Oracle MySQL Integration and setting up SFDC a for 500 users. BA for 38 projects with 2000 users globally.

EXPERIENCE:

Confidential

Responsibilities:

• Daily administration/support of SFDC including managing user set, profiles, & roles
• Organize and map metadata within any database and integrate to CRM
• Work with the management team to roll out new features as updates plan to occur
• Coordinate and modify API’s, OAuth, triggers, schema, and Apex/VF Controllers
• Support end users with technical support and training
• Project management in coordination with clients, vendors, and developers on projects
• Maintain, design web to CRM structure and integrate with Applications
• CRM/Sales system leadership from SME competency to complete SDLC leadership
• Lead/assist business partners through the delegated business standards and processes
• Lead business and technology groups through sales system design discussions
• Steer architecture design and review process, include planning, review of deliverables
• Lead implementation objectives and strategies for cloud application architecture
• Recommend best practices to customers, align business protocol with systems
• Prepare business documentation and ChangeSet testing/workflow via Sandbox Create- manage custom objects, formula, validation, workflow rules, reports dashboard
• Prepare training plans, materials and documentation to, keep materials up-to-date.
• Workbench (SOQL queries and development)
• VisualForce Page and Component Development
• Including Lightning and Eclipse IDE conversions
• Apex T riggers & Classes
• Permission, Flow, Validation, and Formulas
• Appexchange, Custom Objects, Sites/Domains, Communities
• Chatter, Product, and Price Books
• Dashboards, and Reporting including email/calendar sync
• Heroku development
• Governing Data & File Capacities for optimum performance
• Creating Libraries and Self Help Portals
• Sandboxes and ChangeSet Protocol
• Years of experience, focus on SFDC best practices

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Align all reporting in Salesforce company-wide.
• Supported 4 Field Sales Reps and organized presentation, closing, and follow up of clients.
• Maintained and Monitored 4 large regions of the US & Eastern Canada.

Confidential, Hingham, MA

Inside Sales/Lead Generation

Responsibilities:

• Outbound calls finding pain points and endorsed solution to organizations of 1500+ employees. Result activity was 90% passed goal plan throughout the entire tenure consistently Supervised Regional Account Executives in Enterprise and distinct industries Overall knowledge base of ERP Systems (eg. Oracle, SAP, Ceridian, and PeopleSoft)
• Business Analyst practice for Salesforce company-wide for Dashboard & Reports Analyzed activities and select vendors who can aid SFDC like Eloqua, Jigsaw, and Hoovers One year service, I generated $8 million dollars in business

Confidential, Boston, MA / Dallas, TX

Corporate District Trainer

Responsibilities:

• Generated new business account for Boston
• Result: Increased sales growth by 135% in first quarter
• Boston District ranked from last place to top 3 in revenue
• Initiated a successful direct mail service with Confidential to excess of $1 million annually
• Coordinated third party for Offset/Prepress printing jobs of large orders
• Established a local base CRM with Act 2007 to track clients and prospects
• Due to exceptional work performance, promoted to District Trainer in Boston/Providence that encompasses 20
• Center locations; managing 322 Confidential ’s employees.

Confidential, Tolland, CT

Inside Sales

Responsibilities:

• Supervised Field Sales Agents (up to 14 Major metro areas at one time)
• Set appointments and closed business along with training and renewals
• Ranked 2nd in meeting/exceeding goals and increased sales
• Responsible for reporting activity and gauging performance