SUMMARY:

• Business Analyst with over 10 years of experience in technical and business systems management role and supporting business solutions analysis.
• Strong background in Requirement Analysis and documentation, drafting Functional Specifications, designing UI Specifications and Business Rule Harvesting. Exposure to full Software Development Life Cycle (SDLC), especially in the BPM space.
• Thoroughly involved in the software development process - monitoring and improving the process, and making sure that any agreed-upon standards and procedures are followed; ensuring that problems are found and dealt with.
• Efficiently analyze problems using business process models, decision trees and visual models such as work-flow diagrams and wire frame prototypes along with facilitation and elicitation skills.
• Substantial experience in writing business requirements, functional requirements, testing software application, testing and creating interfaces, developing reports and managing the User Acceptance testing team.
• Thrive on understanding the big picture & intricacies of user requirements, clarifying ambiguities, organizing tasks, and communicating plans.
• Ability to develop database queries (SQL) for reporting and investigative purposes.
• Self-driven, approachable, and enthusiastic team player.
• Keen interest in product management, analysis and design.

SOFTWARE - LANGUAGES - TOOLS - SKILLS:

Product/Project Management: Requirements Gathering, Stakeholder Engagement, UAT & Performance Management/Analysis, Jira, Confluence, Optimizely for A/B Testing.

Server Administration: Windows 2008,2012

Databases: SQL Server 2005,2008,2012

Servers: Websphere

Middleware-B2B Tools/Standards: Biztalk Server, Tibco EMS, IBM Sterling Integrator 5.2 Admin, Tibco Business Connect Rosetta Net

Confidential: WLE 7.x - Websphere Lombardi Edition for Business Process Management Suite, IBM BPM 8.5 Administration

Network Engineering\Virtualization: Basic understanding of LTMMGR, Men and Mice, Basic understanding of VMWare.

Design: Adobe Photoshop, Illustrator, InDesign, AutoCAD, Invision, Sketch, Sketchup

Programming: C, C++, Java, C#.

Others: MS Active Directory basics/LDAP administration, Google Analytics, Tableau, New Relic monitoring

PROFESSIONAL EXPERIENCE:

Confidential, New York City

Business Systems Analyst/PM

Responsibilities:

• Conduct analysis on current systems and document as-is workflows.
• Use Invisio and draw.io to present proposed workflows & prototypes to stakeholders based on collaboration with technical development teams for new solutions.
• Capture problem management data from helpdesk teams and address them in requirements of new systems and track maintenance queue.
• Manage Jira tickets, Confluence pages for the projects and timely updates on Smartsheet to share with stakeholders and management.
• Conduct daily stand ups, weekly grooming and planning sessions with Developers and Design team
• Manage Sprint tickets and backlog and lead Retro sessions at the end of standup.
• Prepare Project Scope documents for technical and front-end specific projects.
• Maintain and Review Project timelines with Management.
• Work with multiple departments in the company ranging from Salesforce development teams, Shipping and Warehouse dept, Accounting and Editorial.
• Review Test cases for User stories created by QA and perform the role of QA as and when needed.
• Serve as SME and Point of Contact for projects that I am responsible for.

Digital Products Business Analyst

Confidential

Responsibilities:

• Collaborate with Editorial Team and Media Specialists in understanding requirements for Inquizitive - a quizzing engine, NERD - Ebook platform, Content Tables, Tutorials and for overall Digital Package page of an Ebook.
• Serve as primary SME for W.W.Norton’s Digital products - InQuizitive, Tutorials, Content Tables, NERD, and Digitial Landing Page Setup.
• Suggest design optimizations based on my detailed knowledge of current product’s workflow.
• Adeptly perform QA on all project tickets that I work on and for maintenance related bugs.
• Worked in defining a real time workflow to reflect on jira tickets that led to optimization of ticket management and ticket history.
• Work on system integration with LMS across all schools and Clever Portal
• Setting up of Ecommerce and Access Code generation and testing.
• Creation of training materials and job aids and specifications of new changes, new features implemented.
• Perform Gap analysis to compare performance and amend requirements as per findings.
• Create data reports of ecommerce purchases and product usage using Tableau.
• Work with UX designers to create Personas through Journey Mapping for creating Prototypes and visual mock ups in Digital projects.
• Provide Training assistance and Instructional documentation before new features go live

Confidential, Folsom, CA

IBM BPM 8.5 Product Management

Responsibilities:

• Conducted meetings to work with Development/Business teams to gather requirements, enhancements and coordinate system tasks with project milestones and maintained the project schedule.
• Created presentations to stakeholders and constructed project communications to deliver progress information.
• Conducted review meetings with Project Managers, end users and stakeholders to gather the modification requests from the user to upgrade or change the requirements and ensured that the development and testing teams were updated.
• Responsible for validating and maintaining the list of defects at UAT and Performance Testing stage to account for go/no-go decision.
• Executed post upgrade Platform support both as Lead System Engineer and BA - involving troubleshooting/debugging, Root cause analysis.
• Used MS Visio to indicate server architecture, network architecture and business flow of the platform.
• Adoption of ITSM processes like incident, change and problem management to ensure maximum availability & reduction of incidents.
• Played role as also the Problem Manager for the Confidential Platform Service identifying recurring issues, and working with vendor and application teams to provide a permanent solution.

Confidential

Systems Engineer

Responsibilities:

• This involved understanding a new product, communicating between Customer and Vendor to translate the requirements and architect the system landscape, provide timelines and to deliver a stable platform.
• Worked closely with core Network\Virtual Server teams to setup the BPM systems from Development to Production which has enabled strong understanding of Network and Virtualization concepts.
• Actively provided the support in various phases of the project lifecycle viz. Development, UAT, performance testing and Pre/Post production.
• Provided backend Database support for troubleshooting issues or special data requests by application team.
• Provided Platform support tasks involving troubleshooting/debugging and root cause analysis by analyzing java system out logs/java heap and thread analysis

Confidential

B2B Systems Engineer

Responsibilities:

• Systems Programmer tasks involving setup, support, administration and maintenance of infrastructure for MS Biztalk\Tibco BCRN\IBM Sterling B2B Integrator Platforms.
• Chair crisis bridge calls for effective coordination, incident resolution, service restoration.
• Manage and coordinate activities during overall ticket life cycle (Service Request, incidents/problem tickets)
• Worked on a small development project in Biztalk which sends EDI (Electronic Data Interchange) Inventory Report its trading partner HP.

Confidential

Junior Analyst

Responsibilities:

• Requirement reviews, design reviews, System Testing/UAT reviews
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Loan Monitoring, Asset Management and Marketing
• Documented Business Requirements and Business ‘Use Cases’ for modules such as Equity, Fixed Income and Derivative Trade Order Entry, Household Lists, Account Activity and Calculators
• Developed a ‘User Acceptance’ Test Plan