SUMMARY

• Seasoned IT Project Management Professional with progressive experience managing diverse infrastructure and development projects.
• Successful career in developing, managing and implementing customer requirements and strategies.
• Experience spans a variety of global business functions including Agile SCRUM and Waterfall methodologies, ITIL, Lean Process Improvement practices, risk and compliance, customer service and support, sales, and quality assurance.
• Proven ability to successfully explore, analyze, and evaluate current and future business needs.

AREAS OF EXPERTISE

• Leadership,
• Partner Relationships and Management
• Mentoring and Training
• Application Development and Implementation
• Process Improvement
• Project Management
• Quality Assurance
• Software Development Lifecycle

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Sr. Analyst, Systems/Solutions Delivery Manager

Responsibilities:

• Major contributor in creation of the Integration process and implementation of overall Solution Delivery processes.
• Manage the intake of new design and provisioning requests.
• Project Manage an enterprise wide project using project management principles.
• Performed Gap Analysis within the Clinical Server Refresh Project.
• Document business processes, requirements and workflows throughout the various phases within SDM.
• Presented Agile SCRUM methodology to team including user stories, Kanban and sprints.
• Manages stakeholder relationships, process improvement, software project lifecycle and Lean Software practices.
• Support status and process monitoring through all phases of the Service Delivery Management process.
• Manage timelines and deliverables across IT Operations Teams.
• Partner with external and internal resources in requirements gathering.
• Supports the Network Operations Center and Operations Support - Service Transition Management (STM) Process.
• Project Managing 64 different applications within the STM process.
• Partners with Davita IT application and infrastructure teams to ensure all monitoring requests and run books are complete.
• Create and update the ServiceNow MRA Knowledge Base - STM Landing Page and KB Articles.
• Create Project Plans for each application within the STM process.
• Create and modify the application run book template.
• Perform STM yearly audits.
• Create and present monthly metrics.
• Maintain the STM SharePoint.
• Training of Service Delivery Managers on STM.
• Ensure application and server monitoring are sufficient.
• Provide accurate estimates of effort and timelines for the completion of assigned tasks.
• Create and track approval tickets.
• Support Davita IT as the project manager/primary contact for questions and concerns regarding the run book and proper application and server monitoring.
• Use advanced knowledge of processes and systems to create process and technical specification documents. Tools used: ServiceNow, SharePoint, IP Tracker, Wand, StarLearning, Microsoft Office tools.

Confidential, Bellevue, WA

Sr. Analyst, Business

Responsibilities:

• Support Back Office Intake and Operations.
• Manage data to support labor capacity models.
• Maintain the Access database for project assessment data for project labor sizing, estimates, and change requests.
• Provide resource capacity planning and management for an organization with 300+ resources.
• Use advanced knowledge of processes and systems to support project intake feasibility.
• Assess with estimates of impact (effort and timeline).
• Document business processes, procedures and policies.
• Provide accurate estimates of effort and timelines for the completion of assigned tasks.
• Support assigned business areas as the IT primary contact for questions and concerns regarding back office system and processes, as appropriate.
• Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team.
• Review deliverables and provide input for other analysts.
• Partner with external and internal resources to clarify information requests and appropriate responses.
• Tools used: Clarity, Access, SharePoint, PeopleSoft, Microsoft Office tools.

Confidential, Renton, WA

Process Analyst

Responsibilities:

• Support the IT Business Partner DCM Program Management Office.
• Represent the Application Domain Management function within IT Business Partners for Data Center Modernization (DCM) activities.
• Coordinate application integration activities for Commercial Aviation (CAS) Services IT migration activities to other data centers.
• Lean Process Improvement - (Value Stream Mapping, Root Cause Analysis, Kaizen, etc.)
• Performed the Data Center Modernization technical evaluation for supplier selection.
• Manage relationships with customers, vendors and suppliers.
• Create, update and provide metrics across the CAS IT Business Partner Organization.
• Create, provide and execute presentations across the CAS IT Business Partner Organization.

Process Analyst - Global Sourcing Specialist

Confidential

Responsibilities:

• Liaison between the business and Supplier Management.
• Managed 42 projects, in different phases of the sourcing project lifecycle.
• Provides leadership role in the delivery and execution of the subcontracting management lifecycle process.
• Leads the facilitation and consultation of requirements with the application manager and/or project manager.
• Participates in the selection of subcontractors and resources needed to fulfill the business requirements.
• Creates or ensures that the statement of work has been validated for completeness and accuracy.
• Coordinates the sourcing activities during the pre-contract, post contract, execution, and closeout phases of the subcontract lifecycle using standard IT processes and tools that support the overall vision and mission of the organization.
• Ensures compliance to federal regulations and company policies are followed and adhered to.
• Consults with application managers and project managers regarding subcontract documentation, processes, export, risk and compliance.
• Application and knowledge of managing outsourcing.
• Manages stakeholder relationships, process improvement, Agile, software project lifecycle and Lean Software practices.
• GSSM job functions include working with the GSSM portal, filter management, badge processing, account management, change requests and proposals, Software Implementation
• Authorization and Software Use Authorization, Export Evaluation forms, Sourcing Risk Evaluation Tool, Security Process Alignment documents, Single Source Justifications, Competitive Bids, Global Sourcing Strategy support, project planning, performance measures, governance processes, global trade controls, Sharepoint and project management.