SUMMARY

• IT Product Owner - Business Systems Analysis experience of 25 years.
• Result oriented program/project management expertise
• Ability to lead & deliver innovative and best in business practice solutions
• Experiences with Mobile App, Agile and Waterfall software development life cycle management
• Experience on a broad range of Technology and software development methodology
• Collaborative manager with a track record of growing highly effective results oriented teams
• Led teams with strong problem solving and analytical skills with appreciation for customer focus and business solution delivery
• Product Owner - Planning and Execution, Resource & Team Management
• Experience in all phases of Software Development Life Cycle ( SDLC )
• Specified requirements for Agile and Waterfall Methodologies
• Experience in analyzing business and creating Business Process documentation
• Developed Product Road Map and Product Vision
• Experience performing Gap Analysis and Market Analysis for the product
• Experience in analyzing Business Requirements, specifying Approach document, Impact document, IAD, BRD and FRD
• Ability to analyze Functional and Non-Functional Requirements, translates them into User Stories, Use Cases, Epics and help construct detailed Test Plans
• Experience in Business Process definition, Risk Analysis, and use case analysis and Process Flow Diagrams . Developed Sequence, State, Context, Activity and Data Flow diagrams utilizing UML techniques
• Utilized JIRA, Rally, IBM-Rational TDP, HP-ALM quality center, CA-Clarity for project management, IBM Rational RequisitePro and Microsoft SharePoint for Epic requirements, User Stories and project document management.
• Experiences with Service Assurance (alarms & trouble ticketing), Service Activation and Provisioning (Order Management). Familiarity with IBM Sterling product line
• Experience with Backlog grooming, backlog management, PI & Sprint planning, Sprint Review and Retrospective. Led project definition, requirements specifications, system architecture, prototypes and POC development, UX & CX collaboration for UI mock ups and wire frames development
• Experience with UX/UI team interface for enhanced wireframe development
• Strong analytical skills, evaluation and high degree of initiative. Coordinate all aspects of project - planning, scheduling tasks and tracking & monitoring and risk analysis
• Specified requirements for JSON, Web Portal, XML/SOAP utilizing Web Services and APIs applications developed on C++, Java, Enhanced Java Beans and C# platform
• Understanding of database structures and SQL queries
• Gathered reporting business requirements for Business Intelligence ( BI ) for Looker, Crystal
• Experience in writing Test Plans, Creating Test Suites, Test Cases, Defect Tracking
• Experience with PRISM and Clarity project management and tracking tool
• Proficient with TMN and OSI model
• Experience in test automation, identifying tests to be automated, planning automation test, designing test automation framework, building automated scripts, modifying existing scripts, executing and result analysis
• Experience with Sandbox, System Testing ( ST ), User Acceptance Testing ( UAT ), Functional Testing, Regression Testing, GUI Testing

TECHNICAL SKILLS

Operating Systems: Windows, UNIX, Linux, OS, Solaris;

SDLC Methodologies: Water fall, Agile - SCRUM, RUP, Waterfall-Agile Hybrid;

Agile Platform Tools: Jira, Rally, IBM-Technology Development Platform ( TDP -Rational);

Project Management Tools: Clarity, MS Project;

Quality Assurance Tools: HP QC/HP ALM, Sandbox;

Database: SQL Server, Oracle RDBMS;

Language/API: Angular JS, JavaScript, HTML5, XML, JSON, Java Beans, J2EE; Web Services, RESTful, SOAP ;

Content Management: SharePoint, Synchronoss Cloud servers; CRM SalesForce

Protocols: SNMP/UDP, HTTP/HTTPS, SFTP, FTP, TCP/IP, TL1, X.25;

Other: MS Office, MS Visio, MapInfo; PRISM, AWS -S3, SnowFlake

PROFESSIONAL EXPERIENCE

Confidential, Pennington, NJ

Product Owner/Sr Systems Analyst

Responsibilities:

• Managed product Backlog, aligned with product road map/vision, per stakeholder collaborations, groomedproduct backlog. Defined features and user stories utilizing Rally/Jira. Performed Gap Analysis for theproduct and developed Business Process Model.
• Led scrum team for solution implementation. Resolvedtechnical problems solution implementation.Developed functional requirement specifications to support Desktop organization for Merrill EdgeContact Center clients. Led iSERV to Synergy Web migration of Global Wealth Investment Management(GWIM) clients.
• Proficient with working in AGILE - Scrum framework. Led partnership with Merrill Edgeand Wealth Management Client (WMCS) Line of Business (LOBs) to collaborate for new features andrequirements for enhancements. Led UX collaboration with UX team, backend systems CommonComponent (CC), CCDP, C&AD and Online teams to gather requirements for Merrill Guided Investment(MGI) offerings.
• Actively participated and led Program Increments (PI) planning, Iteration Planningvarious Scrum ceremonies. Application developed utilizing AngularJS, Restful APIs, CSS, HTML5technologies. Experiences with SharePoint and Confluence for content management.

Confidential, Middletown, NJ

Product Owner / Sr Business Systems Analyst

Responsibilities:

• Managed product backlog for the AdWorks reporting product solution, collaborating with stakeholderssolution architect and cross functional teams. Defined features and user stories, defined functional requirements for service delivery and activation systems for high speed data network, working in AGILE -
• Scrum framework, utilizing Jira and Rational - TDP.
• Specified features and use stories for Advertising Analytics team for development of solution over AWS
• -S3, Snow Flake and Looker based Data Mart implementation for Reporting. Led Product backlog and story grooming sessions. Defined requirements for Digital, Addressable and Linear Advertising campaigns. Collaborated with AdWorks Business team to collect and prioritize product business requirements. Specified user stories for various Sales Operations reports. Actively participated in Program
• Increments (PI) planning, Iteration Planning (IP), Scrum ceremonies. Performed Source to Target data analysis and mapping for reports and data correlation logic. Developed conceptual and logical data model for the solution. Specified Interface Agreements for API based interface to retrieve Linear product revenue data from WideOrbit, defined data dictionary for the interface, and SFTP based Machine to Machine interface for linear, addressable and digital products. Specified interface requirements for data gathering from SalesForce for Opportunity based data.
• Experiences include working with cross functional team for service delivery framework requirements gathering, managed relationship with business, IT and various support teams effectively for end-to-end support of solution integration, development and deployment.
• A senior analyst who takes proactive role in solution delivery. Analysis of the opportunity, gather business
• Requirements. Specified requirements for user interface changes, backend client-server logic changesLogical Data Model (LDM) design, web services (JSON, RESTful and SOAP) specifications and updates. Used Sandbox for early validation of the Confidential &T Sales team front end presentation layer UI and backend API calls for contract processing. Utilized HP QC, HP ALM for tracking and managing defects.
• Managed projects details through PRISM. Specified SQL queries for service provisioning data reporting.

Confidential, Warren, NJ

Project Manager /Sr Business Systems Analyst

Responsibilities:

• Managed projects initiatives and developed specifications for Confidential mobile app (My Confidential Mobile) to support Prepay and Post-pay mobile customers, on rich clients (Android & iOS), hybrid and tablets platforms.
• Led Confidential Cloud tactical and strategic solutions development for desktop and mobile clients in AGILE - Scrum environment with integration to third party content management solution provider (Synchronoss Technologies).
• Specified application to application interfaces utilizing Web Services for VZ Cloud content management, service provisioning and billing operations. Specified Web Services for Tokenization of credit card data, with partnership 3rd party implementation partner.
• Managed Network Tools program for developing applications to manage projects in support of forward-looking devices testing, verification and trials across vendor platform. Prepared prototype wireframes for presentation layer.
• Managed UX/UI team relationship and output of the needed wireframes. Utilized Jira, HP ALM quality center and CA-Clarity applications for new feature enhancements & maintenance opportunities, user stories and project backlog management. Experience with SharePoint for content management. Proficient with Waterfall and Agile development methodologies.

Confidential, Montgomery, NJ

Product Owner / Sr Business Systems Analyst

Responsibilities:

• Developed epics, features and stories utilizing Agile methodology to support customer care initiative for an Agent Care desktop solution to support VoIP ordering management services
• Provided recommendations to improve performance and reduce time to complete an order, through integration with Amdocs
• Specified User Stories for business requirements and managed Scrum sessions and product backlog
• Managed scope of requirement and maintained traceability
• Analyzed business requirements and management defects for resolution to ensure product quality
• Managed business process of SAPREM’s ClubZ Tutoring Services organization, solved problem associated with tutoring program management
• Proposed new UI screens, prepared wireframe mockups and worked with UX/UI team for proposed presentation layer output definition
• Developed system test scenarios for a customer facing online account system, which allows end customers to manage their account though a web portal
• Performed testing to ensure defects are uncovered and resolved to meet customer requirements
• Implemented automation of financial data processing, for time and cost reduction
• Created and developed new business opportunity plan for company’s growth
• Performed cost analysis and developed a business case for new business opportunity for a distant learning program with availability of tutoring service 24x7
• Developed requirements document, utilizing RUP methodology to support high speed, gigabit, network provisioning for a major network services provider
• Developed Use Cases for business requirements for development life cycle support of the solution

Confidential, Middletown, NJ

Project Manager/Sr Business Systems Analyst

Responsibilities:

• Provided support for end-to - end feature development for trouble isolation automation engine
• Consulted with business stakeholders and process owners for requirements definition
• Gathered detail requirements for alarms/trouble ticket correlation and specified high level design documents with aid of use cases, data sequence diagrams, defined new or updates to existing process flows, to meet service assurance business requirements and needs
• Managed requirements gathering for service assurance process automation to provide end to end trouble isolation solution for high speed network services
• Defined detail requirements to specify network operation business needs for trouble isolation on layer 1 services, utilizing IBM RequisitePro for improved requirements management and tractability
• Prepared organizations running budget reports for operation planning and reporting purposes
• Defined test cases to validate system requirements
• Participated in application interface specification for network inventory data management, utilizing XML/SOAP, over Web Services
• Proposed new services, tags, values and specification to meet new requirements.